Cheryl Severance

623-***-**** ad2jkh@r.postjobfree.com

Summary of Qualifications

•Friendly with a positive, energetic attitude, who enjoys providing excellent customer serve with the goal of achieving customer satisfaction.

•Proficient in Microsoft Word, and Excel.

•Team player, with the ability to compromise, take on extra shifts, learn new roles, assist in other with the intentions of creating a positive.

•Organized, flexible, detail orientated with the ability to multi-task in a fast-passed environments.

Work History

Customer Service Representative

McDonald's, October 2022 - Current

•Take drive through window orders

•Maintain cleanliness to a high standard

•Operated a cash register

•Processed a high volume of transactions in cash and credit card sales

•Researched and responded to customer inquiries and explained transactions to their satisfaction

•Recognized by customers who appreciated my extra efforts

•Assisted customers in the selection of products

Customer Service Representative Seasonal Hire

Victoria Secret, October 2022 - January 2023

•Proactively engage with customers

•Read sues and respond effectively when customers expect the perfect bra fit

•Process merchandise to be floor ready and maintain back room and under-stock to brand standards

•Replenish merchandise to ensure product is placed on the sales floor and available for purchase

•Assist with maintenance of needed including markdowns, re-tickets, and follow the mark out of stock procedure

•Assist with maintenance of back room and under-stock, including merchandise and non-merchandise, follow brand standards to enable efficient replenishment.

•Understand demonstrate company values.

•Maintain a focus store merchandise and bras as the premier product, in order to build loyalty and support the " Best at Bras" culture

Member Engagement Associate

Desert Financial, May 2022 - August 2022

•Ability to work with minimal supervision, and a times under very busy conditions with proficiency in typing, and usage of multi-systems

•Able to provide excellent customer service and willing to listen and handle customer complaints

•Recognizes situations that suggests a client needs additional services and refer client to the appropriate department

•Excellent communication and PC skills

•Team Player

Customer Service Representative

Consumer Cellular, September 2020 - December 2021

•Require a strong work ethic and a positive response to each Customer's sense of urgency.

•Responsibility requires a dedication to delivering exceptional customer service.

•People-focused: committed to teamwork, resolving conflicts Productively, and developing long-term relationships

Customer Service Representative

Peckham Inc, May 2016 - July 2019

•Aptitude to quickly learn and navigate through new technology systems and applications.

•Able to Multi-task and provide explanations in simple terms. Met the expectations of their attendance policy.

•Met the expectations of their attendance policy.

•Up hold team direction and team related support.

•Have 3 years in a sales quota or retention environment.

•Maintain a standard of exceptional customer service

Customer Service Representative

Macy’s November2002 -May2016

Greeted customers, directed customers to merchandise within the store. Introduced promotions and saving opportunities to customers. Retained superior product knowledge in order to cross-sell to increase store sales. Organized new merchandise displays with latest fashion trends. Maintained a positive attitude and focus on customer satisfaction in a fast-paced environment

Education and Training

Associate of Arts Degree Associates Degree 2016

Awards & Certifications

Outstanding crew member of the month of May 2023

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