Behavioral Health Customer Service
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VICKY BURROWS
************@******.*** 512-***-****
PROFESSIONAL © Accomplished Division Director offering 15 years of behavioral health
SUMMARY experience. Personable and decisive with excellent communication skills and
commitment to building partnerships.
Strategic individual with exceptional background spent in the behavioral health
industry. Builds and maintains a strong and dedicated team. Effective and
goal-oriented leader.
SKILLS © e¢ Coaching and Mentoring Effective Customer Service
¢ Operational Planning e Task Delegation
¢ Building Relationships Staff Management
¢ Company Guidelines e Issue Resolution
e Customer Service Process e Verbal and Written
Improvement Communication
WORK HISTORY O SOUTHERN REGION DIVISION DIRECTOR 05/2012 to CURRENT
Westbrook Health Services Ripley, WV
Provide oversight and administrative supervision of multiple outpatient
behavioral health programs.
e Produce monthly reports to analyze job performance against team goals.
¢ Collaborate with management and fellow supervisors to organize
operations and achieve demanding schedule targets.
e Train staff and provide successful techniques to improve overall service to
customers.
e Provide strategic direction for a team of over 20 individuals
EDUCATION Bachelor of Science Criminal Justice 05/1998
West Vi ja State College, Institute, WV
CERTIFICATIONS e Licensed Social Worker - 19 years experience
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