GARRICK P. LUTAO

*** ****** *****, *******, ** **786

Phone: 808-***-****

Email: ad2jq3@r.postjobfree.com

Professional Summary

Seasoned Leader with more than 20 years of experience in fast paced high volume retail. Proven track record of excellent customer service and operations skills. Through achieving exceptional results in all organization and operations by building successful teams that execute organizational processes to its highest levels.

Skills

Administration and Management

Time Management

Customer and Personal Service

Management of Personnel Resources

Complex Problem Solving

Operations Analysis

Judgment and Decision Making

Operation and Control

Work Experience

Kakaako Kasuals Honolulu, HI

December 2021 July 2022

Store Manager.

●Supervise train and assist employees in customer service, store maintenance and product promotions.

●Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.

●Seek ways to better promote the store, the product line and service within the store.

●Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.

●Implement cross-training of employees and Assistant Managers to maintain productivity at all times.

●Manage all controllable costs with a view to maintaining profitability.

●Ensure the store remains clean and presentable at all times.

●Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

●Create a good, safe customer centric team environment

Spectrum Hawaii Honolulu, HI

March 2021 December 2021

Direct Inbound Sales Representative

●Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.

●Facilitate sales of all services according to company and client requirement

●Assist customers with all knowledge on products and services and perform required repairs and prepare bills for same.

●Administer all customer complaints and ensure timely resolution within required guidelines.

●Supervise all unresolved compliant for sales.

●Manage and process and correspondence with customers.

●Schedule all customer appointments according to procedures and documents all customer transactions and prepare required paperwork.

●Ensure optimal level of client satisfaction at all times and process all orders on phone.

Ben Franklin Honolulu, HI

June 2020 – March 2021

Assistant Store Manager

●Assist the store manager in all areas of daily business operations, Human Resources, customer service and merchandising

●Coordinating, monitoring and reporting on daily operations

●Recruiting, training and supervising employees

●Managing employee schedules, conducting performance reviews and enforcing disciplinary actions

●Monitoring and maintaining suitable store inventory levels

●Assisting with the development of new sales and recruitment strategies.

●Ensuring the store environment complies with health and safety.

Premier Restoration Hawaii Honolulu, HI

March 2019 – February 2020

Project Coordinator

●Conduit and coordinate the claim as they are channeled in.

●Conveying information to all concerned parties including, but not limited to: Company Officers, Managers, other Team Members, Subcontractors, Insurance Adjusters, and Clients.

●Coordination of all aspects of the job. Helping all divisions and division functions by understanding the type of loss

●Dispatching EMS Crews, arranging testing as appropriate, assisting with and scheduling each trade based on Division estimates, and communicating with client all pertinent detail of the job.

●Create and maintain all information that corresponds to the project in PB all company operating system.

●Synthesize complex or diverse information; Collects and researches data; Using intuition and experience to complement data to designs and maintain work flow throughout the different trade divisions.

●Identify and resolves problems in a timely manner; by gathering and analyzing information skillfully. Developing alternative solutions to work with the team to execute plans to completion.

●Focuses on solving conflict even when dealing with people in and elevated emotional state.

●Creating and Maintaining all Project from beginning to closing.

●Invoice and invoice management through changes from changing scopes of work affecting the Finalized estimate.

5.11 Tactical Honolulu, HI

April 2017 - December 2018

Store Business Manager

FINANCIAL ACCOUNTABILITY

●Accurate recording of sales figures and performs cash operational functions such as cash management to include all bank deposits and cash handling procedures and daily cash reconciliation

●Establishes, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit

●Labor and payroll management including tracking and calculating monthly sales incentive rewards

●Manages merchandise processing, replenishment and recovery of sales floor according to 5.11 merchandising standards including inventory allocation and product levels

●Executes reductions, price changes, clearance and transfers

●Manages store controllable budget and expenses, ensures bills are paid in a timely manner, ordering office and store supplies, invoice reconciliation and charitable contributions

●Manage store events to ensure they are within budget, meets the event criteria and work with marketing, merchandising and sales teams in executing the event

