Team Lead Member Service

Renette Riggins

***** ******** **

Southfield MI 48033

Cell -313-***-****

Email: ****************@*****.***

SUMMARY OF QUALIFICATION:

Over 20 years of leadership and training in the bank, merchant services and credit union field. Qualifications include the ability to multi-task during high stress situations; proven record of success in assuming increased levels of responsibility. Experienced and forward-thinking team leader with exceptional analytical, organizational, and interpersonal skills. A proven track record of effective team building that results in the enhanced capabilities of direct reports.

Proven Skills:

●Excellent Written/ Verbal Communication

●Problem-Solving Skills

●Strong Listening Skills

●Time Management Abilities

●Flexible/ Adaptable

●Strong Analytical Capabilities

Employment History:

Team Lead II- Back Office

2017- Present

North American Bancard

Managing a team of 18 associates, who duties include researching deposit, transaction and pricing issues. Also responsible for all account modifications, cancellations, credit/debit processing, as well as agent payment and residual issues

Team Lead- Research Department

2009-2017

North American Bancard Troy, MI

●Responsible for the training and supervision of 15 associates

●Review calculate and approve all Credit and Debit requests for the company

●Research and resolve NACHA related issues.

●Adding and removing Split funding request.

●Communicate effectively with team members to assist in meeting departmental goals.

●Handle calls/emails in a timely manner.

●Communicate tech related issues to management.

●Attend and participate in all appropriate team meetings.

●Assist associates in maintaining quality monitoring standards.

●Collaborate with management to ensure departmental functions and goals are carried out.

Senior Member Service Representative II 2004-2008

Central Corporate Credit Union Southfield, MI

2004-2009

Responsible for the supervision of 12 Member service/accounting representatives Handled the daily business transactions of 556 credit unions. Also worked in Member Accounting on as needed basis

Member Service Rep. 1999-2004

Central Corporate Credit Union Southfield, MI

Responsible for the supervision of 6 Member service Representatives. Provided 100% service to all of the credit unions with regards to cash and money market transfers, share draft processing, corporate and share draft returns, photocopy requests, loan payments, automated settlements, incoming/outgoing domestic as well as foreign wires, home baking implementation for individual members.

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