Mariah Rivas

ad2jm7@r.postjobfree.com

725-***-****

Summary

Enthusiastic woman eager to contribute to team success through hard work, attention to detail and excellent people skills. Motivated to learn, grow and excel in the workplace. Experience

April 2023- November 2023

Golden Nugget- Table Games Dealer

● Analytical skills (my ability to think critically about problems and analyze information).

● Interpersonal skills make it fun to engage and interact with people in a positive way.

● Ability to manage accurate cash transactions during high volume shifts.

● Proficiently managed chip counts/ buy-ins.

● Effectively handle customer disputes.

● Interaction with casino guests even if they are not playing.

● Followed department protocol and procedures.

November 2019 - 2022

Lindbergh- Assistant Manager/ Café Worker

● Develop strategies for better workplace efficiency and goals.

● Support ongoing and development of team members.

● Collected customer feedback and made process changes to exceed customer satisfaction goals.

● Boosted sales revenue by skillfully promoting diverse service options.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Helped a large volume of customers everyday with a positive attitude and focus on customer satisfaction.

● Maintained a clean personal appearance, modeled store apparel when working in clothing department settings and wore uniforms per company policy.

● Wiped, sanitized, and maintained floors, facility and equipment to adhere to company standards.

● Exceeded customer expectations by providing a welcoming environment and prompt friendly service to people of diverse backgrounds.

● Maintained regular and consistent attendance and punctuality.

● Trained new employees in one-on-one and in groups scenarios with positive reinforcement, and encouraging coaching.

● Produced food and drink products adhering to company procedures. 2

● Protected business, team members, and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.

● Oversaw balancing of cash registers, reconciled transactions and deposited establishment’s earnings to the bank.

● Created a wide variety of hot and cold drinks in average shifts with consistent positive customer satisfaction scores.

● Cleaned counters, machines, utensils, and seating areas daily.

● Made and served brand-specific cafe beverages per day with speed, quality, and consistency. February 2019- October 2019

Sullivan’s- Bartender

● Verified identification and age requirements of customers.

● Set up bar for operation, obtained cash balance,kept presentable and stocked service bar.

● Kept alcoholic beverages well-stocked and organized to meet expected demands.

● Upsold daily specials and beverage promotions to exceed daily sales goals.

● Managed accurate registers and produced daily sales reports backing up inventory usage numbers.

● Upsold menu items to customers, driving up per sale revenue and maximizing profits. June 2018- February 2019

Holiday Inn- Housekeeper

● Provided basic house-keeper duties including changing the sheets, changing the arranging towels, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check-out.

● Export and return any guest property found in the rooms while rendering service.

● Report cases of property damage.

● Respond to calls for housekeeping problems such as spills, broken glass, or emergency.

● Responding appropriately to customer’s special requests.

● Ensured cleanliness and sanitation of common areas not limited to but including: scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.

● Contributed to the increase in quality and efficiency goals and customer satisfaction ratings.

● Kept spaces clean and orderly with frequent light attention to dusting, removing trash and tidying pillows and bedding.

● Consulted with customers to understand their desires and suggest the best products to meet their needs.

Education

Desert Oasis HS- GED

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