AIGBUZA PATRICK

I.T SUPPORT SPECIALIST

Olomu Street, Yaba,

Mainland, Lagos, Nigeria.

PROFILE SUMMARY

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I am a Performance driven and Skilled IT Technical Support Professional who has successfully assisted end-users with diverse computer system functions such as Computer Software/Hardware Installation and Upgrade, Troubleshooting, Configuration, Network Maintenance, Mobile App Support and Peripheral Equipment problems.

I have provided constant and reliable Back-end support to customer’s transaction difficulties Familiar with security standards and usability optimization.

As a Cloud Support Engineer, I support Microsoft Azure cloud Technology, Microsoft 365 and has provided support to organizations in over ten countries inclusive of the United States of America, United Kingdom, United Arab Emirate, Canada, Germany, India, Netherland, mentioning a few. I am also skilled in Office 365, Exchange online with proven track records.

SOFT AND HARD SKILLS

Effective communication and Interpersonal skills.

Goal oriented and Familiar with meeting deadlines.

Analytical and troubleshooting skills.

Installation and Configuration of various operating systems.

Cctv Installation and Configuration.

Hardware and software Troubleshooting.

Computer Hardware/Software maintenance.

Computer network.

Software and Hardware Installation, Maintenance and Configuration.

Wireless modems/Routers and IP setup.

Cloud services functionality and information management.

Azure Identity.

Server administrator.

Access point.

Active directory.

Print server.

Email server.

Security and compliance.

Microsoft 365.

Exchange Online.

PROFESSIONAL EXPERIENCE

SIMS NIGERIA LIMITED— Lagos Nigeria Feb 2023 - Present

IT OFFICER

Managed and maintained the organization's network infrastructure, ensuring optimal performance and security across branches in Nigeria.

Diagnosed and resolved hardware and software issues, reducing downtime, and improving productivity across branches in Nigeria.

Implemented robust cybersecurity measures, including firewall configurations and regular security audits.

Conducted regular system updates and maintenance to optimize performance and minimize downtime.

Troubleshoot printer and scanner issue across branches in Lagos state.

Administered user accounts and permissions, ensuring data integrity and access control across branches in Lagos state.

Oversee the procurement and inventory management of IT equipment and software licenses across branches in Nigeria.

Collaborated with various departments to provide technical support and IT training to staff.

Conducted regular system backups and disaster recovery planning to safeguard critical data across branches in Nigeria.

Developed and maintained technical documentation for IT processes and procedures.

Resolve Orion ERP account lockouts across branches in Nigeria.

Submission of invoices on Orion ERP across branches in Nigeria.

TEK EXPERTS—Lagos Nigeria June 2021- Feb 2023

Level 2 Technical Support Engineer Microsoft 365/Exchange online

Design and implement Microsoft 365 Services for an Enterprise solution.

Plan migration of users and data.

Configure and review reports, including BI, OMS, and Microsoft 365 reporting.

Manage domains and configure additional domains.

Manage Microsoft 365 subscription and tenant health.

Manage User Identity and Roles.

Plan Identity synchronization by using Azure AD Connect.

Plan security and compliance roles for Microsoft 365.

Perform bulk user management.

Manage Azure Identities and plan Azure AD Identities.

Manage Access and Authentication.

Manage authentication and Design authentication method.

Implement Multi-Factor Authentication (MFA).

Configure MFA for apps or users and report MFA utilization.

Implement Mobile Device Management (MDM).

Implement Microsoft 365 security and threat management.

Manage Microsoft 365 governance and compliance.

Implement Azure information Protection (AIP).

Troubleshooting Mail flow issues.

Troubleshooting hybrid migration issues.

Troubleshooting free/busy issues.

Troubleshooting outlook related issues.

Troubleshooting AD Sync issues.

Administration and maintenance of O365 email service, ADFS, and AD-Connect.

Active directory maintenance & management, clean-up.

Administration and maintenance of Exchange 2013 and 2016.

Reporting step-by-step processes, technical solutions, and ticket updates to customers and internal quality analyst using clear and concise English.

FIRST CITY MONUMENT BANK Lagos Nigeria. Feb 2019 - June 2021

IT Support/Client Access Officer

Overseeing daily installation and configuration of computer hardware, software, and networks.

Regular monitoring and maintenance of computer systems and networks.

Performing installation and upgrades of all obsolete hardware, software, and applications.

Preparing daily batch summary sheet from reports generated during transactions posting.

Reconciling accounts using various approved methods.

Preparing monthly reports which include payments, account reconciliations and financial statements.

Regular tracking and maintenance of all inventory assets.

Performing initial client assessment and analysis before commencing research process.

Resolving customer issues regarding account discrepancies.

Strengthening financial operations by conducting bank reconciliations and financial reporting

Processing all accounts payable and receivable transactions daily.

Constantly provided reliable back-end support to customers.

Walking users through step-by-step troubleshooting processes.

NEXTWORKS LTD – Lagos Nigeria. Jul 2017 - Jun 2018

IT Support Technician

Assisted in monitoring and maintaining computer systems and networks.

Constantly provided computer technical support for diverse clients.

Installed and configured computer hardware, software, and networks.

Performed upgrades and installations of software.

Assisted clients with virus and malware removal and anti-virus program installation.

Oversaw the setting up of accounts for new users.

Recommended computer products and applications that improve productivity.

Troubleshot and diagnosed all problems that pose challenge to computer system proper functionality.

Repaired and replaced peripheral devices as necessary.

Remotely performed troubleshooting processes when required.

Sensitized users on the step-by-step process for troubleshooting.

LIGHTBEARERS COLLEGE – Lagos Nigeria. Aug 2016 - Jul 2017

IT Technician/Instructor

Ensured that all malfunctioning devices are either repaired or replaced.

Monitored and maintained all computer systems and network.

Provided technical Support for the school’s computer installations and troubleshooting.

Configured all computer hardware, software, and network server.

Carried out periodic upgrades of all hardware and software.

Installed anti-virus and anti-malware programs on all units of the school computer system.

Recommended computer products and applications to improve productivity.

Walked users through step-by-step troubleshooting processes.

Taught Data processing and Computer Science to both Junior and senior students

EDUCATION / PROFESSIONAL DEVELOPMENT

BSc. Computer Science

2016

Ambrose Alli University, Ekpoma, Edo State, Nigeria

CNSS (Certified Network Security Specialist)

2020

International Cybersecurity Institute

Technical Support Fundamentals 2020

Google, Coursera “specialization

Computer Networking (Local Area Network LAN) 2020

Alison “specialization

REFEREES

References available on request

Contact this candidate