OJO MODUPE MARIA

Address : ** ******** ****** ***** ****.

Mobile # : +234**********

Email add : ad2jn1@r.postjobfree.com

OBJECTIVE:

Seeking a challenging position that will benefit from my customer service experience, my strong communication, organizational and positive interaction skills where my experience over the years can improve the company’s customer satisfaction.

PERSONAL INFORMATION:

DATE OF BIRTH : 10/10/1991

GENDER : Female

NATIONALITY : Nigerian

RELIGION : Christian

MARITAL STATUS : Single

LANGUGES NOW : ENGLISH (WRITEING – SPEAKING)

KEY SKILLS:

Excellent customer service and customer handling experience

Showing initiative, problem solving and decision making skills.

Ability to work under pressure.

Demonstrated ability to greet patrons, present menus, make suggestions and reply questions

Ability to work in a team

Excellent communication and interpersonal skills, ability to lead people

WORK EXPERIENCE

POSITION : SECURITY ADMINISTRATIVE BEACH ROTANA HOTEL,

COMPANY : GROUP4 INTERNATIONAL SECURITY COMPANY ABUDAHBI

YEAR : 2014- 2019

Duties and Responsibilities:

Responsible for security and safety of hotel guest and colleagues.

Be involved in investigating incident / accident and report them by completing detailed incident / accident report on computer.

Answer telephone calls to take messages, answer questions, and provide information during non-business hours,Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable

Keeping proper records of hotel keys.

Behave in ethical and professional manner at all times, taking an open and honest approach to all responsibilities.

Provide a prompt and friendly customer service to ensure total satisfaction.

Attend meetings and team briefings reporting to work on time and handing over the shift at the right time.

Carry out any other duties required by the company.

WORK EXPERIENCE

POSITION : SALES EXECUTIVE

COMPANY : SHOP WRITE INTERNATIONAL MALL, LAGOS - NIGERIA.

YEAR : 2008 - 2011

Duties and Responsibilities:

Greet guests and accompany them to the conference room.

Present menus and take orders.

Keeping records of incoming guests.

Ensuring tidiness and hygiene within the premises.

Provide a prompt and friendly customer service to ensure total satisfaction.

Check regularly with guests to make sure that they are attended to accordingly.

Reporting to work on time and handing over the shift at the right time.

Responding promptly to customer enquiries in person or via telephone, letter, and e-mail always in a professional & efficient manner.

Processing orders, forms, applications and requests for information

Dealing efficiently with questions and queries from customers

Keeping up to date with all the company's products, services and procedures.

Directing requests and unresolved issues to other colleagues.

Promoting the company’s products and services to customers

EDUCATIONAL BACKGROUND

2007: SSCE: EJIDE MEMORIAL COLLEGE MAGODO GRA, LAGOS STATE.

COMPUTER MANAGEMENT 2012-2013)

2012 - 2014: DIPLOMA IN BANKING AND FINANCE, LAGOS STATE, POLLYTECHNIC

HOBBIES:

Traveling, Singing, Dancing, Cooking

REFERENCE: Available upon request Mrs. Oluwafunke D. Akinfela:

Mobile: +971-***-****** (ad2jn1@r.postjobfree.com)

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