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Executive Assistant Customer Service

Location:
San Diego, CA
Salary:
62,000
Posted:
January 07, 2024

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Resume:

Rebecca “Bekki” Morehouse

Executive Assistant

619-***-**** • ad2jlv@r.postjobfree.com • linkedin.com/in/bekki-morehouse

SUMMARY

Professional Executive Assistant with 20+ years supporting Executive level VP of Operations and Engineering with experience in Project Management and Telecommunications industry. Proven ability to provide a high level of customer service excellence coordinating administrative and business operations. Recognized and valued as a discreet and knowledgeable assistant with excellent organizational and communication skills. Able to collaborate, meet deadlines, analyze problems, and provide business solutions.

AREAS OF EXPERTISE

Implementing & Communicating Objectives

Serving as a liaison for Client/Employee Relations

Salesforce

Travel Planning Domestic/International

Calendar Management

Experienced Event Planning

Expense Reporting/SAP Concur

MS Office (Typing 75 wpm)

Share Point Administration

Wiki

CJIS clearance for 50+ law enforcement agencies

Docu Sign

Zoom

Microsoft Office Suite (Outlook, Word, Excel & Powerpoint) and shared file services (SharePoint, MS Teams, One Drive, etc.)

Google Workspace

PROFESSIONAL HISTORY

Executive Assistant to VP Engineering January 2020 – April 2022

Qualcomm Technologies, Inc. San Diego, CA

Administrative support to VP Engineering plus his Senior Staff Members (10) and Engineering personnel of 100,

70 in San Diego and 30 in 4 other countries/time zones (Germany,India, Korea, England).

Worked closely with all VP/SVP Executive Admins with calendar meeting requests.

Coordinated travel arrangements, expense reimbursement for domestic/international.

Monthly PCARD reconcilation for department expenses.

Collected weekly meeting agendas along with presentations and minutes and stored on sharepoint

Coordinated meetings, teleconferences, with customers and Executive Management team as well as teambuilding events and activities as needed.

Employee Relations activities, facilities requests, and New hire set up, Quarterly All Hands meetings.

Support department with IP Guardian assistance (Company Confidential Documentation).

Executive Assistant to VP Operations/Project Coordinator March 2011 - December 2018

Tritech Software Systems San Diego, CA

Delivered firsthand support to VP of Operations. Responsibilities included management of calendar & short

and long-term schedule, arrangement of appointments, travel planning, executive expense reporting and acting as a point of contact between the VP and staff/customers/third party.

Distributed information for internal consumption, oversee of executive expense reporting process and other administrative tasks as assigned.

Effectively managed routing of sensitive and confidential correspondence across the department and the organization for processing, review, and approval.

Managed and planned internal and external events, based on a defined budget and standards set forth by the VP.

Created and distributed correspondence relevant to the team, project, or program (internal and external).

Bekki Morehouse Page 2

Supported the PMO and Finance in preparation for external financial audits by filing, bookkeeping, and document management for the Program Management Office.

Organized and supported company sponsored training sessions. Negotiated hotel group rates, managed customer registration and payments, vendor invoices, and provided support to the attendees by managing all aspects of class organization and communication.

Supported the Program/Project Management group in delivering projects. Assisted Project Managers with some projects from pre-production to post-launch.

Project Coordinator July 2006 – March 2010

Cricket Communications, Inc. San Diego, CA

Functioned as the facilitator for the Weekly IT Project Meeting for the Program Management and IT departments.

Tracked all BPMO/CPMO projects as well as Internal, Lifecycle. Responsible for the follow up on the resolution of any action items that resulted from meeting.

Performed the duties of the Change Control Board (CCB) Secretary.

Received, reviewed, and routed invoices for contracted vendors and employees in domestic and international support positions for payment by the Finance department.

Administered and took ownership of the portal site on Share point server.

Executive Assistant to VP Operations April 1995 – March 2006

Ericsson Wireless Communications, Inc. San Diego, CA

Provided senior-level administrative support to 5 Senior Directors for Product Line Management department as well as supporting 65 personnel.

Prepared presentations, scheduling, and monitoring support, which included calendars with employee monitoring of sick/vacation hours, scheduling meetings, travel monitoring and appointments for all direct supports.

Made extensive travel arrangements for 5 cost centers (Domestic/International) to include obtaining visas and passport requirements for international travelers.

Audited travel expenses for Director Signature by analyzing expense report for compliance with policies.

Tracked and processed corporate credit card invoices and reconciled against 5 cost centers within Product Line Management.

Organized all department activities such as conferences, training required for compliance, teambuilding and other various company sponsored off-site meetings for 70 to 150 personnel.

Managed the preparation of new hire set-up, space planning, ordering of email address, cell phone, AT&T cards, corporate credit cards and other necessities for new hires.

Collaborated with facilities/HR department for new hire set-up of office equipment, service calls on copy machines, vending machines and other building maintenance requests. Also worked closely with facilities department and coordinated a move for department with 70 employees to new office location.

Implemented a knowledgebase for the company policies and procedures, including ongoing process changes.

Education, Certifications, Affliations

UCSD Extension, Professional Certificate in Human Resource Management

Grossmont College – General Education courses

The Empowered Assistant Series Program

Administrative Professional Conference – AMA/American Management Association

Essentials of Security Management

Previously held a Secret Security Clearance



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