LAKEYLA ASHLEY

*** ********** ***** ********,** *0160 · 618-***-****

ad2jkl@r.postjobfree.com

Human resources specialist with experience managing employee benefits, employee hiring and onboarding, performance management and HR records. Reliable and organized team member with the ability to communicate effectively and handle office changes. Skilled at building and maintaining relationships, representing shared company values and managing employees across all levels of an organization. Proficient with USA Staffing and applicant management.

CORE COMPETENCIES

Program Management

Physical Security

Financial Management

Administrative and Management

Office Management

Stress Management

Human Resources Information Management

Database Administration

Report Writing

Accountability

Information Management

Travel Program

Training Administration

Customer Service

Leadership

Access Control Systems

Attention to Detail

Interpersonal Skills

Decision Making

Flexibility

Teamwork

Reading and Writing Comprehension

PROFESSIONAL WORK EXPERIENCE

07/2023 – PRESENT-40 HOURS PER WEEK; $52,106 PER YEAR/GS-7

HUMAN RESOURCE SPECIALIST-U.S. ARMY TRAINING AND DOCTRINE-HUMAN RESOURCE COMMAND-CHRA

FORT KNOX, KY

Apply a variety of legislative, regulatory and procedural requirements applicable to reserve personnel actions and activities. Compile reports and other records for action or for information purposes. Know the purpose, content, regulations, and procedures for military personnel automated systems, such as shown below: Solider Management System (SMS), Reserve Data Maintenance System (RDMS), Interactive Personnel Records Management System (iPERMS), Retirement Points Accounting System (RPAS), Integrated Personnel and Pay System (IPPS-A), HHS, DTMS, DTS, PERNET, Transproc, NARA. Review transactions, utilizing resources and guidelines to complete or process documents and reports, or to determine their sufficiency, accuracy, and completeness. Initiate or respond to requests for factual data or documents relating to military personnel files, status or transactions, or to inquiries regarding regulatory requirements. Performs a variety of highly structured, entry-level human resources work designed to develop broader and more in-depth knowledge and skill to perform higher level assignments. Performs a variety of routine work assignments selected by the supervisor or experienced employee who serves as training monitor. Observes and assists an experienced employee by performing routine tasks, such as reviewing basic qualifications requirements; analyzing position data; preparing job descriptions; reviewing and applying procedures pertaining to employee relations. One year of specialized experience which includes work that involves: serving as an Administrative Assistant at the top organizational level and conducting business processes supporting company-wide systems (policy and procedures) for all components of the organization; serving as liaison and point of access for requests for actions, determinations of eligibility or consideration, and questions pertaining to actions in evaluations, selections, and promotions; and serving as point of contact/action officer for evaluations, selections, and promotions functions of the organization. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

05/2023 – 07/2023-40 HOURS PER WEEK; $55,078 PER YEAR

ADMINISTRATIVE SUPPORT SERVICE SPECIALIST-USAREC-RECRUITING AND RETENTION-S1

FORT KNOX, KY

Schedule office calls, briefings, conferences, ceremonies, social and answers specific questions pertaining to events and activities. Greet office visitors or answer an office telephone directing visitors or referring callers to the appropriate office. Work with other Command Group, Aide-de-camp, and appropriate points of contact in scheduling and coordinating all visits, travels, meetings, and itineraries. Solider Management System (SMS), Reserve Data Maintenance System (RDMS), Interactive Personnel Records Management System (iPERMS), Retirement Points Accounting System (RPAS), Integrated Personnel and Pay System (IPPS-A), HHS, DTMS, DTS, PERNET, Transproc, NARA, EMILREC, Conduct regularly scheduled inventory of supplies for office to ensure that sufficient quantities are available without creating surplus. Advise Command Group Staff on the potential benefits and use of automation to improve the efficiency of administrative support or program operations. Compose and prepare correspondence using correct format, spelling, grammar, punctuation, and sentence structure.

08/2022 – 07/2023-50-65 HOURS PER WEEK; $55,078 PER YEAR

HUMAN RESOURCE SPECIALIST-CONTRACTOR, YRCI (YOUR RECRUITING COMPANY INCORPORATED) NOAA (NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION), HRROC (HUMAN RESOURCES REMOTE OPERATIONS CENTER)- DEPT OF COMMERCE

FAIRFAX, VA-REMOTE

Assist with a variety of staffing and onboarding activities to include:

Analyze Position Descriptions (PD) to develop job analyses and recruitment packages.

