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Customer Care Service

Location:
Flower Mound, TX
Salary:
15-18
Posted:
January 08, 2024

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Resume:

Ashley Marley

Flower Mound, Tx ad2jvr@r.postjobfree.com 325-***-****

With more than 12 years of experience in customer-facing roles within dynamic environments, I consistently bring a positive and engaging attitude to each interaction. Renowned for my ability to adapt to various workplace demands, I have successfully cultivated trust and established strong connections with colleagues and personnel. My dedication to customer care is characterized by a forward-thinking perspective, rooted in a profound understanding and empathy for diverse personnel bases. Testimonials highlight my reputation for being detail-oriented, responsive, and adaptable, positioning me as a valuable asset to any team.

EXPIERENCE

Registered Behavior Therapist/ BEHAVIOR INNOVATIONS

November 2022 - Present

In my role as a Behavior Technician, I work closely with young clients aged 2-8 under the guidance of a Clinical Supervisor. I am responsible for implementing ABA therapy programs directed by a BCBA, ensuring the safety and well-being of clients with diverse needs, including those with communication deficits and maladaptive behaviors. My tasks include building rapport through continuous engagement, providing personal care assistance, and maintaining a positive attitude. Additionally, I uphold ethical standards, communicate effectively with colleagues and families, and independently track and meet certification requirements. My role also encompasses various assigned tasks to support the overall functioning of the center.

Owner/Baker/Presenter/Sole-Proprietor/ BLEU COLT BAKERY

January 2015 - Present

As the owner of a specialty bakery focusing on sweets, I orchestrated all aspects of business operations, from recipe development and production to customer service and financial management. I curated a diverse and appealing menu, emphasizing high-quality ingredients and unique flavors. Through effective marketing and community engagement, I cultivated a loyal customer base and consistently exceeded sales targets. My role involved overseeing staff, maintaining inventory, and ensuring the overall success and reputation of the bakery as a go-to destination for delightful confections.

Physical Educator/ Yearbook Editor / LUEDERS-AVOCA HIGH SCHOOL

May 2022 – November 2022

As the Yearbook Editor and Cheer Coach, I demonstrated strong leadership and organizational skills by overseeing the creation of the school yearbook, ensuring a cohesive and visually appealing final product. Simultaneously, as the Cheer Coach, I successfully coached and mentored the cheerleading squad, fostering teamwork and instilling a sense of school spirit. These roles required effective communication, attention to detail, and the ability to manage diverse tasks, contributing to the overall positive atmosphere and success of the high school community.

Marketing Director / TEXAS LIFESTYLES ROUP AT KELLER WILLIAMS REALTY

May 2021 – November 2021

As the Marketing Director, I spearheaded comprehensive marketing strategies to elevate the brand's presence and drive business growth. I developed and implemented targeted marketing campaigns, leveraging digital platforms and traditional channels to reach a broad audience. Through strategic market analysis, I identified key opportunities for expansion and successfully executed initiatives that increased lead generation and brand visibility. My role also involved collaborating with cross-functional teams, managing budgets, and continuously adapting marketing efforts to align with industry trends, contributing significantly to the success and market positioning of the realty group.

Financial Bookkeeping / THE PIXIE PLUM

January 2018- January 2020

As a Financial Bookkeeper, I meticulously managed financial records, ensuring accuracy and compliance with established accounting principles. I conducted detailed reconciliations, monitored cash flow, and prepared financial reports for informed decision-making. My responsibilities included processing invoices, facilitating payroll, and maintaining organized financial documentation. I played a pivotal role in supporting financial audits and collaborated effectively with internal teams to streamline financial processes. Through my keen attention to detail and proficiency in financial software, I contributed to the overall fiscal health and transparency of the organization.

Human Resources Assistant / LAUREN ENGINEERS & CONSTRUCTORS, INC

January 2019- January 2021

In my role as a Human Resources Assistant, I provided vital support to HR operations by managing employee records, handling documentation, and coordinating recruitment activities. I assisted in the onboarding process, ensuring a smooth transition for new hires. Additionally, I maintained confidentiality and compliance with HR policies while addressing employee inquiries and concerns. Collaborating with the HR team, I contributed to the development and implementation of HR programs, fostering a positive and productive work environment. Through my organizational skills and attention to detail, I played a key role in optimizing HR processes.

