Chalaa Brown

Tallahassee, FL *****

ad2jks@r.postjobfree.com

+1-448-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service & Problem Resolution Representative Alight Solutions - Tallahassee, FL

February 2022 to Present

• Answers and greets customer’s calls in a courteous, friendly and professional manner using Alight's policies, procedures and/or practices.

• Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.

• Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.

• Prepare and complete accurate work and update customer ticket/file via system.

• Conduct correspondence with customers and team members.

• Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.

• Effectively transfer misdirected customer requests to the appropriate party. Customer Service Associate

Oppenheim Research - Tallahassee, FL

July 2020 to January 2022

• Front desk receptionist; greet clients and visitors, Checking clients and visitors in and out.

• Keep updated records and files.

• Navigation and documentation review of clients accounts.

• Collect and analyze data and research services. provide services such as evaluation research, Email and mail data.

• monitor the progress of research projects.

• Communicate with clients to negotiate and agree contracts. Appointment Center Representative

Azure Restoration - Coral Gables, FL

December 2020 to November 2021

• Greet clients and visitors in a professional manner.

• Schedule appointments for clients.

• Provided information in response to customer inquires pertaining to cleanup, repair, and restoration to residential and commercial properties.

• Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.

• Maintained up-to-date records at all times.

• Answer inbound calls, voicemails, and emails from customers and prospects. Customer Contact Agent

CALIFORNIA MARKETING GROUP ( in Tallahassee - Tallahassee, FL December 2019 to June 2020

• Greet clients and answer inbound and outbound calls in an office setting.

• Reviewed and sent emails to clients.

• Update clients account subscriptions for companies.

• Collect data information and key information in database system.

• Conduct telephone interviews for qualified prospects.

• Meet performance and quality expectations.

• Adhere to all program scripts.

Personal Care Attendant (PCA)

Tallahassee Developmental Center - Tallahassee, FL August 2018 to April 2019

• Provide assistance to disabled clients recovering from serious illnesses.

• Tasks include helping patients with daily activities, accompanying them to doctor appointments, performing light housekeeping duties, running errands, and providing companionship.

• Supporting people with mobility issues and transfers using appropriate equipment.

• Preparation of daily meals and support with feeding and hydration.

• Supporting and assisting nurse administering medication as per the company's policies and procedures. Education

High school diploma

East Gadsden High School - Tallahassee, FL, US

August 2012 to June 2014

Skills

• Project management (5 years)

• Customer support (5 years)

• Computer literacy (5 years)

• Time management (5 years)

• Data analysis skills (5 years)

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