PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

JENNIFER

JOHNSON

J

Spokane, WA 509-***-****, ad2jmw@r.postjobfree.com Willing to take on any task to support team and help business succeed.. I have a strong work ethic with emphasis on accuracy. I've implemented policy changes, conducted training and exceeded goal expectations while carrying the workload of 3 positions during staff shortages.. I am very goal driven while keeping the big picture in view..

Plan management Account investigation Critical thinking Task prioritization Multitasking Time management

Patient Account Coordinator November 1996 - Current Lincare Spokane, WA

Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.

Recaptured funds from delinquent accounts, consistently exceeding quotas. Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims.

Resolved insurance claims through proactive communication and collaboration with company representatives.

Offered to assist with additional tasks to keep projects on-task and meet tight deadlines. Associate Customer Service Representative March 1995 - September 1997 Rolotape Spokane, WA

Documented, researched, and resolved customer service issues. Delivered fast and friendly service regarding questions and service complaints. Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales. Whitworth College, Spokane, WA

J