Remote Customer Service specialist

Ricky Ballentine

**.***************@*****.*** 773-***-****

Indiana

Core Strengths

·Strong Communication and multitasking skills

·Customer Support Specialist

·Keen attention to detail

·Excellent research and organizational skills

·Exceptional customer service and sales skills

·Ability to work in a team environment or independently.

·Technical support resolution specialist

·Tech savvy

·Microsoft Proficient

·Ability to operate dual monitors Data entry Proficient.

Work Experience

Remote Healthcare Representative

Anthem (Contractor) Indianapolis, IN October 2022 to September 2023

·Assist members and providers with their healthcare needs by explaining benefits. Updated members demographics, order ID cards, verified CPT codes for benefits.

·Resolving claim concerns

·Assist finding a doctor via telephone calls, online chats, or e-mail.

·Partner internally to create a seamless experience for customers and resolve potential issues

Remote Retirement consultant

Vaco - Indianapolis, IN Nov. 2021 to October 2022

·Provided online technical support to retirees needing assistance

·Created and unlocked customer’s online account

· Thoroughly explained and discussed retirement account balances

Remote Customer Care Associate

Lowe's - Indianapolis, IN June 2020 to June 2021

·Received inbound calls from customers experiencing various issues related to order delay

·Efficiently processed new orders

·Scheduled new deliveries and searched store inventory

·Guided clients to their self-serve portal

Remote Customer Support Specialist

The People Business Virtual Services - Indianapolis, IN April 2018 to June 2020

·Provide customer service and sales support

·Correct billing errors

· Submit orders for fortune 500 companies (Home Depot, Xfinity and Carnival Cruise Line.)

Education/Certifications

Linked in Learning Certifications 2022

Salesforce Essentials

Phone Based Computer Service

Customer Service Problem Solving and Troubleshooting

Indiana Tech University - Indianapolis, IN 2016

Associate of Science in Business Administration

Graduated

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