Customer Service Call Center
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Diy edcmiceluessTelnaT Merona)
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PENNY
BARNES
®_ barnespenny254@gmail. com
Q = Martinsville, VA 24112
SKILLS
Retail Sales Customer Service
Credit Card Payment Processing
Stocking and Replenishing
Active Listening
Account Management
Call Center Operations
Professional Telephone Demeanor
Order Processing
Typing Proficiency
Quality Control
Computer Proficiency
Money Handling Abilities
Refund Processing
Problem-Solving Ability
Customer Service
Critical Thinking
EDUCATION
Martinsville High School
Martinsville, IN - 06/1989
High Schoo! Diploma
PREVIEW
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PROFESSIONAL SUMMARY
Dedicated Customer Service professional with knowledge of service
delivery and proven multitasking abilities. Committed to maintaining
professional relationships to increase profitability and drive business
results.
WORK HISTORY
Duke Energy - Remote Customer Service Rep
Remote + 08/2020 - Current
Enhanced customer satisfaction by promptly addressing concerns and
providing accurate information.
Streamlined call center processes for improved efficiency and reduced
wait times.
Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business
Assisted customers in navigating company website and placing online
orders, improving overall user experience
Setup payment arrangements.
Old Country Store - Customer Service Cashier
Martinsville, VA + 01/2015 - 01/2019
Enhanced customer satisfaction by efficiently handing transactions
and addressing inquiries.
Streamlined the checkout process for faster service and improved
customer experience
Maintained a clean and organized workspace, promoting a welcoming
environment for customers.
Assisted in training new employees, ensuring they were knowledgeable
about company policies and procedures
Results Companies - Customer Service Representative
01/2001 - 01/2015
Enhanced customer satisfaction by promptly addressing concerns and
providing accurate information.
Streamlined call center processes for improved efficiency and reduced
wait times.
Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business
Assisted customers in navigating company website and placing online
arders imnravina averall user exnerience:
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