Train on the agency staffing system. Post job opportunity announcements. Review applications for qualification determinations. Adjudicating Veterans' Preference. Processes personnel documents for employee benefits, etc., and enters data into the system for health benefits, savings bonds, Federal Employees Group Life (FEGLI), salary allotments and awards. Extend offers of employment to selected candidates within the guidelines of Office of Personnel Management (OPM) compensation policy. Provide explanations regarding rules, regulations, policies and procedures per OPM and DOC guidelines Receive, accept, and reject leave audits completed by timekeepers in order to resolve leave error reports. Draft Tentative and Final offer letters to selected candidates. Request employment records via electronic Official Personnel Folder (eOPF), OPF, and Standard Form (SF) 75 data from losing agency for transfer employees. Respond to Applicant inquiries regarding USA Jobs announcements. Review, prepare, and code Accession SF-52s per the OPM Guide to Coding and Processing. Ability to execute a wide range of Human Resources Information Systems (HRIS), data bases, and retrieval methods to provide data for reporting purposes. Resolved issues with several different regional, departmental Hiring Managers, HR Assistants, Team members, and applicant inquires on posting dates, status updates, document and complaints. Drafted Government announcements from start to finish through USA Staffing: request, vacancy, JOA, certificates, reviews, and applicant selections sent to onboarding. Rectified 500+ incorrectly disqualified applicants.

8/2020 – 07/2022 40 HOURS PER WEEK; $47,840 PER YEAR

MILITARY PERSONNEL SPECIALIST III/VERIFYING OFFICIAL-CONTRACTOR, GEMINI TECHNOLOGIES (DEERS-DEFENSE ENROLLMENT ELIGIBILITY REPORTING SYSTEM/MPD- MILITARY PERSONNEL DEPARTMENT), FORT KNOX, KY DEPT OF THE ARMY

Provide security and administrative personnel support for a Department of Defense (DoD) facility. Verify clearances, access, and need to know for the department employees and visitors in official databases. Provide guidance and advise staff on security policies and procedures involving the program. Coordinate the Common Access Card (CAC), daily operations for access control. Generates DD Form 1172, PVP CAC smart cards for selected population, and select ID cards for remaining population eligible individuals through RAPIDS (Real-Time Automated Personnel Identification Systems). Provide security support in accordance with directives, instructions, and regulations. Proceed soldiers for in processing, out-processing, and deployments. Provided customer support services and brief DoD employees and other, security managers on new security programs and physical requirements for the access control badging office. Advise supervisor of anticipated problems and propose course of action to resolve problems. Make recommendations for the improvement of the security practices and procedures. Establishes and maintains electronic Official Personnel Files for federal and county employees. Respond to all inquiries on building access, provide DoD polices and guidance information that is relevant to building pass matters. Address issues with access, procedures and regulations for DoD employees and visitors. Conduct briefings or presentations at staff level meeting with the purpose to inform, instruct, influence, or persuade on non-routine problems requiring, not only explanation or interpretation of facts but also discussions of implications and inferences to gain concurrence or persuade to action. Process casualty, promotions, reassignments, and soldier action. Ensure policy and procedure compliance, documentation, and training. Conduct detailed analyses of data, work processes, methods, and procedures. Identify problems, review production for compliance with established standards, and recommend corrective action/improvements. Aid in the development of procedures and documents to assess the effectiveness of applications such as those designed to prevent waste, loss, unauthorized use, and misappropriation of assets. Conducted weekly team training and Q&A for better customer service and knowledge checks. Cross referenced with the Veteran’s Administration, Tricare, and other departments to resolve security and benefits eligibility.

01/2020 – 08/2020 40 HOURS PER WEEK; $37,440 PER YEAR

TIER I CUSTOMER SERVICE REPRESENTATIVE-CONTRACTOR, INSPIRITEC (DMDC DEFENSE MANPOWER DATA CENTER) - FORT KNOX, KY DEPT OF THE ARMY

Provided support to customer's questions or concerns regarding the department's policies and procedures. Implemented solutions and elevated unresolved problems. Received incoming calls from customers, troubleshoot and resolved hardware, software, and communications issues. Ensured that good customer relations were maintained, and customer claims and complaints were resolved fairly and effectively, and in accordance with policy. Proactively informed and educated customers, and developed improvement plans in response to customer feedback. Coordinated information to resolve problems, inform customers of problem resolution, and followed up to ensure customer satisfaction. Researched and processed military service member inquiries and complaints. Resolved problems by clarifying issues. Provided explanations regarding rules, regulations, and policies.

