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Mutasem W. Halaseh

Amman – Jordan

Mobile: +962-*********

Email : ad2jl3@r.postjobfree.com

IT Director \ ERP project manager and consultant \ business development IT Summary Section

I have extensive skills in IT Management, IT consulting, IT solution designs, Project Management, and Technical.

Demonstrate a deep understanding of the complex needs of key stakeholders in diverse lines of business combined with success in deploying enterprise-wide IT solutions and best practices. Direct and manage computing and information technology strategic plans, policies, programs and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives. With a commutative experience of over 15 years, I Have specialized in managing mission critical systems in a very dynamic and demanding industry. Disaster recovery, business continuity and infrastructure availability have always been at the top of my priorities. ERP Summary Section

I have proven experience and knowledge in ERP implementation, project management, business process management, and business process re-engineering, through 10 successful implementations. Develops, plans, and implements the Enterprise Resource Planning (ERP) system. Extensive knowledge of department processes. Determine scope of the project. Sets deadlines, assigns responsibilities, and monitors progress for the ERP system. Evaluates and recommends changes to current and future ERP system requirements to meet organizational needs. Leads the implementation of new organizational processes aligned with ERP configuration.

Ensuring that project/department milestones/goals are achieved and adhering to approved budgets. Financial (GL, FA, AR, AP, bank management, budget, cash flow and Costing), master planning, procurement, sales & marketing, Inventory and warehouse management, manufacturing, quality assurance & quality control.

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My Strength listings.

Strategic Planning

• Develop ERP unit strategy in line with Information Technology department strategy to support the achievement of department objectives.

• Ensure implementation of ERP unit strategy and related strategic plans to achieve agreed upon strategic goals and objectives.

• Develop, and update the ERP unit organization structure – with compliance to relevant policies- to ensure meeting different business needs and requirements. Budgeting

• Prepare and recommend the ERP unit budget by conducting analysis and preparing data related to specific elements as directed.

• Monitor the financial performance of ERP unit against Information Technology department so that areas of unsatisfactory performance are identified and rectified promptly, and potential performance improvement opportunities are capitalized upon. Operations Management

• Lead the daily operations of ERP unit to ensure that work processes are implemented as designed and comply with established policies and procedures.

• Ensure the execution and delivery of internal projects by planning, organizing, overseeing of various project activities to ensure meeting agreed project parameters (cost budget, timelines, scope, and quality)

ERP Acquisition & Deployment

• Interact with departments’ managements to capture and analyze requirements for new business solutions or enhancements received across the business (ongoing demand)

• Make recommendations on ERP in support of all departments and development efforts.

• Evaluate new ERP and/or enhancements to existing ERP throughout the enterprise.

• Collaborate with analysts, developers, and ERP vendors in the testing of new applications.

• Review documentation and technical specifications of any new ERP under deployment or consideration to determine its intended functionality.

• Ensure that any new ERP integration into Company systems meets functional requirements, system compliance, and interface specifications.

• Coordinate feasibility studies for ERP under consideration for purchase, and give advice based on findings.

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• Contribute to pre-testing phase of development by evaluating proposals to identify potential problem areas and make the appropriate recommendations.

• Consult with Company’s ERP vendors for prompt rectification of any problems or emergencies.

Quality Assurance

• Develop detailed workflows of the Company activities in line with overall business process framework to enable business and technical specifications development needed for automation.

• Oversee test cases, scripts and scenarios and link test specifications to detailed business requirements.

• Approve that all testing defects are assigned, worked, and resolved according to the release schedule.

• Oversee e-service, core business ERP and enterprise ERP clearance for roll-out based on testing.

ERP Change Management

• Review change along with roll back plan, and testing conducted when needed.

• Continuously improve on functionality and user experience of core business applications, ensure their compliance to business requirements and processes

• Ensure expert support with respect to core ERP incidents and problems for employees and customers.

Data Analysis and Insights

• Develop techniques to provide usable information to decision-makers to drive core insights, identities, and financial/personal data protection.

• Provide predictive analysis that will reduce/eliminate fraud cases and enable decision making process.

• Establish and develop complex queries, reports, and dashboards to support relevant departments in specific analysis requests.

• Identify new business intelligence (BI) methods and tools and present recommendations to departments managements to acquire these methods.

People Management

• Direct the activities and work of subordinates and evaluate their performance by providing formal and informal feedback to ensure that all work within a specific area is conducted in an efficient manner and in accordance with set individual targets.

• Stimulate subordinates and manage the identification of opportunities for continuous improvement of systems, processes and practices considering ‘international best practice,’ improvement of business processes, cost reduction and productivity improvement. 4

Policies, Processes & Procedures

• Recommend improvements to ERP unit policies and direct the implementation of procedures and controls covering all areas of ERP activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective services.

• Ensure compliance to all relevant safety, quality and environmental management policies, procedures, and controls across the department to guarantee employee safety, legislative compliance, and a responsible environmental attitude.

