BOLUJOKO WURAOLA TEMITOPE

Lagos State, Nigeria.

Phone Number: (+234) 814-***-****

10th May, 1999

Email: ad2jy1@r.postjobfree.com, ad2jy1@r.postjobfree.com

CAREER PROFILE

A confident, self-motivated, passionate, agile, and organized individual with exceptional communication and problem-solving skills, fostering teamwork, and delivering outstanding results in dynamic settings and design fast-paced environments.

EDUCATION

Olabisi Onabanjo University 2019 Bsc Pharmacology

WORK EXPERIENCE

Mobile Telecommunications Network (MTN) June 2023 – Present

Data Validation/Customer Care Agent

•Critically handled a minimum of 1000 customer data and maintained secure records with strict time management.

•Applied local and national regulations in Sim registration with accurate compliance.

•Assisted customers in SIM card registrations and inquiries.

•Made use of software applications like legacy and agility to get data for productivity.

•Applied discretion in handling customers data and information with confidentiality.

•Collaborated with a large team to ensure seamless registration process.

•Also assisted in training new intakes to get them acquainted with the tools and job role.

Slum and Rural Health Initiative Nov 2022 - Mar 2023

Administrative Assistant

•Participated in conducting interviews for new intakes

•Ensured proper documentation of daily reports and inventories

•Handled all forms to communication to internal and external stakeholders

Safeboda Nigeria May 2022 – Nov 2022

Operations Associate

•Documentation and daily tracking of reactivated riders

•Download, interpret and implement hourly requests from the previous day.

•Disbursal of daily work amenities to ensure smooth operational activities

•Attend meetings and seminars to facilitate workplace productivity

•Analyze daily metrics to monitor changes in business activities

•Monitor, analyze and implement special programmes to foster business productivity

•Head contents on quality assurance for all whatsapp channels

•Follow up on Business partnerships

Operations Intern Nov 2021 - May2022

•Managed several communication channels between internal and external stakeholders

•Documentation and daily tracking of reactivated riders

•Ensured efficient disbursal of basic amenities

•Handled Driver welfare

Mathayo Funds Enterprise June2021 - Sep 2021

Executive Secretary/Receptionist

• Handled communication channels between stakeholders

• Ensured all documentations were filed properly and promptly.

Ekuigbo Primary Health Care (NYSC) Apr 2020 – Feb 2021

Health Recorder and Assistant

•Provided culturally appropriate health education and information

•Ensured people obtain services they needed

•Provided direct services such as basic first aid and health screening tests

•Ensured proper documentation of patient’s information and medical records for reference to the attending medical professionals

•Tracked patient’s medical treatments and progress as well as their health insurance details and coverage

•Responded to patient’s inquiries and concerns and assisted in scheduling medical professional appointments and updating the patients for any released medical results

VOLUNTEER EXPERIENCE

•Unveiled Girls Initiative 2019

CERTIFICATION

•Human Resources Management 2021

•Certified Customer Service and Satisfaction Specialist 2021

SKILLS AND INTERESTS

•Proficient in Microsoft Office Applications (MS word, Excel, MS Project)

•Well Cultivated Written and Oral Communication Skills and Team Relation

•Analytical thinking

•Organizational skills

•Content creation

Contact this candidate