ANNALICIA PENNANT

ad2jk2@r.postjobfree.com 973-***-****

https://www.linkedin.com/in/annaliciapennant/

SUMMARY

Experience operation professional with an impressive background in managing multi-million-dollar budgets while analyzing business processes and provide innovative solutions to achieve operational and strategic goals. Successful project manager and lean leader with excellent time management skills, which includes working on multiple effective projects concurrently.

SKILLS

Operation Management- Revenue Cycle - Business Development - Auditing – Budgeting - Lean Leader- Microsoft office - Problem Solving (RCA) - Process Improvement-Kaizen Principles - Project Management- SAP - Smartsheet - Strategic Planning - Workflow Analysis- - Confluence - Inventory Management - Laboratory Startup Consultant -Xifin –Telcor-PROLIS- ADS - Master Control- Anatomic Pathology Billing and Coding - Prepare for inspection (initial licensing and renewal) for NJDOH, NYSDOH, CAP, and other states as required - Consult on General and Anatomic Pathology and Molecular billing and coding- College of American Pathologist and NYS DOH Laboratory Checklist Preparation - CAP Inspector Training

EXPERIENCE

Revenue Cycle Manager, QDX Pathology Services 2/2023 -7/2023

Lead all aspects of the revenue cycle.

Creating and implementing policies that ensure the accuracy of patient billing information

Overseeing the staff of the revenue cycle department

Managing accounts

Communicating with insurance providers

Analyzing contracts

Tracking metrics, such as coding error rates, patient engagement, and billing turnaround times

Implementing policy shifts to reduce errors and improve patient outcomes

Maintain compliance with OIG and CMS billing guidance

Implement RCM software

Operation and Technical Project Manager, Atlas Diagnostics, Inc 6/2022 -3/2023

Monitors and manage all aspects of analyzer validation activities for the overall laboratory. Managing timeline from researching and selecting the most efficient and effective platform and/or software through validation and live patient testing.

Provides internal consulting on deficiencies and identifies opportunities for process improvement and efficiency.

Acts as principal liaison to the operational personnel for post-validation activities, such as QC, report writing, and QA.

Responsible for ensuring the accuracy and quality of validation packets prior to submitting them to the state department of health or other regulatory agencies.

Prepares and maintains process documents and templates.

Implement LIS and RCM software

Director of Operations & Revenue Cycle, Lincoln Diagnostics, LLC 8/2019 -4/2022

Oversaw the overall business operations strategy.

Budgeting and cost-saving

Inventory control

Establishing and managing milestone projects

Implement process improvement plans

Analyze and interpret data metrics

Set comprehensive goals for business growth and success

Provide guidance to comply with company policies, standards, and procedures

Collaborated with Sales and Marketing for new products and update offering

Meet with current and potential clients to close partnership agreements

Train clients on service and product offerings

Ensure compliance with regulations

Senior Director of Operations, BioReference Laboratories/GenPath Diagnostics 2/2013 -10/2018

Formulated departmental budgets and met budgeted goals yearly

Effectively managed 900,000 diagnostics tests monthly

Write and implement corporate policies and procedures

Provide general management and guidance to comply with company policies, standards, and procedures for all laboratory operation departments

Managed the daily operations of the Technical Services Department

Managed the day-to-day operations of the Referral Testing Department

Collaborated with Sales and Marketing for new products and update offering

Setup test codes for billing and coding of Anatomic Pathology services

Implemented process improvement plans to ensure customer satisfaction while eliminating waste.

Generated bids for new business

Lean Leader, BioReference Laboratories 01/2017 to 10/2018

Drive the use of LEAN tools to identify waste and drive continuous improvement to enhance overall workflow and improve cost-effectiveness and efficacy.

Facilitated $3 million in saving Kaizen events

Efficient at graphing workflow processes

Operations Manager, GenPath Diagnostics 01/2007 to 01/2013

Managed Oncology laboratory ancillary departments

Coordinated and conducted inventory audits quarterly

Successfully led quality assurance projects to ensure specimen integrity from the point of receipt to archival.

EDUCATION AND TRAINING

Bachelor of Science: Business Administration: Management, William Paterson University- 2004

ACCOMPLISHMENTS

Certifications/Training:

Change Leadership in Laboratories - Mastering the essentials to achieve Speedy Results in Your Lab.

Lean Six Sigma and process improvement: Fundamentals, Method, and Application for Lab Professionals.

Data Analytics for Lean Six Sigma Practitioners.

Lean Leader Training

Licensed NJ Realtor

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