La Marr Donaldson

425-***-**** ad2joi@r.postjobfree.com Lakewood, WA

CAREER OBJECTIVE

Over the last three years and five months of attending Colorado Technical University and completing the necessary courses for my Bachelor of Science in Computer Science-Cybersecurity Engineering degree, I have become familiar with the fundamentals of networking, computer security, problem solving in computer science, principle of programming languages, Python, Java, SQL, C++, and many other disciplines related to cybersecurity engineering. SKILLS

Call Center Processes Correcting Discrepancies Training Junior Team Members Pressure Checking EXPERIENCE

HOSPITAL BILLING & CUSTOMER SERVICE

Swedish Hospital, July 2015-Present

In the process of taking inbound calls from patient's, insurance representative's, and attorney's, I average over 90% quality rating on a consistent basis meeting the needs of our company's clients

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• As part of our first call resolution process, I have received several perfect 10's on customer surveys Through dedication, hard work, and discipline, I am considered one of the top senior representatives in our department

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As part of my responsibilities, I am able to properly process probate claims and file creditor's claims on behalf of the company for deceased patient's

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In addition, I have extensive knowledge on how to appropriately read and extract relevant information from the contract language of insurance benefits and correct insurance claims to be consistent with diagnosis codes.

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CUSTOMER SERVICE REPRESENTATIVE

Group Health Cooperative(Now Kaiser), August 2011-May 2014

• Provide education to patients and doctors about health plan benefits as specified in the applicable contracts

• Diplomatically resolve inquiries and complaints from patients and doctors in a timely manner. EDUCATION

BACHELOR OF SCIENCE IN COMPUTER SCIENCE - CYBERSECURITY Colorado Technical University, October 2023

COMMUNITY ORGANIZATIONS

Most Worshipful Prince Hall Grand Lodge, F & AM Washington & Jurisdiction