Customer Service Representative

Alexandra Deanna Ramos

**** ******* *** *** ** Berwyn, IL 60402

312-***-**** ad2jwf@r.postjobfree.com

PROFILE

Energetic Customer Service Representative with seven years’ work tenure in resolving complex customer inquiries. Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement.

SKILLS

• Professional verbal and written

communication

• Time Management

• Team Player

• Client Interaction

• Client Relations

• Strong Interpersonal skills

• Proficient Computer Skills

• Demonstrate accountability, adaptability,

dependability, collaboration and respect

EXPERIENCE

JP Morgan Chase & Co. October 2022- Present

Transaction specialist 2.

• Responsible for processing daily documents transactions which can include some moderately complex tasks. Each function may have multiple tasks per transaction. These transactions require judgment and experience with limited direct supervision.

• While receiving clear instructions, you must maintain the highest level of production and accurate on a Daily base.

• Accurately and efficiently process checking in bag deposits from multiple armored carriers up too 500 deposits.

• Memorizing different location codes and serial number for multiple transactions.

• Able to process over 100 deposit per shift.

• Able to handle deposit over $50,000 in cash.

Heartland Alliance August 2021- October 2022

Youth care worker 1

• Supervises and ensures safety of the youth in the milieu during the assigned shift.

• Secures information, such as medical, psychological, and social factors contributing to program participant’s situation.

• Evaluates program participant’s capacities and establishes appropriate service plans, as needed by the funder and/or regulatory agency.

• Responsible for timely and accurate documentation (e.g. incident reports, contact with youths’ families, log entries, e-mail, and contact with on-call supervisor).

• Participates and contributes actively in regular supervisory and team/unit meeting, in-house training sessions, conferences, seminars and independent study. Republic Bank of Chicago February 2018- November 2019 Bank Teller

• Accurately and efficiently processed and recorded routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers.

• Promoted and advised on the bank's products and services

• Redeemed saving bonds

• Answered customers inquiries regarding personal and business bank accounts

• Resolved complex customer problems within delegated limits, including but not limited to refunding fees, as appropriate.

• Maintained knowledge of services and loan products, policies and procedures, and of outside competitive products.

• Researched customers questions/requests on an automated records system, and assisted in the training of members services reps.

• Filled out specific documents and get them to other departments on a regular basis.

• Provided input to and assisted in the implementation of new projects.

• Quickly established Credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers

• Process holds and Currency transaction reports for cash over $10,000

• Adhered to strict safe deposit box operation and guidelines

• Assisted the supervisor with audits and daily balancing of the vault which exceeded $50,000

• Promoted to teller 2 within 9 months

Red Robin Gourmet Burgers and Brews November 2016 – march 2018 Server / Host / CLC (Certified Learning Coach)

• Greeted customers, ensure that patrons had an enjoyable dining experience

• Provided quality customer service, took orders, served food and drinks in timely manner

• Answered questions regarding menu, made suggestions and recommendations

• Worked closely with other wait-staff and the kitchen to ensure the restaurant operated efficiently

• Processed payments using POS system, set and cleaned tables and dining areas

• Voluntarily filled in for expo position which consist of organizing food per table, filled in for managers by taking lead where it was needed

• As CLC, I trained new employees and developed existing employees in new positions

• Promoted to NRO (New Restaurant Opener)

YMCA Berwyn August 2014 – June 2015

Childcare Counselor / Kids Corner

• Planned, leaded and implemented core / non-core programs

• Provided excellent experiences for children in a small-group setting, general safety and development, growth and skill achievement

• Provided high quality outdoor educational and recreational experiences for participants that focus on the YMCA core values of caring, honesty, respect and responsibility

• Completion of YMCA First Aid and CPR certification

• Team player and ability to work with little and direct supervision, provided strong

• communication skills

Education

J. Sterling Morton West High school 2012-2016

Certified in CPI, CPR

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