• Ensure the implementation of various information security practices and standards to ensure compliance with relevant policies and the protection of the Company’s data and information. PERSONAL DATA

Date of Birth : 25/06/1980

Sex : Male

Nationality : Jordanian

Marital Status : Married

Number of children : Two

PROFESSIONAL EXPERIENCE

From 1/9/2015 until now

- ERP project manager (JD Edwards’s oracle) Mudeeb Haddad Group, Eagle distillers. Essential Functions:

- Project management (milestones, deliverables, contracts, Resources, and risk)

- Manage the relation with Vendors and Oracle.

- Digital transformation

- Functional support

- Technical support

- Financial support

- Upgrading IT infra structure

- Training

- Admin tasks

- Managing and consulting Automation projects

- Utilization for ERP

May 2015 to Aug 2015

- ERP consultant at Petra engineering

4 months mission, evaluate status (as is) and to be headlines. From 1/9/2014 until 30/04/2015,

- IT Manager and ERP project manager in Green Iraq for ready food production, PepsiCo. I am responsible for the SAP B1 implementation project, and all IT infrastructures. 5

From 7/7/2012 to 7/7/2014

- IT Manager, Functional ERP AX 2012 Administrator and at Pioneer pharmaceutical industries

(Sulaymanieh Iraq).

PIONEER co. for Pharmaceutical Industries,

one of the largest and most technologically advanced manufacturing companies of life saving drugs in Iraq. The company is engaged in manufacturing high quality generic drug products including tablets, capsules, syrup, dry suspension, and intravenous solutions, in compliance with the local and international cGMP regulations. Tasks and responsibilities

• Prepare the project documents as analysis, requirements, design and closing documents.

• Provide ERP users with needed training courses, manuals, alternative solutions.

• Working on full life cycle implementation

• Manage the developments (customization) and additions on the system.

• Assist in gathering requirements and documenting business process.

• Prepare the project plans and budgets.

• Quality assurance and testing

• Implementation and deployment modules

• Provide evaluations of systems

• Microsoft Dynamics AX 2012 administration and day to day system support

• Prepare functional specifications for customization required.

• Systems (SQL 2012, Server 2012) and environment administration in a global multi-site network

• Investigate and analyze reported issues and deliver the resolution in a timely manner.

• Work with Microsoft, Hosting Partner, and other technical resources to resolve system issues/bugs.

• Install hotfixes and cumulative updates, as required.

• Perform preventative/initiative-taking application and systems maintenance.

• Terminal Server and VPN administration

• Management of AX environment backups and backup policy

• Create and maintain authority matrix.

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Information Technology Manager

• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

• Directs technological research by studying organization goals, strategies, practices, and user projects.

• Completes projects by coordinating resources and timetables with user departments and data center.

• Verifies application results by conducting system audits of technologies implemented.

• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

• Maintains quality service by establishing and enforcing organization standards.

• Contributes to team effort by accomplishing related results as needed. Jun 2004 - June 2011, Tabouk, ASTRA Group, KSA

- IT manager Assistance & System Administrator ERP GP RMS Sandmar Arab Supply and Trading Company (ASTRA) is a Saudi group of companies with a history that goes back to the late sixties, when first founded by Mr. Sabih Taher Masri. ASTRA has grown steadily into a diversified Group with operations in fields ranging from agriculture to trading, manufacturing, contracting & services, medical & healthcare and real estate, with subsidiaries and affiliates in other Middle East and Gulf countries. During this brief period, ASTRA has succeeded in achieving a prominent position among the largest companies operating in the Kingdom, building an excellent reputation based on its mission plan, objectives, and strategic direction. The Group ranked 21 among the top 100 Saudi companies and is the 7

second largest privately owned Group in the Kingdom. The Group employs more than 5,000 employees. Position: - IT Manager Assistant.

The IT department at the head office was established as a supportive department that provides IT services and backup for other branches.

Job Tasks: -

Training: - Establish IT training division, create training courses, train, and evaluate.

(MS office courses and courses for our applications).

Networking: - infrastructure solutions and troubleshooting.

Systems administrator: - evaluate systems SW. & DB. Ensure systems running and backup.

Maintenance: - HW & SW maintenance

IT purchases: - quotations, proposals, and tenders for IT issues for the group.

Analyst: study and examine data by separating it into its constituent parts and give an assessment, description, and its explanation.

Industries I worked in: -

Head office

Construction

Commercial branch (14 mini / supermarkets) pastry, bakery, and whole sales. (RMS, Sandmar.) More than 3 years.

Farms (12 local branches)

Food processing company

Prince fahad hospital

Prince fahad university

Astra Grain company

Transportation company

Astra signed with Microsoft Great Plains (GP) contract to implement in our sites.

(June 2008).

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Last 4 years in Astra Group.

From December 2008 till July 2011,

System administrator (Great plains GP)

At commercial branch

Astra Commercial Branch manages a chain of 14 Mini / Super Markets and a Whole Sales location in the Tabouk Area.

