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Customer Service Import Export

Location:
Dallas, TX, 75201
Salary:
60000
Posted:
January 08, 2024

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Resume:

VURAL BATUR

**** *** ******** **. *****: 469-***-****

Plano, TX 75025 E-Mail: ad2jzy@r.postjobfree.com

SUMARY OF QUALIFICATIONS:

More than 15 years of international business experience includes strategic planning, (20 years) sales, import/export practices, client relations, negotiations and worldwide procurement.

Energetic and self-motivated individual with the ability to secure and maintain new business through the use of strong interpersonal and communication skills.

Proven management skills. Experienced building relationships and leading teams of multinational professionals in diverse business and financial functions.

Ability to multi-task to meet stringent deadlines.

EMPLOYMENT:

HIMPEX PARTS 2020-2023

ISTANBUL TURKEY IMPORT EXPORT MANAGER

Company specialty is Ford, Fiat, Opel, and PSA original and aftermarket parts

Reviewed and analyzed manpower utilization reports and presented forecasted needs to align with organization goals to meet operational tempo

Prepare repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtain approval signatures; entering RO into service database system

Promoted and maintained strong business relationships with vendors to ensure that materials and services are delivered in the shortest lead-time, at the lowest cost, and at the highest quality as possible

Manage all orders, organize products to ship, and delegate tasks according to employee talent and order size

Daily training, motivation, and supervision of 66 full-time and part-time inside and out sales staff.

Cars & Credit Master 2018-2020

Garland, TX SHOP MANAGER

Company has 7 used cars lots over 640 cars plus 200 cars going to recon and 2 machine shops

Coordinating and assisting in sales duties to ensure monthly objectives are met for sales team

and mechanics.

Expertise in new and used vehicle sales, pricing strategies, client relations and needs

assessment, marketing, financial management, purchasing, administration, and staff training,

supervision, motivation and mentoring.

Managing customer service feedback and implementing appropriate improvements for

customer satisfaction. Customer service scores have increased thirty percent since starting.

Positively contribute to the client's shopping experience by properly handling all store

functioning and personnel to get max sales performance

Assisting with educating service customers about their car issues and selling them

appropriate services to meet their needs.

Creation and execution of marketing campaigns to generate more business for the

company.

Responsible for highlighting features, gathering information, inspecting automobiles,

comparing and contrasting competitive models and demonstrates vehicle operations.

IMPEX PARTS 2016- 2020

LEEDS, UNITED KINGDOM INTERNATOINAL BUSINESS DEVELOPMENT MANAGER

Company specialty is Ford, Fiat, Opel and MBZ original and aftermarket parts

Develop, maintain and support over 486 clients in 37 different countries.

Prioritizes product development opportunities to maximize market share, sales, and profits.

Increased revenue by 16.7 million GBP over 2 years.

Represent company and interact with potential clients at 3 trade shows per year.

Developed strategies and business for the firm by building corporate relationships with customers and the industry/market leaders.

BASBUG AUTO SPARE PARTS 2013- 2016

ISTANBUL, TURKEY EXPORT MANAGER

Company specialty is Ford, Fiat, Opel, MBZ, BMW and PSA original and aftermarket parts

Contributing to the development of new market opportunities in the designated territory supporting other sales professionals.

Built and managed a team of sales and account managers. Created highly interactive training at the application level, resulting in a significant increase in new sales. Increased sales by $10 million in 2013, $ 25 million in 2014, $ 31 million in 2015 total gain in Turkey become number 100 export companies.

Oversee and responded to procurement driven RFP's with financial analysis & presentations.

Represent company and interact with potential clients at 4 trade shows per year.

Managing customer service feedback and implementing appropriate improvements for customer satisfaction. Customer service scores have increased 100 percent since starting.

SORL AUTO & TRUCK PARTS 2010-2013

ANEHEIM, CA Director of New Business Development

Daily training, motivation, and supervision of 54 full-time and part-time inside and out sales staff.

Develop and maintain direct mail campaigns, advertising schedules, and sales budgets. Represent company and interact with potential clients at 12 to 15 trade shows per year. Developed and maintained expense and revenue budgets.

Built a nationwide network of independent fundraising distributors who marketed our products.

TOYOTA OF SAN JUAN CAPISTRANO 2008 - 2009

San Juan Capistrano, CA Internet Sales Manager

Achieved unit sales targets for new and/or pre-owned cars and related products and services from retail and/or wholesale clients.

Assumed responsibility for the entire sales process, including: Getting to know the client via an in-depth interview.

Uncommon negotiation skills, ability to ask for the sale and handle customer requests.

Established a sustained consultative relationship with each client.

Developed new business and leads and increased client base through focused personal marketing efforts that included, but not limited to, direct mail, networking affiliations and telemarketing.

CAPISTRANO NISSAN (Van Tuyl Group) 2006 – 2008

San Juan Capistrano, CA Assistant Sales Manager

Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis.

Established personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.

Reported to the new vehicle Sales Manager regarding objectives, planned activities, reviews and analyses.

Kept abreast of incoming inventory, features, accessories, etc., and how they benefited customers.

Maintained a prospect development system which includes a group of prospect locators and sales associates.

STILLEN SPORT PARTS 2003 - 2006

Costa Mesa, CA Sales & Marketing Representative

Provided sales support, conducted sales presentations and showcased product samplings.

Presented marketed, advertised products to enhance the work place.

Networked with clients to build successful business to business relationships.

Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.

Created sales journals of the weekly and monthly income reports for the accounting department.

PIZZA HUT 1999 - 2005

Newport Beach, CA Shift and Training Manager

Processed incoming orders, and handled customer-related issues.

Scheduled 20 Employees and drivers.

Train new employees and conduct company and product orientations.

SKILLS: All Microsoft Programs: Word, Excel, Power Point, and Outlook: Fluent in English and Turkish Language.



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