Customer Service Data Entry
Resume:
Teresa Royson
Chapin, SC, *****
********@*****.***
Dear Hiring Manager,
Thank you for the opportunity to apply for the Customer Support Specialist (Fully Remote) role at your
company. As you will see listed below, I have many years of various skills and do not require any
supervision to complete the daily requirements of any position that I am honored to be in.
I am a hard-working professional that takes my career very seriously. Over the course of my 30-year
career, I have developed excellent customer service skills, ability to resolve all customer inquiries,
experience with various computer software packages along with ability to troubleshoot technical
problems, data entry with no errors, very detail oriented, currently and in the past have worked
independently in a remote, fast-paced environment, determination to exceed any goals that are
expected by employer, and a desire to learn and grow in every aspect of the specific and
surrounding positions to be able to successfully advance within career.
After reviewing my resume, I hope you will agree that I am the type of competent and
competitive candidate you are looking for. I look forward to elaborating on how my specific
skills and abilities will benefit your organization. Please contact me at 803-***-**** or via
email at ********@*****.*** to arrange for a convenient meeting time.
Thank you for your consideration, and I look forward to hearing from you soon.
Sincerely,
Teresa Royson
Summary
Dedicated, Hard-Worker, Team-Spirited, Initiative-taker, Adaptive Learner, and Motivator
25+ years of Customer Service/Data Entry/Computer Programming/Banking/Logistics Experience
Tech Savvy
Excellent communication skills and customer service
Excellent at trouble shooting issues with customers to ensure all questions are answered
Ability to work from home in a quiet environment without any supervision required
Various Computer skills in mainframe environment
Various Computer skills in a windows environment, such as, Microsoft Word, Microsoft Excel, Microsoft Outlook, PowerPoint, and various others
All aspects of Banking/Mortgage experience
Help Desk experience.
Dedicated Dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Skills
Monitoring the movement of goods and optimizing the fleet.
Scheduling drivers to pick up and deliver goods.
Monitor and ensure that all deliveries are met and address any problems or delays.
Point of contact for all drivers if there are any mechanical and/or tire issues.
Point of contact for all drivers if there are going to be out sick or running behind schedule.
Monitor driver logs such as, start time, drive time, and layover time.
Keeping records of load details.
Monitoring weather reports and traffic alerts
Customer Service
Data Entry
Experience
01/2017 - Current
Dispatcher/Customer Service, SEFA Transportation
Dispatch drivers in a way that maximizes revenue and minimizes cost
Managed and coordinated miles per truck, safety, driver retention, fuel management (MPG), and bobtail truck drivers only when the situation calls for
Coordinate all telephone and computer system needs using TMW, PeopleNet, Verizon Messaging, Outlook, Excel, and various software
On-Call 24 hours to assist truck drivers with problems and/or directions
Monitor loads to ensure that we meet daily capacity
Assign loads to drivers and dispatch them according to the delivery times requested by the customer
Discipline team members when time off was being exceeded as needed or any other issues as they occur
Enter daily routes, mileage, delay time, and port pay into system
Entering and maintaining vacation, personal, sick days, medical leave, DOT physicals, and License Renewals for each employee
Manage private issues with each employee on a high confidential level as needed.
01/2016 - 01/2016
Fleet Manager, Landair
Responsible for dispatching trucks in a way that maximizes revenue and minimizes cost
Managing and coordinating miles per truck, safety, driver retention, fuel management (MPG), and dead head drivers when the situation calls for
Coordinate all telephone and computer system needs using AS-400, Qual-Comm, Elogs, Word, Outlook, Excel, and various others
On-Call 24 hours to assist truck drivers with problems and/or directions
Assign loads to drivers and dispatch them according to the dates that they need to make the vessel at the ports
Work with Georgia Port Authority, South Carolina Port Authority, and Inland Port Greer sites to check for availability of vessels arriving at ports to ensure that the loads can go for dismissal
Dispatch drivers to South Carolina ports, Georgia ports, Kingsport Tennessee, and to Inland Port Greer
Dispatch drivers to pick up loads that are coming in from vessels to meet the requested time to customers
Discipline associated when time off was being exceeded as needed or any other issues as they occur
Enter daily routes, mileage, delay time, and port pay into mainframe system - AS400
Entering and maintaining vacation, personal, sick days, medical leave, and terminations for each employee
Manage private issues with each employee on a highly confidential level
Provide leadership for the drivers, including training and counseling on a as needed basis.
