Shayla Moore

Louisville, KY *****

ad2jjz@r.postjobfree.com

+1-502-***-****

I have 4 years of experience, including as a Physician Recruiter, as a Billing Specialist and as a Claims Customer Service Representative (Claims CSR) in industries including Printing, Publishing, and Allied Industries, Insurance Agents, Brokers, and Service and Insurance Agents, Brokers, and Service. Most recently, I have been working as a Physician Recruiter at Advantum Health from August 2019 to January 2020.

My skills and experiences include: contract management, file management, human resources, inventory management, marketing, materials management, photocopier, policy analysis, pricing, printers, shipping.

I hold a High School Diploma degree in General Studies from Eminence High School.

#readytowork

Authorized to work in the US for any employer

Work Experience

Collections Specialist

United Collection Bureau - Jeffersonville, IN

January 2023 to Present

Acct specialist, help customers resolve debt

Physician Recruiter

Advantum Health - Louisville, KY

August 2019 to January 2020

Processed insurance applications. Updated insurance policies for changes. Managed account documentation, including reinsurance contracts, policy change. Reviewed insurance applications for completeness. Recommended and sold additional coverage. Responded to customer inquiries and complaints. Submitted applications for coverage to insurance carriers. Informed customers of account status and changes. Maintained files for each policyholder. Evaluated client coverage needs. Advised company on market trends and the product needs of policyholders. Negotiated coverage and pricing with company underwriters.

Billing Specialist

Chewy Call Center - Louisville, KY

April 2017 to February 2018

Spoke with customers by phone. Provided information about products and services. Took and recorded orders. Canceled accounts. Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions, interactions, inquiries, complaints, comments. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Determined charges for services requested. Collected deposits or payments. Arranged for billing. Performed office duties such as data entry, word processing, copying. Claims Customer Service Representative (Claims CSR) Anthem - Louisville, KY

October 2016 to February 2017

Spoke with customers by phone. Provided information about products and services. Took and recorded orders. Received and processed incoming phone calls from customer or client base. Prioritized data entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Arranged for billing. Determined whether losses were covered by insurance. Notified customers of claim investigation results. Determined possible causes of customer complaints. Communicated with a clear, distinct voice.

Disenrollment Specialist

Humana - Louisville, KY

August 2016 to January 2017

Processed new insurance policies and claims. Evaluated claims data. Investigated facts behind claims. Verified accuracy and completeness of claims. Provided high-quality customer service. Applied insurance rating systems.

Education

High School Diploma

Eminence High School

2012 to 2014

Skills

• Basic

• Billing

• C

• Ccma Certified

• Charts

• Clerical

• Contract Management

• Copy

• Cpr Certified

• Credit

• Customer Relations

• Customer Service

• Data Entry

• Debit

• Documentation

• Driving

• English

• Fax

• File Management

• Human Resources

• Insurance

• Inventory Management

• Word Processing

• Customer service

• Negotiation

• Recruiting

• Clerical experience

Assessments

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

August 2022

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Project timeline management — Proficient

April 2023

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Warehouse safety — Proficient

April 2022

Using safe practices in a warehouse setting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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