Lisa Rock (Home): 508-***-**** (cell): 508-***-**** ad2jxk@r.postjobfree.com www.linkedin.com/in/lisarock Do you need an industry professional who:

• is great at multi-tasking, scheduling & handling multiple deadlines,

• is a detail oriented expert in troubleshooting, negotiations & problem resolutions,

• who specializes in concierge customer service to enhance your customer’s experience

• works well independently and a part team and has a great phone etiquette! Professional Skills:

Halo MStar

Business Development

Microsoft Word / Teams / Excel / Outlook / PowerPoint ESP & SAGE Research & Presentations

ASI Profit Maker

iPROMOTEu Xebra/XOMs

Adobe Acrobat Conversions

Social Media Marketing

Promotional Product / Advertising Industry Experience Fresh Desk / Zendesk / Hubspot / Zoho

HALO

Brand Specialist (6/22-12/23) Halo-The Perfect Promotion, West Hartford, CT Halo-The Perfect Promotion is promotional product distributor, specializing in promotional products, silk-screening & embroidery. This distributor is backed by the largest service provider in the industry, Halo. As a brand specialist I provided my customer base with product sourcing, presentations, order processing, and prestige customer service. Based on my sales support, the distributorship was able to accomplish a constant 10% increase in sales year over year. Working as part of the business development team, we were able to identify and act on existing customer base sales potential.

• Business Development

• Concierge Customer Service

• Problem Resolution

• Vendor Negotiations

iPROMOTEu

Senior Affiliate Relations Mgr /Administrative Assistant to Executive VP (6/11-6/22) iPROMOTEu, Wayland, MA iPROMOTEu is one of the leading service providers for distributors in the promotional products industry. We provide financing, special pricing, and administrative back office support in order processing, invoicing and accounts receivable. Working with the Executive Management Team acting as a liaison for our top accounts, to ensure that all their situations are addressed in a timely manner, whether it be working with iPROMOTEu staff, negotiating with vendors, and/or identifying procedural problems within the company.

• Handling confidential information & material with discretion

• Time Management & Calendar Coordination

• Supervised Receptionist / Administrative Team

• Phone coverage & Mail Review & Distribution

• Shipping & Logistics

• Tradeshow & Event promotional products & documents - coordination & organization

• Customer Service review of policies & procedures providing problem-solving alternatives

• Monthly reporting & sales evaluations

• Executive Team E-Mails

• Project Management – responsible for confirming & issuing vendor rebates Page 2 of 2 Lisa Rock Ashland, MA 01721

• Senior Affiliate Relations Manager

Provide exclusive customer service to our management team and our key accounts. Continue to work on isolating problems in policies, procedures and in our current systems. Provide administrative support to our Executive Vice President; also assist with problem resolutions on a higher level. Continued to assist departments with special projects on a case by case basis.

• Trouble Shooting & Problem-solving

• Vendor Negotiations

• Customer Relations Management

• Customer Focused Service Program

• Strategic Account Manager / Affiliate Relations Manager Provide customer service and reporting to our top affiliates. This provided them another level of priority customer service working as a liaison with all departments to ensure their situations are resolved in a timely manner whether it be with an order, department, policy or procedure ensure that all items are addressed and resolved in a timely manner. Also worked to identify any problem areas in policies, procedures, or departments. Trained incoming Affiliate Relations Managers from both an industry standpoint and from an iPROMOTEu standpoint. Created response procedures that provided not only an efficient response to customer needs but also provide a uniformed company response. Working as a team, we increased both the response time and customer satisfaction level. Managed and trained Affiliate Services team

• Organizational Skills

• Patience, Empathy, Listening Skills

• Policies, Procedures & System evaluation and suggested areas of improvement

• Responsible for training & supervising customer service team

• Senior Production Specialist

Working with our production department, I provided an additional level of support to the production staff and/affiliate for escalated situations that required industry experience and direction to ensure situations were resolved in a timely manner

• Affiliate Services Specialist / On-Boarding Specialist / Affiliate Training Using my extensive industry knowledge, I was responsible for establishing the on-boarding system to introduce new Distributors to the iPROMOTEu program. Ensuring that new Affiliates had a smooth transition into the program and were fully trained and operational within 90 days. JP Advertising, Inc.

Executive Administrative Assistant (10/95 to 6/11) JP Advertising, Inc., Holliston, MA JP Advertising, Inc. a local company that specializes in custom imprinted promotional items in the advertising specialties field. Being an administrative assistant to the President in a small office, incoming mail, incoming calls, product sourcing, order entry & follow-up for our sales team. In additional performed on the bookkeeping and accounting functions for the entire distributorship including on-line banking, account reporting, and bill paying.

• Work as a liaison between our sales reps, vendors and customers

• Vendor price negotiations and problem resolutions

• Research product ideas & pricing, create sales presentations, process orders and ensure follow-up

• Manage the multiple deadlines for each of sales rep team to ensure that our customers’ needs were met

• Bookkeeping/accounting/order processing system

• Experienced in promotional products, silk-screening and embroidery services

Contact this candidate