Business Operations Customer Service

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Tracey Secoli

ADMINISTRATOR - BUSINESS OPERATIONS

412-***-**** ******.******@*****.***

Pittsburgh, PA 15207

Organized and highly motivated and versatile professional seeking a role to leverage a comprehensive background in legal support, client services, and administrative operations. Eager to contribute to a dynamic team through exceptional organizational and multi-tasking skills. Proficient in Microsoft Office 365. SKILLS

● Document Preparation

● Document Management

● Legal Research

● Deadline Tracking

● Billing/Financial Management

● Customer Relationship Management

● Case Management

● Customer Service

• Data Collection

• Administrative Processes

• Schedule Management

• Online Databases

● Business Operations

EXPERIENCE

LEGAL SECRETARY

Marc D. Daffner & Associates, P.C.

Pittsburgh, PA

June 2014 - Present

● Screened, directed, and prioritized incoming calls and emails to lawyers.

● Attended meetings to take notes and collect legal and factual documents.

● Assisted attorneys in preparing for hearings and trials.

● Provided administrative support to attorneys including scheduling appointments, managing calendars and travel arrangements.

● Spearheaded document preparation, increasing office efficiency by 20%. PERSONAL SUPPORT STAFF

Florence Skylar

Pittsburgh, PA

June 2011 - September 2013

● Demonstrated ability to take initiative while working independently or collaboratively within a team environment,

● Assisted with cash management, household finances, corresponded with key agencies, and coordinated with service providers in the local area.

● Managed medications according to physician's orders and monitored changes in clients' conditions.

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MINUTE CLERK

Allegheny County Court of Common Pleas

Pittsburgh, PA

October 2002 - April 2009

● Led courtroom initiatives by scheduling and calling all cases for Court, subpoenaed all defendants, prepared transportation orders for prisoners, created sentencing orders and recorded all rulings made by The Court.

● Acted as a liaison among attorneys, county forensics, pre-trial services, the jail, and judge to conduct court in the most efficient way possible.

● Assisted attorneys, litigants, jurors, and the public by answering questions regarding Court procedure.

● Orchestrated courtroom proceedings, improving case throughput by 15%. TIPSTAFF July 2001 - October 2002

● Assisted various Criminal Court Judges with courtroom initiatives such as summoning witnesses for trial who were sequestered by Order of the Court.

● Supported court personnel in executing efficient courtroom procedures.

● Identified ways to improve efficiency in operations and implemented process changes. SUMMARY APPEALS CLERK

Allegheny County Clerk of Courts

Pittsburgh, PA

January 2001 - July 2001

● Assisted with the filing of Summary Appeals making sure all information obtained was complete and correct.

● Streamlined the summary appeal process, improving data accuracy by 20%. CONSTABLE FEE ANALYST April 1997 - January 2001

● Administered payroll, ensuring 100% timely payments for Allegheny County Constables.

● Organized payment plans with the public so that Allegheny County could collect money owed in a timely fashion.

● Enhanced fine collection rates by almost 30% through implementing effective payment plans. EDUCATION

Educational Development School of Real Estate, Pittsburgh PA Apr 2012 ESTHETICIAN LICENSE

Pittsburgh Beauty Academy, Pittsburgh PA

Jul 1991

HIGH SCHOOL DIPLOMA

Taylor Alderdice High School, Pittsburgh PA

Jun 1987

REFERENCES

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References available upon request.

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