T’Hani Mims

***** ****** ******

Charlotte, NC

919-***-****

ad2jws@r.postjobfree.com

SUMMARY

4+ years of customer service and management experience. I have demonstrated exceptional customer service and management skills, these skills are what I wish to apply within this industry. A good communicator with strong problem-solving abilities and attention to detail. Strives to create a community-oriented environment and upholds core values of respect and integrity. Dedicated and hardworking, seeking to leverage skills and experience to contribute to a company's success.

EDUCATION

Leesville Road High School - General Studies

August 2016- December 2019

SKILLS

Customer Relationship Management

Consumer Marketing

Organization

Problem Solving Abilities

Attention to detail

Performance Monitoring

Objective and Key Results

Organizational Leadership

Operational Efficiency

Business Development

Sales and Marketing

Health and Safety Management

Project Delivery

Client EngagmentProduct Fulfillment

Human Resources

Relationship Building

Inventory Control

Product Marketing

Project Coordination

Risk Mitigation

Budget Analysis

Data Reporting

Customer Retention

Sales Development

Stakeholder Collaboration

Learning & Development

Annual Audits

Project Management

Systems Implementation

Business Mentorship

Social Media Management

EXPERIENCE

Starbucks, Raleigh, NC - Barista//Shift supervisor

August 2020- August 2023

●Assisted manager in running shifts

●Led teams ensuring productivity throughout shifts• Assisted customers with orders, questions, and concerns in a timely manner ensuring quality customer service

●Trained several beginning baristas and prospective team leaders/supervisors

●Managed/Led teams to reach district requirements and goals

●Able to bring customer connection up within stores

●Greeted guests• Took orders• Made drinks• Cleaned throughout shift as well as when closing

●Develop and maintain positive relationships with customers, providing exceptional customer service and ensuring a pleasant experience at Starbucks

●Continuously update knowledge of coffee industry trends, including new brewing techniques, flavor profiles, and popular beverages, in order to provide expert recommendations and enhance the customer experience

●Conduct regular inventory checks to ensure an adequate supply of coffee beans, syrups, and other ingredients for drink preparation.

●Collaborate with the store manager to develop and implement strategies to boost sales and improve customer satisfaction

●Collaborate with the marketing team to develop and promote new seasonal beverage offerings

●Create and maintain a clean and organized workspace to ensure efficient and effective service delivery

●Maintain cleanliness and organization of the barista station and equipment to ensure a safe and efficient work environment

Pei Wei Asian Fusion Kitchen, Raleigh,NC - Cashier/Server

March 2019- November 2019

● Front of-house handler

●Providing excellent customer service by greeting customers, taking orders, and processing payments accurately and efficiently.

●Providing exceptional customer service and ensuring customer satisfaction through friendly and efficient cashiering

●Ensuring the cash register is accurately balanced at the end of each shift

●Maintaining cleanliness and organization of the cashier station and surrounding areas to provide a pleasant and welcoming environment for customers.

●Assisting with serving food

●Understanding and adhering to all company policies and procedures, including cash handling and food safety guidelines, to ensure compliance and maintain a safe and secure work environment.

Spectrum, Charlotte,NC - Call Center Sales Retention Rep

March 2023 - Current

●Proactively engage with residential customers requesting service downgrades or disconnections.

●Assess customer needs to offer tailored solutions that align with Spectrum’s offerings, ensuring maximum value for customers.

●Effectively promote Spectrum’s diverse range of products and services in a competitive environment.

●Demonstrate a commitment to customer satisfaction while adhering to performance-driven sales goals and uncapped commissions.

●Core Competencies:

●Exceptional communication and interpersonal skills for navigating customer inquiries and building rapport.

●Proficient in articulating product/service benefits and upselling based on customer needs.

●Adaptable and quick-thinking in a dynamic, fast-paced call center environment.

●Strong problem-solving abilities to identify customer pain points and offer suitable resolutions.

Contact this candidate