Modules: - Finical (General ledger) account receivable, account payable, inventory, FA, and payroll. Tasks: -

- Responsible for all aspects of systems administration including networks, applications, databases, implementation, training, and telecommunications. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures.

- Performs basic systems security administration functions, including creating customer profiles and accounts, monitors and manages system resources, including CPU usage, disk usage, and performs systems backups and recovery procedures.

- Customize the Microsoft Dynamics GP system to fit our needs, modify the system password, routine checklists.

- Provides instructions for performing the recommended maintenance procedures, such as making regular system backups, rebuilding system tables, and managing the database.

- Set up and use the remote processing features, integrating products launch files. Identify and fix commonly encountered problems.

- Helping in the design of the new Commercial Branch Procedures especially in the commercial environment (POS, Purchasing, Receiving and Stock Management).

- Designed the automatic replication schedule with the Remote locations.

- Daily MIS activities

- Assist in the development of needed capacity to maintain and support IT applications.

- Assist in ensuring that MIS applications introduced into the courts are functional and help improve productivity.

- Team member in testing & quality assurance

- Evaluate software functionality, develop recommendation for software improvement, Software acceptance recommendation.

- Advise the Management on and manage all technical aspects of the Program dealing with assessment, provision, upgrading and maintenance of IT hardware, software, network and internet connections and any other necessary equipment.

- Train and mentor local staff on their jobs

- Facilitate work of Evaluation the Team regarding all functional aspects of the program

- Compile and submit all reporting on technical aspects as required by the annual implementation plan.

- Stock Analysis (Slow & Fast & Dead Movements)

- Management Category analysis

- Sales Analysis (GPM, GP %)

- Identifying needed skills to develop for staff.

- Participated in the design and implementation of network extensions (additional locations)

- Supervised End User Training on above mentioned systems. 9

DBA Administrator SQL Server 2005 & 2008

Tasks: -

Responsible for all functions associated with the design, implementation and maintenance of SQL Server databases including security, back-up, and logging, reporting and recovery procedures.

Manage all technical aspects of the databases and processes.

Transform data via standardization, cleaning, data repair, matching, and de-duping.

Manage data from multiple sources including internal, external, and 3rd party data.

Assist in maintaining and improving database operational efficiency.

Perform daily, weekly, and monthly data maintenance tasks.

Assist in client support and setup configurations.

Configuration of devices.

Perform daily, weekly, and monthly data maintenance tasks.

Design storage strategies around backup and recovery for complex database environments, physical structures, and specialized database applications.

Partner with project teams and interact with customers to find solutions for projects and operational issues for existing and proposed databases.

Provide standardization and consistency across environments.

Ensure a stable and secure database environment.

Apply database management consulting skills and gather user requirements.

Implement and monitor database functionality to ensure stable environments.

Identify and initiate resolutions to user problems and concerns associated with database server equipment (hardware and software).

Develop new or maintain existing databases based on specifications.

Share knowledge by effectively documenting work.

Resolve database performance issues, database capacity issues, replication, and other distributed data issues.

Design & implement data models and database designs into physical databases.

Install and maintain database software.

Manage security of database structures and corporate data held within databases.

Develop database procedures, triggers, and SQL scripts.

Assist in the definition and implementation of database standards. Apr 2003 – Apr 2004

Jordan Armed Forces (JAF)

Amman, Jordan

Developer Programmer oracle 6i,

Projects:

Computerized warehouse for JAF.

E-army first stage project.

Military press software as analyst.

Feb 2003 – Apr 2003

Computer Engineering Bureau (CEB)

Amman, Jordan

Account Manager for Government Sector

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EDUCATION

Mu'tah University, Karak, Jordan

Jun 2002

Bachelor’s degree, Computer science (CS)

Courses completed.

• Five Courses in Oracle: August 2002, At the premises of PALCO, Amman, Jordan

Introduction to Oracle SQL & PL/SQL

Developing PL/SQL Program Units

Oracle Forms Developer:

Building Internet Applications I

Oracle Reports Developer:

Building Internet Reports

Oracle Forms Developer:

Building Internet Applications II

Training course SAP B1

Skills

Functional /Technical Skills

Organizational Skills

Teamwork Skills

Communication Skills

People Skills

Critical Thinking Skills

Analytical Skills

Time Management Skills

Multi-Tasking Skills

Project / Process Management Skills

Influencing Skills

Negotiation Skills

Planning Skills

Direction Skills

Delegation Skills

Coaching Skills

Language Skills

Cross Cultural Communication

Managing Conflict

Resourcefulness

Initiative / Action Oriented

Creativity

Flexibility

Adaptability

Decisiveness

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Peer Relationships

Customer Focus

Business Acumen

Leadership

Vision & Purpose – Looking at the big Picture.

Approachability

Developing Others

Integrity

Stress Management

Timely Delivery

Execution

Program Management

Interviewing Skills

Change Management Skills

Learning and Teaching Skills

VI.REFERENCES available upon request

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