Customer Service

PAULA MAHAN

*** ***** ***** **** ***** Euclid, Ohio 44121■ 216-***-**** ■ *********@*****.***

OBJECTIVE:

Seeking to secure a position with an organization and contribute excellent organizational skills, a strong work ethic, diversified professional background and the ability to adapt in a fast-paced environment. QUALIFICATIONS:

■ Punctual

■ Detail Oriented

■ Technically Knowledgeable in

the use of Microsoft Office,

HRIS & Kronos

■ Strengths in

Prioritizing

■ Self-starter

■ Extensive Customer

Care Experience

■ Leadership Experience

■ Open to all Opportunities for

Additional Training

■ Results Driven

WORK EXPERIENCE:

PARAPROFESSIONAL 12/2014- Present

Renhill Group East Cleveland School District, Middleburg Hts, OH

■ Assisted teacher with daily curriculum

■ Provided support to maintain a balanced environment to support students meeting individual goals.

■ Managed students’ behavior charts and IEP profiles

■ Ensured school and handicap safety standards were upheld throughout the classroom. PARAPROFESSIONAL 08/2015 - 02/2022

East Cleveland School District, East Cleveland, Ohio

● Assisted teacher with daily curriculum

● Provided support to maintain a balanced environment to support students meeting individual goals.

● Managed students’ behavior charts and IEP profiles

● Ensured school and handicap safety standards were upheld throughout the classroom.

● Bus Monitor

PARAPROFESSIONAL 08/2009-01/2012

Cleveland Municipal School District, Cleveland, OH

■ Assisted teacher with daily curriculum

■ Provided support to maintain a balanced environment to support students meeting individual goals.

■ Managed students’ behavior charts and IEP profiles

■ Ensured school and handicap safety standards were upheld throughout the classroom. PAYROLL OFFICER 02/2001-03/2008

Board of County Commissioners, Cleveland, OH

■ Prepared payroll for over 200 employees

■ Maintained support of employees’ active and termination files; processed union dues, child support orders, bankruptcies and direct deposits.

■ Carried out clerical duties using standard office equipment: fax, copier, printer and PC.

■ SAP, Kronos, HRIS

EDUCATION:

Devry University. Business Management Present

Cleveland. Ohio

Cleveland Institute of Dental/Medical Assistant, Medical Assistant Diploma 10/2000 Cleveland, OH

James Ford Rhodes, College Preparatory Diploma 06/1990 Cleveland, OH

References Available Upon Request

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