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ANTHONY PAULO ANCIT

Contact Number:289-***-**** Email: ad2jn6@r.postjobfree.com

Valley Way, Niagara Falls

Professional Summary

A high performing hospitality professional with 6 years of experience managing and performing hospitality operations across multiple hospitality, retail, and food and beverage industries. Confident in ability to coordinate complex communication to various departments. Comfortable managing front-line customer relationships. Committed to continuous improvement and success. KEY SKILLS

Customer relations

skills/Interpersonal Skills

Confident, articulate, and

professional speaking abilities

(and experience)

Working knowledge with

various PMS (Lightspeed,

FSPMS, Marsha, and Opera)

Critical thinking skills

Complaint Resolution

High level of Professionalism

Working under pressure

Computer proficiency

Problem solving abilities

Attention to detail

EXPERIENCES

Night Cashier Supervisor – On Training April 2023 Shoppers Drug Mart – Lundy’s Lane, Niagara Falls

- Manages store operations by monitoring inventory, organizing staff work schedules, and providing store performance reports

- Accurately accounts for cash and coupon, lottery, and PC Optimum

- supervises employees to ensure correct work procedures are followed

- Ensures proper documentation completed with respect to customer’s receipt and return of goods

- Perform other duties as required such as cash closing at the end of day and generating cash deposits, merchandises and maintains designated areas (i.e., facing, signing, labeling, etc)

Night Audit Manager - May 2022 to May 2023

Marriott On The Falls - 6755 Fallsview Blvd., Niagara Falls

- Verify that all revenue and expenses were claimed, preparing reports for the next day's work, including Reconciling accounts at a high level of detail.

- Generate operational and managerial reports.

- Ensure that guest service standards are adhered to and that all operational considerations are handled in an expedient and professional manner.

- Responsible for the effective management of the Night Audit Team

- Lead the team during fire alarms making sure hotel protocol is being followed.

Night Audit/ Front Desk Agent – February 2022 to May 2022 Radisson Hotel & Suites Fallsview - 6733 Fallsview Blvd, Niagara Falls

- Check-in and check-out guests

- Make a walk-in reservation if necessary

2

- Responsible for auditing daily posting making sure right account and charges are corrected before running the audit

Night Audit Supervisor – August 2018 to February 2022 Four Points by Sheraton Niagara Falls – 6455 Fallsview Blvd., Niagara Falls

- Assist in Night Audit Manager for the effective management of the Night Audit Team

- Lead Night Audit agents in doing front checklist, making sure everything needed to run audit is done prior to changing the day.

- Handle guest complaints and making sure it does not escalate more and report it to the Night Audit manager

- Be the Night Duty Manager in the absence of the Night Audit Manager

Front Desk Agent – July 2021 to December 2021

Days Inn by Wyndham Fallsview - 6519 Stanley Ave, Niagara Falls

- Check-in and check-out guests

- Do a walk-in reservation if necessary

- Make sure front office is clean all the time

- Answer Phone calls in professional manner

- Handles cash and make sure to balance the shift cash out daily

Retail Associate – Part-time January 2021 to May 2021 Great Canadian Giftshop – Clifton hill, Niagara falls

- Greet customers upon entering the store and offer assistance

- Handles cash for cashing out customer items

- Arrange store items and make sure It is presentable

Supervisor/Baker- August 2016 to March 2019

Tim Hortons Store Number 5233 Stanley Avenue, Niagara Falls

- Ensure all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) by working alongside team members on the floor at all times and give constructive feedbacks. Comply with and enforces all Tim Hortons Operational, Always Fresh and Food Safety standards.

- Delegate tasks to restaurant staff and supervise their performance.

- Track daily costs and revenues

EDUCATIONAL BACKGROUND

Niagara College Canada – Hospitality and Tourism Management Graduated with Honors

Niagara College Canada – International Business Management Graduated with Honors

University of San Carlos – Bachelor of Science in Psychology Graduated

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