Diana Santiago

Tampa, FL *****

ad2k09@r.postjobfree.com

+1-813-***-****

Work Experience

Customer Service/ Appointment Setter/ Customer Support Awesome Cleaning Services Of Tampa Bay - Tampa, FL February 2017 to Present

Assure that customer was happy with the service, deal with any complaints Responsible for answering all incoming calls and scheduling appointments for quotes, going out to the appointments to give a quotes, supplying all quotes that are needed to customer. Customer Service Professional/Teller

Florida Central Credit Union - Tampa, FL

May 2014 to February 2017

Responsible to lead daily service center operations and serve as a resource for the member service team. Duties included management of call center activity, Financial Reporting and Account Maintenance, Resource Training, Marketing Reporting and generation of Management Reports. Receptionist/Human Resources Administrator (Family Owned Business) All Faces Autocare - Tampa, FL

2009 to 2014

Provided general administrative support in customer reception, logistics and human resources. Duties included answering customer calls, supplying estimates for services, procurement of material needed for services and also facilitate all new employee onboarding and support benefit programs. Mental Health Authorizer Customer Service Representative Health Integrated - Tampa, FL

2008 to 2009

Responsible for member services to gather data needed consumer medical needs. Duties included receiving in-bound calls to verify clinical information, document all calls and gather important clinical information for preparation of correspondence to simplify customer experience. Disability Customer Service Representative

Aetna Health Plan - Tampa, FL

2007 to 2008

Responsible for member services for mental health services. Duties included processing mental health calls, scheduling additional visits, preparation paperwork for nurse and ensuring that provider data was communicated effectively.

Customer Service Representative/ Processing and Billing Specialist Health Plan Services - Tampa, FL

2004 to 2007

Provided administrative services for BC/BS. Duties included processing all new service requests, enrollment for new members, work with employers to make sure employee paperwork is correct for underwriters and account maintenance for corporate accounts. Marketing And Sales/Underwriting/Form Creator

Well Care HMO - Tampa, FL

1996 to 2004

Provided all materials to Agents for Commercial Health Plan, Updated All Rate Sheets in Microsoft Excel, Made sure all forms were updated with all current laws applying to commercial insurance policies, Spoke to all walk-in future members, made sure that we had all paperwork and forms updated for future agent sales, made sure all paperwork was correctly filled out and all paperwork required when enrolling in plan for the underwriting department.

Education

High school diploma

Skills

• Human Resources

• Account Management

• Underwriting

• Financial Report Writing

• Logistics

• Spanish

• Bilingual

• Cold Calling

Languages

• Spanish - Expert