RACQUEL SIMBULAN

Blk * lot * Rolling* meadow gumamela Street

San BartolomeNovaliches Quezon City

Mobile Phone No. 094********

ad2jlx@r.postjobfree.com

KNOWLEDGE, SKILLS AND ABILITIES:

Strong interpersonal and communication skills and the ability to work effectively with different nationalities.

Records maintenance skills.

Ability to analyze and solve problems.

Organizing and coordinating skills.

Demonstrated ability to maintain confidentiality.

EDUCATION:

Dr Carlos Lanting College (2006-2010)

BSN of Nursing (TandangSora Quezon City)

Informatics Computer Institute (09-22-04 to 04-13-05)

Basic troubleshooting

SM City North Edsa

EARN School (1997-1998)

Computer secretarial

Novaliches Quezon City

WORK EXPERIENCE:

Fleetsmarts

December 2022 to January 3 2024

ONBOARDER SPECIALIST / S-dialer

Job Description:

Interact with clients on the phone

Creating a loyal customer base

Approaching customers and offering them advice on products to persuade them to buy

Collect, organize and process documents, such as non-disclosure contracts and agreements.

Alorica Cubao

account T-MOBILE

March 2021-December 2022

CSR

Job Description:

Interact with clients on the phone

Accurately answer question and address client concerns

We also assist customers to their concerned regarding internet signal, upgrading internet connection, purchasing phones, and insurance

H&M PH (Mega mall)

November 11 2019- December 10 2020

Sales advisor /cahier/receiver

Job Description:

Providing information and other services such as handling returns of merchandise, and inquiries

Stay up to date with the latest sales trends and best practice

Receiving payments and issuing receipts

Displaying, hanging, and folding items on the sales floor and in the stock room

IBEX GLOBAL Phil

December 04 2018-february 2019

Customer service assistant

Job Description:

Interact with clients on the phone

Meet all customer needs and exceed expectations, upholding our strong reputation

Accurately answer question and address client concerns

Log all contacts in our customer database system accurately

Proactively seek solutions to problems, notifying Management when concerns arise

Texas Road house

Customer Server

M.H Alshaya, Kuwait

Aug 2012-Sept 2015

Job Description:

Greets all guests immediately they come in and when living restaurant.

Seat guests appropriately and present them with the menu.

Arrange guest seats in rotation among servers in order to ensure that they are given equal number of tables.

Collect menu and return them to the Host Area when appropriate.

Clean menus as required throughout the shift.

Observe tables and take note of dirty, clean, and occupied tables.

Max’s Restaurant - Philippines

Customer service assistant

Dec 2005–May 2006

Job Description:

Answer phone calls about questions regarding menu items.

Keep the Host Area stocked with take-away menus, toothpicks, business cards, and other necessary items.

Perform restroom checks several times during the shift by using the restroom check pads.

Inform management of guests who are unhappy with the service as quickly as possible.

Maintain composed, professional and calm attitude at all times.

Complete all side-work as directed.

Assist in an entire team effort.

Perform other duties as assigned.

Rustan’s Super Market, Philippines

Office Clerk

April 2003 - Oct 2003

Job Description:

Answer phone calls and transfer to the appropriate staff member.

Taking orders through the phones (cx from hotels like intercontinental, oakwood and other)

Monitor incoming emails and answer or forward as required

Prepare outgoing mail for distribution

Fax, scan and copy documents

Contact this candidate