JOHN THOMAS PURKEY JR.

Middle River, Maryland

410-***-****

SUMMARY: Took early retirement in the beginning of the year to take care of elderly family members. Ready to return to the workforce as a part time or full-time warehouse/delivery driver. Over thirty-five years of driving experience utilizing company vehicles that are GPS monitored. Have an impeccable driving record. Can pass a drug screen and background check. Able to lift 50-75lbs. Professional experience in customer/technical support, operations, management, sales, and safety compliance. Wide range of knowledge with hardware and software in areas of operations in a high-pressure environment.

PROFESSIONAL HISTORY

Johnson Control Inc. 2007-2023

Linthicum, Maryland

HVAC Branch Operations Manager – Baltimore/Delmarva (2018-2023): Own the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. This includes implementation and adherence to business processes and service applications. Drive proficiency and performance of branch support staff. Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Provide daily updates, reports, and drive branch metrics, Cross Training, Forecast Roll Up, Team Business Reviews, Contract Backlogs Reviews, and Business Data. Oversee team of 14 Office staff, 6 Service Managers, and over 120 field service technicians in MD, PA, & DE.

Service Manager – Hagerstown Maryland (2007-2018): Responsible for Service customer account leadership, including Labor & Material growth and execution of the Service business for the team’s customer base. Drive profitability and productivity of the team. Manage customer relationship development and satisfaction. Responsible for employee development, retention and safety program compliance. Set and monitor goals for customer account gross margin delivery and profitability, including Planned Service Agreement and Labor & Material work. Drive L&M growth through Technicians and Team Leads. Provide input to the Area business plan. Lead the execution efforts of assigned Service business. Ensure consistency of delivery systems through supervision and safety audits of Mechanics, Technicians, Customer Service Agents, in the delivery of quality service to customers. Manage 16 direct reports in MD & WV.

First Service Networks Inc. 2004-2007

Linthicum, Maryland

Customer Relationship Manager - Southeast Region: Reports directly to Vice President. Communicate directly with contractors to install and repair all HVAC equipment as well as Electrical, Plumbing, and Carpentry at each customer site. Managed all monthly and quarterly equipment maintenance to ensure the company is consistently exceeding customer’s site management expectations. Provide timely information (reports and invoices). Manage 30+ customers with over 4000 combined sites. Used Siebel Systems on Windows 2000 & NT platforms. Company down-sized.

Just Temps Inc. 2000-2004

Baltimore, Maryland

General Manager: Manage dispatching of 100-200 non-skilled laborers per day to approximately 100+ customers. Oversee six drivers and control routing of laborers in a 50 square mile radius. Handle scheduling of laborers, drivers, and staff. Oversee cash flow daily. Additionally, responsible for all Accounts Receivable, Unemployment benefits, and Social Services requirements. Manage a total staff of 15 employees. Use in-house software for inventory, payroll, and accounts receivable on a small Novell network. Full P&L responsibility.

Group 1 Software, Inc. (Pitney Bowes)

Lanham, Maryland 1990-2000

Senior Database Administrator (1990-1998)

Responsible for use of corporate knowledge to develop business rules using Scopus InformTEAM technology. Wrote scripts to extract customized data from the corporate master files. Mapped and documented tables and their relationships for the Scopus database. Updated and maintained control tables for the Aspect call center.

W & B Associates Inc. / Metalware

Baltimore, Maryland 1983-1990

Quality Assurance Manager (1985-1990)

Define, perform, and analyze test plans for all software products. Interface with users to determine, research, and resolve problems. Provide product training to sales staff, users, and prospects on individual AS/400 and S/36 products. Responsible for all AS/400 and S/36 product offerings, and the use of automated procedures to process all applications for Steel, Plastics, and Aluminum service centers. Suggested and implemented forms, procedures and processes for testing and supporting all AS/400 and S/36 software products. Reported directly to President.

EDUCATION:

Essex Community College – Accounting 1989 - 1990

RETS Electronic Schools – (TESST College) – Electrical Engineering 1981 - 1983