Quality Assurance Customer Service
Resume:
Bachelor Of Science:
Business Administration And
Management
DeVry University
Villa Park, IL
GED:
Modesto Junior College
Modesto, CA
ismaelsworkspacemail2030@My
Yahoo.com
Modesto, CA 95351
Skills
• Work Area Maintenance
• Forklift Operation
• Order Picking
• Merchandise Restock
• Warehouse Operations
• Heavy Lifting
• Boxing and Labeling
• Product Location
• RF Scanning Devices
• Workload Priorities
• Production Line Operations
• Product Transport
Education And Training
Hardworking and punctual [Job Title] works in fast-paced, physically- demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Reliable Team Member with extensive knowledge of [Tool] use and skill at working with equipment. Committed to quality assurance and daily progress. Proven history of punctuality and taking initiative for fantastic work. Versatile Assembly Line Worker knowledgeable about quality checks, finishing work and equipment calibration. Proven history of reliability and resourcefulness in workplace. Safety-oriented individual committed to performance and trained in equipment use.
Talented Assembly Line Worker offers solid track record working in team-based environment. Excellent listening and problem-solving skills paired with deep foundational grasp of thresholds for equipment quality. Solid track record over more than [Number] years.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Amazon Prime Products - Fulfillment Center Associate Tracy, CA
09/2021 - Current
Ismael Martinez
Summary
Experience
• Labeled boxes and placed in outbound collection areas.
• Limited damage to products and orders by using care when choosing items.
• Operated forklift and pallet jack to transport heavy loads.
• Prepared shipping labels with appropriate information for each order. Managed stockroom supplies efficiently while adhering to budget constraints.
•
• Read orders to verify attributes and quantities of merchandise. Ensured all safety protocols were followed during operations in the warehouse.
•
• Packed items into boxes according to customer requirements.
• Received and counted stock items, recording data manually or on computer Alliance Ground International - Ramp Agent
San Francisco, CA
07/2023 - 11/2023
Amazon Hub Counter - Customer Service Associate
San Francisco, CA
07/2023 - 10/2023
for inventory purposes.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
•
Collaborated with other associates to ensure efficient workflow throughout the day.
•
• Maintained accurate records of inventory levels and product codes. Conducted quality control inspections on outgoing packages before they left the facility.
•
Operated various material handling equipment such as scanners, conveyors, lifts.
•
• Packed and unpacked items, checking breakables before stocking on shelves.
• Processed returned items according to company policies and procedures.
• Received, sorted and processed incoming orders in a timely manner. Carried or transported orders to shipping locations or delivery platforms with material handling equipment.
•
• Cleaned and maintained warehouse area on a daily basis. Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
•
• Checked flight manifests to ensure accuracy of luggage loaded onto planes. Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
•
• Protected customers' baggage from loss, theft and damage. Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
•
• Connected electrical power units and service hoses to aircraft. Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
•
Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
•
Counted number of boxes or units in loading docks to confirm proper completion of work orders.
•
• Used scanners to track parcel information, condition or receipt.
• Tagged and wrote identifying information on containers, boxes and cargo.
• Secured items in truck by strapping over protective padding. Verified correct labeling of containers containing hazardous materials for transport on planes.
•
Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
•
Developed and organized electronic files to maintain customer service- related documents.
•
Prepared and evaluated CRM reports to identify problems and areas for improvement.
•
• Improved customer service wait times to mitigate complaints. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
•
• Offered suggestions to improve processes related to customer service Draxlmaier Automotive - Assembler Associate
Livermore, CA
07/2022 - 11/2022
activities.
Recommended and initiated product offerings to meet customer changing needs.
•
Maintained customer privacy and protected company operations by keeping information private and confidential.
•
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
•
Documented customer correspondence in CRM to track requests, problems and solutions.
•
• Educated customers on special pricing opportunities and company offerings. Relayed customer feedback to cross-functional teams to improve products and services.
•
Addressed inquiries, resolved customer issues and managed customer relations.
•
• Organized client contracts, records and reports to strengthen traceability.
• Created detailed reports on customer service activities.
• Provided information about products and services available to customers.
• Promoted brand and marketing campaigns to create interest with customer. Utilized job-related software to prepare change of address records and issue service discontinuance orders.
•
• Compiled daily sales reports for management review. Stayed informed of industry trends by attending relevant workshops and seminars.
•
• Provided top quality control and eliminated downtime to maximize revenue.
• Supported sales team members to drive growth and development.
• Assembled and completed products according to production schedules. Operate machines such as drill presses and saws to cut or shape parts during assembly.
•
Reviewed blueprints and schematics to fabricate products according to necessary specifications.
•
• Promoted worksite safety by explaining and enforcing OSHA requirements. Utilized templates and read measurements to position parts and subassemblies.
•
Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
•
Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
•
Maintain accurate inventory records of all materials used in the manufacturing process.
•
• Measured and marked cutting lines on materials and products.
• Record production data such as number of units produced, rejected items. Retrieved correct materials from product inventory to perform various fabrication duties.
•
Align components for proper fit and adjust as necessary during the assembly process.
•
Follow established assembly methods and procedures to ensure product quality standards are met.
•
Inspect finished products for defects and conformance to customer requirements.
•
SunOpta Aseptic - Milk Processor
Modesto, CA
05/2022 - 07/2022
Graham Packaging - Bottle Production Associate
Modesto, CA
02/2021 - 04/2021
• Measured batch pH levels during fermentation.
Analyzed operational data to identify areas for improvement within the milk processing facility.
•
Recorded production deviations in standardized charts to track trends and aid in production management.
•
Maintained accurate records of raw materials used in milk processing activities.
•
Saved collected water and washed product lines and vessels to maintain adequate housekeeping.
•
• Clarified product using centrifuge and lenticular filtration. Monitored equipment performance, identified issues, and implemented corrective actions.
•
Monitored material flow and temperature or pressure gauges to verify optimal processing conditions.
•
Coordinated with suppliers to ensure availability of required materials for milk processing operations.
•
Implemented process control systems to monitor and optimize milk production processes.
•
Dumped or poured specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
•
• Turned valves and moved controls to admit, drain and separate materials.
• Documented batch information on log sheet.
Ran evaporator equipment to remove moisture from products and byproducts.
•
Collected, tested and submitted samples according to quality control standards.
•
Collected readings on status, temperature, flow rate and other points for documentation.
•
Inspected, troubleshot and calibrated equipment to achieve optimal performance.
•
Created and managed production schedules to ensure timely completion of milk processing tasks.
•
Assisted in the implementation of new technologies for improved milk processing procedures.
•
Produced quality products by palletizing, packaging and assembling finished items.
•
• Maintained accurate records of materials used in the production process. Analyzed work orders to determine type and quantity of materials needed for each production batch.
•
• Unloaded completed products from conveyors after they had been inspected.
• Examined final products for conformance with quality and design standards.
• Repaired defective parts or components using hand tools or power tools. Monitored and adjusted production processes to ensure quality standards were met.
•
Sorted product components on work tables to maintain maximum organization and productivity.
•
• Ensured compliance with company policies and governmental regulations at all times.
• Sorted items into appropriate bins according to type or size.
• Diligently maintained safety and quality standards.
• Sorted and packaged products to prepare for processing or shipment.
Contact this candidate