Preschool Teacher / BELTWAY BAPTIST CHURCH CHILD DEVOLOPMENT CENTER

January 2016- January 2019

In my role as a preschool teacher, I nurtured the development of young minds by creating and implementing engaging lesson plans tailored to diverse learning styles. I maintained a safe and positive classroom environment, fostering a love for learning among preschoolers. Through effective communication with parents and colleagues, I established a collaborative partnership to support each child's holistic growth. My responsibilities included conducting assessments, tracking progress, and implementing age-appropriate activities to enhance cognitive, social, and emotional skills. As a dedicated preschool educator, I contributed to the overall well-being and educational foundation of the children under my care.

Lead Medical Office Specialist / HENDRICK REGIONAL LABORATORY

May 2013- January 2015

As a Lead Medical Office Specialist, I played a central role in optimizing administrative processes within the healthcare environment. I coordinated and supervised front-office operations, ensuring seamless patient experiences. My responsibilities included managing patient schedules, overseeing insurance verification, and facilitating efficient communication between medical staff and patients. I demonstrated proficiency in utilizing medical office software and maintained a keen eye for detail in record-keeping. Through effective leadership, I contributed to the smooth functioning of the medical office and the delivery of quality patient care.

Lead Schedule Coordinator/ Office Assistant / ANGELS OF CARE PEDIATRIC HOME

February 2008- March 2010

In my capacity as a Lead Schedule Coordinator/Office Assistant, I effectively managed and coordinated schedules, ensuring optimal workflow and organizational efficiency. I played a key role in facilitating communication between various departments and stakeholders, contributing to streamlined office operations. Additionally, my responsibilities included overseeing administrative tasks, maintaining meticulous records, and providing support in diverse office functions. As a proactive team member, I demonstrated adaptability and a keen attention to detail, contributing to the overall success of the office environment.

Childcare Provider / THE HOUSE THAT KERRY BUILT

May 2008- January 2010

As a dedicated childcare provider, I created a nurturing and safe environment for children, fostering their physical, emotional, and cognitive development. I designed and implemented age-appropriate activities and educational programs to stimulate learning and creativity. My role included ensuring the well-being of each child by addressing their individual needs, maintaining open communication with parents, and prioritizing a positive and inclusive atmosphere. I consistently upheld high standards of care, including health and safety protocols, and established strong bonds with both children and their families. Through my commitment to providing enriching experiences, I contributed to the overall growth and well-rounded development of the children in my care.

ACKNOWLEGMENTS

DFPS approved Foster Care Respite Provider 2017-PRESENT

Head Softball Coach/Board Member

WYLIE FASTPITCH SOFTBALL ASSOCIATION 2020

Assistant Baseball Coach/Board Member –

ABILENE EASTERN LITTLE LEAGUE- 2020

Head Softball Coach/Board Member/Vice President

ABILENE NORTH SOFTBALL - 2017-2019

Assistant Coach/Board member/League Scheduler

STAMFORD GIRLS SOFTBALL-2020-2021

Head Varsity/Junior Varsity Pep Cheer Coach

LUEDERS HIGH SCHOOL - 2021- 2022

SKILLS

Financial Bookkeeping Word Medical Scheduling Excel

Medical Billing HHC Human Resources HealthTrust

Lead Trainings/Orientations IDX Web Pediatric Home Health Soft Lab

Childcare Provider Type 70 WPM General Office Management Command

Data Entry MLS/Matrix

Administrative Assistant Pic Monkey

Marketing-Facebook/Instagram/Canva

Real Estate Contracts/Listings/Buyers Gmail/Docs/Sheets

SKILLS

Class of 2007 / Hamlin High School

2023 - Present / Martinsburg College

Professional References:

Jennifer Johnson / Owner, Pixie Plum / 325-***-**** / ad2jvr@r.postjobfree.com

Carol Gilmore / Owner, Boundless Septic / 325-***-****

Lauren Zills / Owner, Cookies By Lauren / 817-***-**** / ad2jvr@r.postjobfree.com

Krista Evans / Owner, Krista Evans Design / 325-***-**** / ad2jvr@r.postjobfree.com

Sierra Coffey / Transaction Coordinator, Texas Lifestyles Group / 623-***-****

Jana Hinkle / Principle/Lueders Avoca High School / 940-***-**** / ad2jvr@r.postjobfree.com

Personal References:

Anna Frank / VP-global support services / 972-***-**** / ad2jvr@r.postjobfree.com

Amy Carr, LCSW / Counselor/Supervisor / 817-***-**** / ad2jvr@r.postjobfree.com

Nancy Frierson / Owner, Frierson Farms / 573-***-****

Taylur Jackson-Cotton / Owner, Mamas Artistry & Co / 972-***-**** / ad2jvr@r.postjobfree.com



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