Patrice Carter

Horn Lake, MS *****

ad2jn4@r.postjobfree.com

+1-901-***-****

Self-motivator with high energy, and strong planning skills. The ability to coordinate the efforts of many to meet

organizational goals. Productive and efficient work habit without supervision. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Problem Resolution Specialist

Amazon

April 2020 to Present

• I am responsible for finding and correcting issues and problems associated with customer returns.

• I process items ensuring that they are sent to their correct destination.

• I am responsible for training associates and new hires. Recruiter/Administrative Assistant

Adecco - Memphis, TN

April 2018 to April 2020

• Recruiting and interviewing qualified candidates.

• Review and analyze resumes using our in-house

Bullhorn and Custom Match software programs.

• Scour and source job search websites for

potential recruits and contact those candidates

personally.

• Meet KPI standards of 100 calls, 20 interviews

and 30 screenings.

• Answer incoming and outgoing call inquiries.

• Schedule orientation, interviews, and walk ins.

• Update tracker with current appointments daily.

• Candidate sourcing and screening and recruiting.

• Perform general data entry on Excel

spreadsheets.

Manager

LYFE Kitchen - Memphis, TN

March 2017 to April 2018

• I was responsible for monitoring and controlling inventory, food, and labor costs.

• I trained staff in exceeding expectations.

• I scheduled all associates, as well as approved payroll. Manager

Guesthouse at Graceland - Memphis, TN

September 2016 to March 2017

• A key member in opening a four diamond hotel resort.

• Scheduled staff for five F&B outlets and events.

• Trained associates in service, service recovery, and operations. Food and Beverage Manager

Southland Park Gaming and Racing

December 2011 to September 2016

• Responsible for swing shift operations of all food and beverage operations with a primary focus on the beverage department.

• Guest Path certified trainer.

• Lead the beverage department for 4 months during the transition of management.

• Assisted with the opening of the new "Lounge" Bar.

• Responsibilities included hiring, training and setup of the bar.

• Improved guest satisfaction in the beverage department through training and build guest service culture.

• On boarded and trained new supervisors.

• Assisted in on boarding and training of new manager. Office Manager

Algebra Tutoring & More - Horn Lake, MS

February 2008 to December 2011

• Maintained customer base, website, and accounts.

• Successfully grew and retained the market each year.

• Improved Customer satisfaction.

• Successful increased responses from promotions.

• Processed billing and orders

• Processed payments

• Responsible for outgoing communications

• Processed mail

• Hired and mentored employees

• Managed team responsibilities

• Managed office

Executive Casino Host

Isle of Capri Casino - Lula, MS

August 2001 to February 2008

• Responsible for developing and managing the budget for slot play and Executive Casino Host promotions.

• Communication between guests and staff departments to ensure customer satisfaction.

• Developed strategies for improve guest loyalty and increasing casino trips.

• Achieved coded/rated growth in assigned account responsibility.

• Designed an introductory call script that is now standard for the marketing department.

• Received awards for managerial excellence, team work, and great customer service. Education

High school diploma in Psychology

Northwest Community College - Senatobia, MS

August 2000 to May 2002

High school in General Studies

PORTAGE HIGH SCHOOL - Portage, IN

September 1994 to June 1998

Skills

• SATISFACTION (10+ years)

• MARKETING (10+ years)

• CUSTOMER SERVICE (6 years)

• INTERVIEWING (10+ years)

• TRAINING (10+ years)

• Call Center (3 years)

• CSR (7 years)

• Administrative Assistant (5 years)

• Payroll (8 years)

• Outlook (6 years)

• Receptionist (2 years)

• Microsoft Excel (8 years)

• Word (10+ years)

• MS Office

• Microsoft Office

• Data Entry

• Excel

• Filing

• Scheduling

• Microsoft Word

• Front Desk

• Microsoft Outlook

• Administrative Experience

• HR Sourcing

• Restaurant Management

• Labor Cost Analysis

• Restaurant Management

• Recruiting

• Warehouse experience

• Shipping & receiving

• Medical office experience

• Search engines

• Conflict management

• Contracts

• Microsoft Access

• Team Management

• Employee Orientation

• Presentation Skills

Certifications and Licenses

Driver's License

Additional Information

Skills

I have extensive experience in managing, customer service, interviewing, training, managing, and marketing. I have a track record of ensuring premium guest satisfaction and increasing revenue.

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