DELIVER OVERALL BRAND EXPERIENCE

Directs and models 5.11’s Ethos, Values, Mission and Service standards providing an elevated customer experience by being present and engaging on the floor during business hours

Works closely with 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities and develop long-term strategies

Attracts, recruits, hires and trains high-caliber leadership team members and service specialists

Ensures all team members are working together to create a positive environment and resolves issues

Assesses team’s performance and provides feedback using both informal and formal methods

Ensures housekeeping duties are completed to maintain a neat, clean and professional store environment

Ensures team is trained in the appropriate fitting techniques and accurately executing fittings, as well as ensures all alterations and embellishments are executed according to department specs

Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags

Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety

Manages and protects the assets of the store through implementation and close monitoring of loss prevention practices, and tracking against sales and inventory results

Develops and guides efforts to establish relationships with local public safety organizations

Directs Uniform Services department to meet service level commitments

The Walking Company Honolulu, HI

January 2016 - April 2017

Store Business Manager

●Completes store operational requirements by scheduling and assigning employees; following up on work results.

●Maintains store staff by recruiting, selecting, orienting, and training employees.

●Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

●Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

●Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

●Ensures availability of merchandise and services by approving contracts; maintaining inventories.

●Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

●Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

●Secures merchandise by implementing security systems and measures.

●Protects employees and customers by providing a safe and clean store environment.

●Maintains the stability and reputation of the store by complying with legal requirements.

●Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

●Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

●Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

UGG Australia Honolulu, HI

September 2009 - June 2015

Assistant Store Manager

●Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

●Direct and supervise employees engaged in sales, inventory, reconciling cash receipts, or in performing services for customers.

●Inventory stock and reorder when inventory drops to a specified level.

●Establish credit policies and operating procedures.

●Assign employees to specific duties.

●Maintain records of purchases, sales, and requisitions.

●Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

●Plan and prepare work schedules and keep records of employees' work schedules and time cards.

●Establish and implement policies, goals, objectives, and procedures for their department.

●Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Regenesis Hawaii Honolulu, HI

November 2001 – February 2002

Medical Assistant/Office Assistant Manager

●Process and manage patients claims

●Post insurance payments and make necessary adjustments based on insurance policy

●Meet daily posting goals

●Communicate any discrepancies with superiors.

HPH (Norell Employment Agency) Honolulu, HI

October 1999 – June 2001

Patient Account Representative

●Process and manage patients claims

●Post insurance payments and make necessary adjustments based on insurance policy

●Meet daily posting goals

●Communicate any discrepancies with superiors.

Banana Republic Honolulu, HI

October 2007 – January 2009

Stock Manager

●Establish and implement policies, goals, objectives, and procedures for their department.

●Enforce safety, health, and security rules. Assign employees to specific duties.

●Keep records of purchases, sales, and requisitions.

●Inventory stock and reorder when inventory drops to a specified level. Direct and supervise employees engaged in sales, inventory, reconciling cash receipts, or in performing services for customers.

Banana Republic Honolulu, HI

April 2001- September 2007

Men’s Merchandising Manager

●Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, and supplies.

●Interview and hire staff, and oversee staff training.

●Maintain records of goods ordered and received.

●Analyze market and respond to trends and inventory levels to merchandise sales floor to increase profitability.

●Prepare reports regarding market conditions and merchandise costs. Arrange for disposal of surplus materials.

Banana Republic Honolulu, HI

June 1999 – April 2001

Stock Manager/Merchandise Handling Expert

●Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, and supplies.

●Interview and hire staff, and oversee staff training.

●Maintain records of goods ordered and received.

●Analyze market and respond to trends and inventory levels to merchandise sales floor to increase profitability.

●Prepare reports regarding market conditions and merchandise costs. Arrange for disposal of surplus materials.

●Execute and refined merchandise handling procedures and help all stores in district execute and maintain merchandise handling processes to company standards

Education

Heald College Honolulu, HI

Associate of Applied Science - Medical Assisting

May 1999

Kauai High School – Lihue, HI

Diploma

June 1994

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