Customer Service Representative
Resume:
Lisa Fraser
South Cummingsburg,
Georgetown,
Guyana
************@*****.***
8th January,2024
The Human Resources Manager
JSL International
Georgetown
Guyana
Dear sir/madam,
I am writing in application to obtain an Intern Crew Coordinator position with your Company. I have experience in Customer Service as I held the position as a Customer Service Agent with Copa Airlines/ New Timehri Handling Services Inc and Receptionist at Dr Balwant Singh’s Hopital.
Having previous work experience as Aeronautical Information Management Officer Trainee at GCAA and Clerk/Teller at The Guyana Bank for Trade and Industry I am confident that my analyzing, communicating and teamwork skills that I have achieved through my years of service will make me a strong member of your team.
My customer service skills gained throughout my service as a Flight Operations Officer have intrigued me to value the need of satisfying customers, providing them with an efficient, safe and reliable air transport service. I also have the ability to manage time wisely and multi-task as having responsibilities and duties as a Customer Service Agent requires such performance. I would therefore bring this positive attitude and hospitality towards the position granted.
I look forward to the opportunity to discuss how I can contribute and become an integral part of your company. Thank you for your time and consideration.
Sincerely,
Lisa Fraser
Curriculum Vitae
Lisa Marie Fraser
Personal data
Age: 29 yrs
Address: 308 East and Quamina Streets, South Cummingsburg
Georgetown, Guyana
E-mail: ************@*****.***
Telephone: 592-***-**** (Home)
612-4841 (Mobile)
Career Goals
To meet management expectations for performance within my department, gaining further knowledge and experience in this area as to promote productivity and efficiency.
Work experience
2012/06/01- 2016/12/28 - Junior clerk/Teller @Guyana Bank for Trade and Industry
§Data entry and filing- ensuring that the customers’ information is processed and maintained appropriately within the system and ensuring records are kept in a specific order as so it can be easily retrievable.
§Customer service- to greet and guide customers in a professional manner also ensuring that they feel at ease and appreciated by their banking facility, bettering customer satisfaction by providing accurate and appropriate information to inquiries.
§ Cash handling-responsible for conducting business with customers through transactions such as deposits, withdrawals,cashing of cheques etc.
2018/04/16 to 2019/04/08:
Internal Auditor @Wings Aviation Limited
§ Reviewing of Petty Cash
§ Reviewing of Bank Reconciliation
§ Preparing of audit reports for management
Internal Auditor @Fly Jamaica Airways (within same company of Wings Aviation Limited)
§ Printing and filing of daily reports
§ Baggage audits
§ Comparing manual receipts to sales reports
§ Comparing web tickets to manual travel Agent invoices
§ Preparing of audit reports for management
2019/04/09 to 2019/09/17:
Reservations Clerk/Receptionist @Wings Aviation Limited
§ Answering of incoming and outgoing calls
§ Checking and responding to emails
§ Receiving and distributing of mails
§ Preparation of monthly time sheets for staff
§ Customer service- to greet and guide customers
2019/09/18 to 2020/01/31:
Flight Operations Officer @Wings Aviation Limited
§ Control the day to day running of flights
§ Checking and responding to emails/calls regarding flights
§ Responsible for flight following, radio operations and safety of flight
§ Plan the loading of aircraft along with weight and balance calculations
§ Planning and visually inspect the loading and offloading of cargo
§ Customer service- to greet and guide passengers
2020/02/03 to 2021/03/18:
Guyana Civil Aviation Authority (GCAA)
§ Aeronautical Information Management Officer Training Course / AIMO trainee
§ Receive, collate, assemble, format and disseminate Aeronautical Information
§ Prepare and exchange NOTAMs
§ Handle Flight Planning
§ Handle Pre-Flight Information Services and collection of revenue
§ Sorting and Entering of Flight Statistics for tabulation of Revenue for GCAA
2021/06/01 to 2022/12/03:
New Timehri Handling Services Inc
§ Customer Service Agent
§ Check-in and boarding of passengers for Copa Airlines
§ Preparing of incoming and outgoing documents such as passenger and cargo manifests
§ Preparing of Baggage Reports
2023/08/16 to 2024/01/04:
Dr Balwant Singh's Hospital - CSR/Receptionist
Education/Qualifications/Training:
2020 Aeronautical Information Management Training Course –
Provided by Civil Aviation Training School (GCAA)
2019 Wings Aviation Hanger – Certificate of Training, completed GCAA
Approved Training – Flight Operations Officer
2013 Certificate of Attendance- Anti- Money Laundering, Countering the Financing
Of Terrorism and Proliferation Financing Training
2011-2012 Institute of Private Enterprise Development (IPED), ICM Business
Management and Administration Diploma.
2006-2011 Marian Academy, Caribbean Examination Council Secondary Examinations
Grades
§ English A I
§ English B I
§ Information Technology II
§ Mathematics III
§ Office Administration I
§ Principles of Business II
§ Geography III
§ Spanish III
§ Biology II
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