Brikkia Donelson

Hostess

Washington, DC *****

ad2jl0@r.postjobfree.com

+1-301-***-****

Honest, Responsible Cashier, Server, and Sales Associate proficient In customer service. Ambitious, Passionate and motivated, with a drive for excellence. Goal oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals with specialized knowledge in serving and sales. Energetic, Hard worker who drives high sales in both slow and busy shifts. Friendly and enthusiastic and able to learn new tasks quickly. Professional demeanor at all times with a sociable outgoing and charming personality. Great teamworker with a strong work ethic with great communication and thinking skills such as problem solving and decision making. Trustworthy top performer who able to handle multiple tasks on a daily basis.

#readytowork

Work Experience

Server

Crafty Crab - Alexandria, VA

March 2021 to Present

• Provide excellent customer services.

• Take and serve food/drinks orders.

• Interact with guest

• Deliver checks and collect payment

Bayhost/Server

Topgolf - Oxon Hill, MD

March 2019 to July 2019

Greet Customers entering establishment.

Go over safety rules with guest.

Take customer drink & food orders.

Attend to customers needs & interact with guest.

Hostess

Cadillac Ranch Restaurant - Oxon Hill, MD

April 2018 to July 2018

Addressed guest concerns and resolved all issues to guests' satisfaction. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Established and maintained a positive work environment. Maintained clean dining room, lobby and service areas at all times. Quickly set up and cleared tables and stocked all service stations. Provided friendly and attentive service.

Cashier

Shoe City - Temple Hills, MD

November 2016 to June 2018

Cleaned and organized register counters.

Responded to customer requests and directed to merchandise. Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions.

Assisted customers in selecting items based on needs. Greeted customers with enthusiasm and offered to take their orders, filling them quickly and correctly. Attended to customer needs, questions and complaints. Sales Associate

Macy's - Washington, DC

May 2016 to September 2017

Answered questions regarding the store and its merchandise. Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Kept work areas clean and neat at all times.

Greeted customers and ascertained customers' needs. Organized racks and shelves to maintain the visual appeal of the store. Bartender

Bugaboo Creek Steak House - Upper Marlboro, MD

February 2015 to August 2016

Verified that guests at the bar were of legal age. Served each guest courteously, quickly and efficiently. Managed bar revenues, ensuring that all patrons were billed and cash properly accounted for. Poured and prepared mixed drinks for customers daily. Greeted guests in a timely and professional manner. Followed safety and sanitation policies handling food and beverages. Received beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.

Described food and drink specials to guests with enthusiasm and appeal. Hostess

AUSTIN GRILL - Washington, DC

March 2014 to August 2015

Greet Customers entering establishment.

Take orders from customers.

Assist host with answering phones, taking reservations or to-go orders, and by greeting, seating and thanking guests.

perform cleaning duties.

Education

High school

Paul Laurence Dunbar Senior High - Washington, DC

Skills

• customer service (5 years)

• Retail sales (3 years)

• Hostess (4 years)

• Waitress

• Customer service (6 years)

• Serving Experience

• Upselling

• Restaurant Experience

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