10/2019 – 01/2023 40-50 HOURS PER WEEK; $51,771 PER YEAR

SENIOR ADMINISTARTIVE ASSISTANT III, UPS, LOUISVILLE, KY

Supervised and assigned work instructions to lower-level clerical personnel. Provided administrative support to senior level personnel. Obtains and submits fingerprints for processing of background investigation. Assisted with resolving routine problems and inquiries pertaining to departmental policies and procedures. Planned and coordinated meeting arrangements including travel, lodging, and processed expense reports. Reviewed, prioritized, and determined actions for all incoming correspondence and mail. Ordered office supplies and equipment; scheduled repairs for equipment; ensured that equipment, materials, and office space was used effectively and efficiently. Receives and accepts or rejects leave audits completed by timekeepers in order to resolve leave error reports. Organized and maintained department filing systems and other records. Monitored and approved departmental expenditures, budget, and account records. Composed documents, maintained relevant databases, updated departmental websites, and related records.

09/2018 – 12/2020 40-45 HOURS PER WEEK; $45,760 PER YEAR

ADMINISTRATIVE ASSISTANT III-CONTRACTOR, CHOCTAW SOLUTIONS (USAREC), NASHVILLE RTC, ELIZABETHTOWN, KY DEPT OF THE ARMY

Performed various administrative activities in support of the organization. Coordinated and scheduled meetings, conference calls, and on-line meetings. Resolved scheduling conflicts and rescheduled if needed. Establishes and maintains electronic Official Personnel Files for federal and county employees. Maintained company calendar of daily, short-term, and long-term projects, activities, and appointments. Provided technical support, resulting in immediate and appropriate solutions, such as installation of computer and telephone equipment. Obtains and submits fingerprints for processing of background investigation. Maintained the inventory of office supplies and submitted requests for replenishment to appropriate unit or personnel. Established and maintained reports, suspense, hard-copy and electronic files for easy reference and retrieval. Collected, maintained, and reported unit or organization production and resource data. Prepared travel orders IAW unit or organization standard operating procedures; made travel arrangements IAW the Army DTS (Defense Travel System) for Government personnel and authorized guests. Notified organizations and officials of impending visits; prepare and distribute itineraries to proper personnel. Processes personnel documents for employee benefits, etc., and enters data into the system for health benefits, savings bonds, Federal Employees Group Life (FEGLI), salary allotments and awards. Maintained the medical protection system for the unit or organization. Utilized the Defense Civilian Pay System to maintain time and leave data to ensure timely processing of timesheets.

08/2017 – 07/2018 40-50 HOURS PER WEEK; $49,920 PER YEAR

EXECUTIVE ADMINISTRATIVE ASSISTANT, ONCOR ELECTRIC COMPANY, MCKINNEY, TX

Provided clerical and administrative support of a confidential nature to PMDS organization, interacting with all levels of employees, and working with minimal supervision. Processed invoices, WR packaging, and order entry. Created and maintained files, records, and reports. Coordinated travel arrangements for the regional supervisor, and new construction managers. Coordinated monthly meetings, events, and training. Assisted with schedules, payroll, benefits, vacations, FMLA, and badges. Maintained vehicle records and insurance for all immediate facilities. Managed city and state guidelines to ensure proper installation of electric meters and wiring. Received and delivered company mail and packages; ordered and maintained office supplies and equipment. Gathered, compiled, and summarized various requests for information or special projects, as required.

08/2015 – 02/2018; 40 HOURS PER WEEK; $39,520 PER YEAR

ADMINISTRATIVE ASSISTANT III, SOUTHEASTERN FREIGHT LINES, GARLAND, TX

Performed a variety of functions, involving customer service, appointments, dispatch support, training, payroll, human resources, general secretarial, and coordination with Central Billing and Line Haul personnel. Utilized various programs to input data for records maintenance, transferring and receiving information and documents. Supported training requirements by setting up safety and training rooms and preparing PowerPoint slides and safety packets. Managed receiving, shipping, and distribution of mail and packages. Planned, shipped, and tracked all hazardous materials.

07/2015 – 08/2017; 40 HOURS PER WEEK; $43,680 PER YEAR

WARRANTY ADMINISTRATOR, H&K INTERNATIONAL, MESQUITE, TX

Served as a lease administrator, who handles any lease issues and enforced the provisions of the lease. This may have included sending reminder notices of work to be done, requests for corrective action of lease deficiencies. Collaborated with internal and external clients and vendors to effectively and efficiently satisfy requirements related to timeliness, quality, and cost of equipment repairs.