01/2008 - 01/2016
Operations Supervisor/Dispatcher Third Shift, Penske Logistics
On-Call 24 hours to assist truck drivers with problems and/or directions
Monitor loads coming in and out of the yard
Assign trucks to drivers
Assign loads to drivers and dispatch them according to the dates they must arrive at the ports
Work with Georgia Port Authority and South Carolina Port Authority to check for availability of vessels arriving at ports to ensure that the loads can go for dismissal
Dispatch drivers to South Carolina ports, Georgia ports, Kingsport Tennessee, areas through-out South Carolina and North Carolina delivering backhauls to various customers
Dispatch drivers to pick up loads that are coming in from vessels to make sure that they are delivered to customers in a timely manner
Editing logs and monitoring Xata Turnpike to ensure that drivers are logged into trucks before leaving the yard
Monitor drivers' service hours
Discipline employees when time off was being exceeded as needed or any other issues as they occur
Enter daily routes, mileage, and any delay time into payroll Excel spreadsheets and then compare to the mainframe system (LMS – Logistics Management System) which is a CICS mainframe program to make sure that all information is accurate before submitting payroll
Setting up, maintaining, and submitting payrolls for all drivers and hourly employees.
01/2004 - 01/2008
Real Estate Agent, Asset Realty, Inc.
Provide customer service to assist clients with the selling and/or purchasing of their homes to ensure that it was a positive and fulfilling experience
Work with mortgage personnel to ensure all documents were completed and on hand in a timely manner.
01/2001 - 01/2004
Customer Service /Doc. Retrieval Mortgage Dept., Infinity Information System, Chapin, SC
Work with various mortgage companies via email to collect necessary data
Import information into spreadsheets, disburse the work out to various departments to obtain information to enter database
Once information is entered into the system, import it back into spreadsheets and export it back to the customer using SQL and Access
Worked with abstractors in the field and Mortgage Officers to ensure that all documents were obtained from the courthouse and/or customers for a complete and accurate closing.
Reviewed loan applications and supporting documentation to ensure accuracy of data.
Prepared closing documents for review by underwriter or manager.
Researched and resolved discrepancies related to the loan application process.
01/1999 - 01/2001
Computer Programmer, University of South Carolina
Code, test and implement applications using Cobol, SQL, Access, CICS, and C++
Monitor and debug existing applications
Answer calls 24/7 as problems arise
Meet with users on an as-needed basis to adjust applications or create new ones to accommodate their needs.
01/1997 - 01/1999
Computer Programmer, Department of Corrections
Code, test and implement applications using Cobol, SQL, Access, CICS, and C++
Monitor and debug existing applications
Answer calls 24/7 as problems arise
Meet with users on an as-needed basis to adjust applications or create new ones to accommodate their needs.
01/1995 - 01/1997
Customer Services, Manpower Temporary Services / UPS
Data Entry
Check payment verification
Process payments and enter information into a database.
01/1993 - 01/1995
Operations Secretary / Material Handler, Whirpool Corporation
Perform secretarial duties, maintain Excel spreadsheets, and type documents as needed
Work with each individual supervisor of each department to manage and schedule the number of parts that is required and/or requested to meet customer needs from each individual press
Work with each individual supervisor of each department to manage and schedule the producing of the correct inventory for each specific color that is requested and/or required to meet customer needs.
01/1990 - 01/1993
Computer Programming Department, C&S Bank/ NationsBank/Bank of America
Write mainframe programs using Cobol language to fit customer needs
Answer calls from computer operators 24/7.
01/1988 - 01/1990
Telecommunications Department, C&S Bank/ NationsBank/Bank of America
Help Desk – monitor systems to ensure everything runs smoothly and assist customers with computer problems
Set up telephone and computer systems for new employees as well as existing employees that make department changes
Set up and add voice mail for each associate that requires it
Set up security passcodes and access cards for employees to have access to certain programs and/or departments throughout the building.
01/1987 - 01/1988
Research Department, C&S Bank/ NationsBank/Bank of America
Use of microfilm and microfiche to retrieve copies of checks written to complete customer's request.
01/1986 - 01/1987
Proof Operator, C&S Bank/ NationsBank/Bank of America
10-key keying and coding of checks
Education and Training
Midlands Technical College, Columbia, SC
Penske New Leader
Unconscious Bias
Positive Associate Relation
Real Estate School
Knowledge of Mortgage/Banking
#HRJ#0b984a3f-0a54-47c9-945b-3e51de2a6866#
Teresa Royson
803-***-**** • ********@*****.*** • Chapin, SC 29036
Contact this candidate