MICHAEL J. SOLER

**** **

th

St Zephyrhills, Fl 33542

813-***-****

ad2jur@r.postjobfree.com

OBJECTIVE

To obtain a position that will allow me to succeed to my potential and increase my base knowledge and skills. EXPERIENCE

Freelance Business Owner / Retail Agent – Zephyrhills, Florida March 2022- Current

Selling products on livestream platform via Whatnot App and Dripshop.live App Making all purchases for products for restock including negotiations and bargaining Business related finances

Social Media/Public Relations and advertising

Anthem – Riverview, Florida

Dec 2021 – March 2022

Cost Quality Coordinator

Answering client inquires

Coverage explanations

Inbound/Outbound calls for member cost reductions

Scheduling appointments/follow ups for members

Coordinating appointments/follow ups with medical facilities Spectrum- Riverview, Florida

July 2020 – Nov 2021

CSR

Answering client inquires

Coverage explanations

Billing & payment services

Claims assistance

Needs analysis

Troubleshoot

Progressive- Riverview, Florida

Aug2019- July 2020

Sales agent

Coverage presentations

Payments

Write book of business

licensed can sell auto and home policies (Property and Casualty) Looked at billing and solve billing questions in a timely manner Humana- Tampa, Florida

July 2016- Aug 2019

CSR III

Answering client inquires

Coverage explanations

Billing & payment services

Claims assistance

Needs analysis

Train new reps

Convergys- Tampa, Florida

September 2015 – July 2016

CSR for AT&T and H&R Block

Answered customer inquiries

Up sold applicable bundles/services

Provided IT support for the online database

Provided billing arrangements

Provided trouble shooting

Sykes- Lakeland, Florida

June 2015 – August 2015

CSR for AT&T

Answered phone inquires

Provided billing information

Upsold current plans and devices

First call resolution

Customer Retention

EDUCATION

Hillsborough Community College – Brandon, Florida

January 2009 – April 2010

Seeking AA Degree in Liberal Arts

JOB CORPS – Homestead, Florida

July 2007 – August 2008

Computer Repair Certificate & A+ Certificate

Brandon High School – Brandon, Florida

September 2005 – May 2007

Diploma

REFERENCES

Crystal Bostrom 602-***-****

April Elkin 352-***-****

Keira Hellwig 813-***-****

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