05/2014 – 07/2015; 40-50 HOURS PER WEEK; $54,080 PER YEAR

EXECUTIVE ASSISTANT-(COO), TANGO TRANSPORT, SHREVEPORT, LA

Establishes and maintains electronic Official Personnel Files for federal and county employees. Coordinated safety meetings and training for drivers. Prepares special and recurring reports on various administrative functions. Dispatched drivers to designated locations within the region (LA, TX, AR, OK, MS). Created and maintained contact with vendors and customers to ensure timely delivery of goods. Processes personnel documents for employee benefits, etc., and enters data into the system for health benefits, savings bonds, Federal Employees Group Life (FEGLI), salary allotments and awards. Conducted audits on freight cost and documentation. Coordinated travel for Chief of Operations, maintained calendar, created, delivered, and received correspondence letters and emails for COO.

11/2009 – 12/2010

FINANCIAL MANAGEMENT ANALYST (ACTIVE DUTY/MOS 3451), UNITED STATES MARINE CORPS, VARIOUS LOCATIONS/E-4

Performed duties in accounting, budgeting, and other financial management for appropriated funds supporting the operating forces and supporting establishments. Maintained, monitored, reconciled, and prepared accounting record, ledgers, and related cost accounting. Performed duties specifically pertaining to compilation of financial data and estimates for budget formulation. Audited freight cost and documentation. Recorded and maintained driver hours, vacation, sick time, payroll, and benefits

06/2006 – 11/2009; 50 HOURS PER WEEK; $41,600 PER YEAR

OFFICE MANAGER, SOUTHERN ILLINOIS HEALTHCARE FOUNDATION, CENTERVILLE, IL

Oversaw the general office operations: schedules, time sheets, vacation, payroll, and benefits. Managed basic office duties, such as answering and routing phones, responding to emails, maintaining employees, financials, patient records, and data entry and reporting. Retrieved and delivered medical records requested by facility professionals.

ADDITIONAL EXPERIENCE-VOLUNTEER

09/2022 – PRESENT

PROPERTY MANAGEMENT ASSISTANT, UNDER ONE ROOF PROPERTY MANAGEMENT, EDWARDSVILLE, IL

Assists in managing all aspects of a building’s occupancy and maintenance.

Communicates with tenants regarding property-related issues.

Coordinates with tenants and third parties to address maintenance and facility needs.

Collaborates with property management team to produce advertising materials.

Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.

Processes applications and conducts credit checks.

Collects monthly fees and maintains records of payments and rental activity.

Prepares budgets and financial reports.

Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services.

Investigates and helps to resolve complaints, disturbances and violations.

Complies with anti-discrimination laws with regard to housing, renting and advertising.

Contributes to team efforts by accomplishing related tasks as needed.

EDUCATION

Pursuing a Bachelor of Business Administration and Human Resource, Kaplan /Purdue Global-Online Studies

Associates of Applied Science in Business, Business Administration and Management, Southwestern Illinois College - Belleville, IL

Associates of Science, Associates of Arts, Grambling State University-Grambling, LA

TECHNICAL SKILLS

ArcGIS, ECO, Google Earth, Google suite, Microsoft Excel, Microsoft Office, Microsoft Power Point,

Microsoft Teams, Microsoft Word, NOAA Apps, R Studio

TRAINING

Equal Employment Opportunity (EEO) / Anti-Harassment Training (August 2022)

o The goal of this training was to serve as a review of EEO Laws and policies to ensure a safer, more inclusive workspace.

NOAA Federal onboarding training completed through the Commerce Learning Center (CLC) (June 2021)

o NOAA Cyber Security Awareness and Privacy Training (IT Security)

o Web Time and Attendance (webTA) 4.2 User Guide

o NOAA Safety, Sustainability, and Environmental Awareness/Orientation Course (SECO)

o NOAA Records Management Fundamentals Training

o No FEAR Act Training (Federal Employee Antidiscrimination and Retaliation Act of 2002)

o Defensive Driving Training Report Writing

Federal Staffing Training

Monster Government Solutions (MGS) Training

Employee Conduct Training

Specialized Experience and Selective Factor Basic Training

Recruitment Analysis Data System (RADS) Training

Records Management Training

HRROC Standard Operating Training

CORT

TJO Selection Review Training

USA Staffing Training

INFORMATION MANAGEMENT

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