BRITTIANY DIXON

*** ******** ****, ***** *****, LA, 70807, US • 225-***-**** • ad2jw5@r.postjobfree.com

Professional Summary

Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated.

[Software] expert with [Number] years of experience in related roles.

Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.

Motivated to keep customers happy and contribute to the company's success.

Excellent computer skills and telephone etiquette are required.

Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the [Type] business.

Skills

• Software

• microsoft

• Account management

• Training development aptitude

• Money handling abilities

• Service standard compliance

• Recordkeeping strengths

• Professional telephone demeanor

• Typing

• Taking Calls

Education

High School - 2011

Excelsior Christian Academy - Baton Rouge, LA

Work History

Work From Home Agent - April, 2011 to January, 2015

Anderson Merchandisers, LLC - Plano, IX

• Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge.

• Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.

• Routed incoming calls to the most qualified personnel and departments within the company.

• Educated employees on company procedures and services.

• Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.

• Met and consistently exceeded revenue quotas by promoting products and services during routine calls.

• Assisted [Number] customers by approaching conversations with a positive attitude and [Action] every [Timeframe].

• Customer service training processes were implemented and developed by me.

• Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.

Work from Home Customer Service Agent - July, 2016 to October, 2019

Everist LG Inc - Henderson, CO

• Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket.

• Was in charge of the store's opening duties, which included counting cash drawers and inspecting all equipment for proper operation.

• Kept up to date on store policies regarding payments, returns, and exchanges in order to provide each customer with prompt and accurate service.

• Reduced financial inconsistencies and oversaw financial transactions, such as deposits and credit card transactions.