Jason Ferrell

* ***** **

Indian Head Md *****

T 301-***-****

ad2jw7@r.postjobfree.com

Objective:

To utilize my collective skills from prior experiences to advance my career.

Experience:

Canon: Field Technician

Arlington, Virginia 22203

April 2023- Present

• Travel to multiple companies/clients and repair, replace, and install a variety of copiers/printers.

• Trained and certified on multiple Canon copiers and printers.

• Resolve client issues through troubleshooting, and by teaching through demonstration of the machine functions.

• Maintain a good relationship and open communications with our clients.

Vioxx: Field Service Technician

Scottsdale, AZ 85254

February 2022- April 2023

• Traveled to multiple Starbucks locations throughout the DMV.

• Provided maintenance and repair services for Espresso, Coffee grinders, and Brewer machines.

• Made repairs which ranged from replacing small screws and machine parts, to changing the power board, and rewiring machines.

• Updated software on machines to ensure that it had the latest firmware.

• Submitted work orders to Starbucks of what was completed on the job, and what parts may need to be reordered to complete the repair.

• Kept track of inventory and submitted monthly expense reports.

Humanscale: Field Service Technician

4300 Forbes Blvd Suite 240

Lanham, Md 20706

March 2016- 2020

• Traveled to customer sites and installed and repaired different Humanscale ergonomic products.

• Submitted work orders for customers and provided product list of what needs to be ordered to finish repairs and installs.

• Conducted evaluations on existing Humanscale products to see if they need to be replaced or can be fixed.

• Be a team member on large projects across the country. To help correct major issues and keep the customer pleased with our company.

• Supervised teams on large projects to ensure that our products were being installed correctly.

• Found tools that help the install team do our job more efficiently.

ADT: Security Technician

Stafford, VA

November 2013 - December 2015

• Traveled to customers home and evaluated the layout of their homes to give them the maximum options to secure the property.

• Presented these options to the customer and installed a state-of-the-art security system, while delivering excellent customer service.

• Recommended new products at point of sale.

• Gave the customer a demonstration of how their new security systems operate and showed them how each zone will secure their house.

• Kept up with inventory of equipment stored away at my house and sent out Fedex packages with contracts and other sensitive information to my main office weekly.

Dryer Vent Wizard: Dryer Vent Technician

Woodbridge, VA

December 2011- May 2013

• Delivered excellent customer service to customers who may have had a problem with their dryer vent line.

• Traveled to customers home to inspect their dryer vent line.

• If any issues were found I made recommendations on how to fix it. Offering certain services like a cleaning of the vent line or a redirecting of the line to make it work more efficient at point of sale.

• Maintained a work van, (oil changes, tire changes, and general maintenance.) to ensure everything was properly maintained.

Home Team Pest Defense: Pest Control Technician

Woodbridge, VA

April 2010- September 2011

• Licensed pest applicator

• Was responsible for a route in Northern Virginia, covering five cities.

• Traveled to customers’ homes to keep up quarterly prevention service or eradicate a pest issue.

• Scheduled appointments with clients and make call backs to review my service

• Recommended upgraded services at point of sale.

• Maintained cleanliness of work truck, which was provided for me to run my route.

Flextronics: Customer Service Technician

Tyson’s Corner, VA

April 2009 - July 2009

• Provided customer services to Verizon Wireless customers.

• Troubleshot issues with cellular devices.

• Determined the best solutions for resolving issues with cellular devices.

Personal Trainer: Self-Employed,

Fort Washington, MD

May 2007- April 2009

• Mentored under a personal trainer for several months.

• Personal Trainer for a number of clients on a part-time basis.

Washington Sport Clubs: Membership Consultant/ Director of Memberships Washington DC

May 2006 - May 2007

• Recruited members for the health club by using various types of sales techniques.

• Set up appointments with potential clients and arrange a tour of the club.

• Gave tours of the club and offer sales presentations.

• I had an eighty (80) plus percent signing rate.

• Served as week-end manager and as manager when Senior Club Manager is absent.

UPS: Driver

Landover, MD

March 2005 - August 2005

• Drove a UPS truck to customer sites for delivery.

• Delivered packages to business and homes of customers as appropriate.

• Left notice of attempt delivery if customer were not available and redelivered packages as necessary.

Education

Prince George’s Community College, Largo, MD 2003-2005: Business Administration

Gwynn ParK High School, Brandywine, MD 1998-2001

CERTIFICATIONS

- District of Columbia - Armed SPO Certified

- CPR Certified, AED Certified, First Aid Certified

- OC and MEB

REFERRALS

Available Upon Request

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