TINNA MRISHO

DAR ES SALAAM, TANZANIA

+255***-***-***

ad2jut@r.postjobfree.com

Professional Summary

I am an accomplished professional proficient in quality control with 8 enriching years of experience under my belt. My core attributes include relentless focus, metivulous attebtion to detail, and an unwavering commitment to continuous improvement that facilitates superior resultscapability to work independently and adapt rapidly to novel skills. I set a cross all touch points. Known for my dynamic approach to new challenges, I am keenly motivated to excel, exhibit a robust work ethic, extraordinary ada[tability, and superior interpersonal skills. With a standard for tenacity. My professional dossier is punctuated by proven experience in customer service with key strengths in task- juggling and proficient time management. I’m known for my devotionto delivering each customer with an unforgettable positive experience. My passion for sales compliments my desire to contribute significantly to organization that value teamwork strong personal interactions, and effective multitasking capabilities. Experience

Nov 2018 Tigo Tanzania Dar es Salaam, Tanzania

to Current Quality Audit Assessor

• Instrumental in driving business growth by ensuring high customer satisfaction and service quality.

• Engaged in calibration sessions with key stakeholders to ensure consistent adherence to policies and processes.

• Prepared detailed inspection reports, providing management with valiable insights into quality control efforts.

• Collaborated with top echelons to devise effective solutions for major quality issues.

• Pinpointed deviations from quality standards, proposing corrective actions to uphold excellence.

• Managed records of quality reports and statistical reviews, ensuaring data maintain compliance.

• Detected deviations from quality standards and recommended corrective steps.

• Drove productivity by revamping systems and procedures for better effeiciency.

• Enhanced quality levels through identifying & implementing training opportunirties.

May 2016 Tigo Tanzania Dar es Salaam, Tanzania

to Nov 2018 Quality Assurance Officer (Outbound Team)

• Oversaw and led a team to ensure the achievement of KPIs including sales targets.

• Conducted quality assurance audits of customer calls to enhance customer experience.

• Monitored agents working conditions for optimum performance.

• Prepared and presented daily weekly, and mpnthly reports and experience segments reports.

• Facilitated training and development initiativesfor continual team growth.

• Managed customer complaints and facilitated swift resolution.

• Coached a team of 100, driving increased efficiency within the customer care department.

• Chronided quality reports and statistical reviews.

• Established and enforced procedural and quality standards for team operations.

Sept 2010 Tanzania Ports Authority Dar es Salaam, Tanzania to Dec 2015 Clerk CFS/ICD

• Unsured accuracy of D&DO paperwork filled with Clearing agents.

• Evaluated custom value of motor vehicles using Asycuda ++, while also calculating CIF.

• Assessed a variety of port charged including Wharfage and VAT in the Bill system.

• Prepared Cash Transmit Note efficiently.

• Complied daily and weekly reports to track progress and improve operational efficiency.

• Prepared essentials documents within the Cargo system effectively.

Jan Embassy of Japan Dar es Salaam, Tanzania

to March 2012 Accounting, General Affairs (Administration)

• Handled cosllections ensuring punctual bill payment

• Manage the permit and licenses for foreign staff

• Monitor and oversee all imported goods.

• Managed VAT reimbursement for foreign staff.

July 2008 Allyvay Clearing and Forwarding Dar es Salaam, Tanzania to Sept 2008 Clearing and Forwarding Agent

• Expertise on efficient Clearing of improted goods via air and sea routes.

• Proficiency in Asycuda++ for valuation preparation.

• Experienced in handling issues related to expoted goods.

• Skilled in preparing PADS and obtaining P-PAD or A-PAD from TRA.

• Competency in carrying out assessments for tax payment.

• Ability to liaise with customs for the preparation of necessary documents for goods release.

Core Qualification

• Computer skills

• People skills

• Leadership experience

• Communication skills

• Collaboration talent

• Problem-solving abilities

• Critical thinking

• Evaluation and analytical skills

Education

1999 MUGABE PRIMARY SCHOOL Dar es Salaam

Primary level

2004 LUGALO JWTZ CENTER Dar es Salaam

O-level

2003 JANGWANI SECONDARY SCHOOL Dar es Salaam

O-level

2010 NATIONAL INSTITUTE OF TRANSPORT Dar es Salaam Diploma: Clearing and Forwarding

2014 TANZANIA INSTITUTE OF ACCOUNTANCY Dar es Salaam Bachelor degree: Procurement and Logistics Management 2023 INSTITUTE OF FINANCE MANAGEMENT Dar es Salaam Certificate of Proficiency in Insurance

Personal Information

DATE OF BIRTH: 20

th

May 1986 GENDER: Female

NATIONALITY: Tanzanian

Interests

Reading all sorts of story and educational books, charting with friends, watching movies, listening to music, and traveling Languages

Swahili: First language

English: Advanced

French: Beginner

Accomplishment

• Promoted to Clerk D due to good customer care in 2013

• Created a highly effective plan which was to motivate a team (Outbound team) to sell more within two months that significantly impacted efficiency and improved operations in 2016 to 2017.

• Consistently maintained high customer satisfaction ratings.

• Led team to achieve targeted device sales, earning recognition from upper management and financial rewards in 2017.

• Promoted from Quality Assurance offer to Quality Audit Assessor in less than 26 months due to good monitoring of the Team on meeting their KPIs and resolving customers' complaints within SLA in 2018.

• Recognized as Best Customer Care Operation Support in 2019 for outstanding performance and team contribution.

• Recognized as Best use case Team presentation in 2021.

• Consistently maintained high customer satisfaction ratings 2021-2023. REFEREES:

1. Mr. Gerald Mweli

Permanent Secretary

Ministry of Agriculture.

Phone: 078*-******

P.O. Box 1923

Dodoma

Email : ad2jut@r.postjobfree.com

2. Mrs. Mwangaza Matotola

Customer Experience & Operations Director HONORA Tigo P.O. Box 2929,

Dar es Salaam

Phone : 071*-******

Email : ad2jut@r.postjobfree.com

3. Mrs. Bihuria Shaaban

Director General

Bihu Precision Insurance Agency

Phone: 071*-******

P.O. Box 21833

Dar es Salaam

Email : ad2jut@r.postjobfree.com

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