Business Analyst Scrum Master

Peter Chiddy

Business Analyst

**************@*******.*** • 813-***-****

Tampa, FL

Business-savvy and highly analytical professional with extensive experience in implementing Business Systems and Processes. Stellar track record of excellence in accumulating and interpreting user requirements to formulate and deliver bespoke solutions for complex business challenges. Accomplished individual; known for designing, established outstanding reporting and governance frameworks ensuring maximum quality and operational efficiency. Innate leadership skills with an ability to direct project implementations and boost team performance through interactive training sessions. Recognised for developing and driving process innovation through delivery of companywide projects, supporting attainment of ultimate strategic objectives. Exceptional interpersonal talents leveraged to propose unique ideas and collaborate with business stakeholders to fulfil and exceed client expectations.

Areas of Expertise

Strategic Business Analysis

Requirements Elicitation & Documentation

Solution Design & Delivery

Team Building & Leadership

Reporting & Governance

Process Analysis & Redesign

Stakeholder Engagement

Themes, Epics, User Stories, Grooming

Data Modelling

Scrum Master

Scaled Agile Framework

Risk Assessment & Mitigation

User Acceptance

Professional Experience

PC Consulting UK, LLC, Tampa, FL 01/2023-Present

Consultant Analyst

Consulted with clients on website implementation, streamlining online ordering process utilising previous orders placed by customers. Instigated alternative SEO methodology for current clients. Reviewed Office 365 migration from previous project below in 2020. Modified some procedures to improve efficiency, including improved current procedures. Created Process Flow diagrams for all identified options.

University of Birmingham, Birmingham, United Kingdom 06/2021-10/2022

Senior Business Analyst

Collaborated with project sponsors, stakeholders, third-party groups regarding software development of inhouse student and staff applications. Performed end-to-end analysis and design of business systems to ensure complete understanding of business needs. Analysed current applications, elicited requirements for Business Requirement Document and Process Flow diagrams. Created full documentation.

PC Consulting UK, LLC, Tampa, FL 02/2020-10/2020

Consultant Analyst

Advised team on Office 365 migration and backup options. Implemented numerous methods to import current store inventory into QuickBooks. Selected operating system to meet new application standards.

●Streamlined automating process to minimize time adding new inventory.

Walt Disney Corporation, Orlando, FL 09/2018 – 08/2019

Consultant Business Analyst

Groomed user stories, acceptance criteria, ‘blockers’, defects, and prioritized backlog in Version One. Directed retrospective meetings, program increment, and iteration planning sessions. Abstracted requirements for 29 API’s for developing new Ticketing Replacement Application. Administered scripts for internal and external test organizations. Collaborated with project sponsors regarding software development, change management, and risk management. Led E-Commerce activities for B2C marketing. Designed and developed process and Sequence flow diagrams. Deployed business process mapping to identify value streams for potential process re-engineering.

●Scrum Master executing daily stand-ups for three teams comprising three leads and 24 developers.

●Deployed and Improved testing methodology by introducing black box testing.

●Added Process Flow diagrams to Confluence to make available for Senior Managers.

●Developed method to track User Stories and ‘hot fixes’ per Software release.

Systems Architect, FedEx, Memphis, TN 06/2017 – 05/2018

Consultant Business Analyst

Updated business process models using BPMN (Sparx). Recognised value streams for process re-engineering. Created BPM Team Standards document. Directed JAD, interviews, brainstorming sessions to elicit requirements to create BRD. Trained and empowered teams of business analysts providing guidelines regarding business process modelling. Published HTML reports to display metrics for senior management.

●Utilized the appropriate practices, generating all models and documentation (TOGAF).

●Optimized creation process for drafting HTML reports, by 75%.

WellCare Health Plans, Tampa, FL 2016 – 2017

Consultant Analyst

Monitored all phases of SDLC. Collaborated with project sponsors, stakeholders, third-party groups regarding software development of inpatient healthcare application and risk management. Performed end-to-end analysis and design of business systems to ensure complete understanding of business needs.

●Promoted and implemented use of Agile methodologies as an Integral member.

●Acted as Scrum Master

PwC, Tampa, FL 02/2015 – 03/2016

Lead Business Analyst

Collaborated with all business stakeholders, vendors, project managers, third-party risk management, and User Experience (UX) Team on specific projects. Managed quality, acceptance of vendor analysis for SoU, SoW, URS, and SRS deliverables. Played a leading role in process re-engineering. Employed Identity Access Management (IdAM) for ongoing maintenance. Introduced KPI to demonstrate the most appropriate way for achieving key business objectives.

●Analysed the methodologies for eliminating usernames and passwords no longer in use for 12 months by developing one Master BRD and six sub BRD’s.

HealthEsystems, Tampa, FL 12/2012 – 03/2014

Senior Business Analyst

Created ‘As Is’, ‘To Be’ process flows and ‘v look up’ and ‘pivot tables’ for project tracking. Analysed, collected e-commerce requirements for Affordable Health Care as 3rd party application. Prioritized business requirements using ‘MoSCow’. Evaluated requirements and reported internal ticket issues to reduce time spent manipulating data. Reviewed business processes, identifying opportunities to improve business efficiency. Implemented business strategies ensuring the desired result in a timely manner.

●Saved 45 minutes/per day by automating three Excel Reports to senior management.

HealthPlan Services, Tampa, FL 05/2011 – 12/2012

Senior Business Analyst

Employed Canonical Methodology, including EDI, contributed to development of 834 templates and editing of 820 templates. Maintained, verified, enhanced business and systems operations. Built, sustaining relationships with key stakeholders. Collaborated on design for third party market place insurance.

Additional Experience

Walmart, Senior Business Analyst, Bentonville, AR

Consultant Business Analyst, Technology Strategy Board, Swindon, UK

Project Consultant, the International Baccalaureate, Cardiff, Wales, UK

Consultant Business Analyst, Lincare Holdings, Inc., Clearwater, FL

Consultant Analyst, Citi Bank, Tampa, FL

Air Traffic Controller, England

Education

Bachelor of Arts (Hons) in Information Systems Analysis

University of the West of England, UK

Systems Modelling Techniques: Use Case, Activity, Class Model, and Sequence Diagrams

British Computer Society, UK

Certified Scrum Master, Certified Scrum Product Owner

International Scrum Institute

Technical Proficiencies

Tools:

Microsoft SharePoint, Microsoft Office suite, Sparx (BPMN), ALM, UML, Blue Jeans, Zoom, Swagger, WebEx, Visio, Confluence, JIRA, Version One, HPQC, Eagle Ticketing

Methodologies:

PI & Sprint Planning, Daily Stand-Ups, Scrums, Scaled Agile Framework, Waterfall / Agile hybrid, Iterative.

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