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Entry Level Customer Service

Location:
Pensacola, FL
Posted:
January 07, 2024

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Resume:

MARIA BARNES

Milton, FL ***** ad2jjv@r.postjobfree.com

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

850-***-****

Professional

Summary

Skills • Performance Motivation

Following Supervisor

Instructions

• Articulate Communication

• Money Transfers

• Safe Work Methods

• Supervising Employees

• Leadership

• Training and Development

• Mentoring

• Staff Discipline

• Processes and Procedures

• Resolving Complaints

• Daily Transactions Review

• Cargo and Freight

• Team Assignments

• Scheduling and Coordinating

Operational Efficiency and

Safety

• Payroll Preparation

SUPERVISOR, 09/2005 - 09/2023

United Parcel Service, UPS, Pensacola, FL

Work History

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Monitored workflow to improve employee time management and increase productivity.

• Evaluated employee performance and coached and trained to improve weak areas.

• Achieved results by working with staff to meet established targets. Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Boosted team performance by developing customer service training materials and conducting service training.

• Developed effective improvement plans in alignment with goals and specifications.

• Observed packing operations to verify conformance to specifications.

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

• Maintained compliance with company policies, objectives, and communication goals. LEAD TEACHER, 09/2014 - 09/2020

Lapetite Daycare, Pensacola Florida

Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Managed and motivated employees to be productive and engaged in work.

• Onboarded new employees with training and new hire documentation.

• Improved safety procedures to create safe working conditions for workers.

• Established team priorities, maintained schedules and monitored performance.

• Defined clear targets and objectives and communicated to other team members. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Supervised ongoing daily production phases.

Planned and implemented different daily activities to enhance overall development and growth of every student.

Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Conferred with parents about student progress to boost family involvement and enhance student support.

Organized rooms in line with current educational thinking to maximize educational opportunities for students.

Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.

Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

• Supported student physical, mental, and social development using classroom games and activities. Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

• Maintained safe play environment by emphasizing and maintaining cleanliness and organization.

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs. Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

• Enforced rules and managed behavior through developmentally appropriate discipline.

• Met with parents about daily activities, positive developments, and issues. Applied positive behavior management techniques to enhance social interactions and emotional development.

• Introduced children to educational games and activities to boost learning.

• Maintained effective schedule balance between rest periods, active play, and instruction.

• Created and implemented diverse educational strategies to boost development.

• Planned and guided age-appropriate tasks like reading, crafts and [Type].

• Participated in mandatory professional development activities.

• Provided emotional support and guidance to children during difficult times. SUBWAY MANAGER, 08/2007 - 03/2015

Subway, Pensacola FL

• Developed age-appropriate activities and crafts to engage children.

• Utilized positive reinforcement techniques to encourage good behavior.

• Worked with children to develop good cognitive, physical and language skills.

• Encouraged children to develop healthy social and emotional skills. Led children in creative, athletic, and educational activities while maintaining safe and orderly group.

• Monitored children's activities to verify safety and wellbeing.

• Read stories, sang songs and facilitated creative play.

• Implemented daily routines and activities to stimulate and engage children.

• Dispensed snacks and meals to children in accordance with nutritional guidelines.

• Applied play-based strategies to provide diverse approaches to learning.

• Promoted sensory development by providing access to different textures. Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

• Fostered reasoning and problem solving through active exploration games and activities. Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.

• Actively encouraged children to develop their communication, problem-solving and social skills.

• Engaged with children on individual basis to build positive relationships and promote learning. Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.

Documented behavior, development and learning of children to enable tracking history and maintain accurate records.

• Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.

• Guided students to develop social, emotional and physical skills.

• Carefully interviewed, selected, trained, and supervised staff.

• Led and directed team members on effective methods, operations, and procedures. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

• Tracked daily sales transactions and invoices for accurate and updated financial reporting.

• Reconciled cash and credit card transactions to maintain accurate records.

• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

• Correctly calculated inventory and ordered appropriate supplies.

• Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

• Managed staff schedules and maintained adequate coverage for all shifts. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

• Oversaw food preparation and monitored safety protocols.

• Verified prepared food met standards for quality and quantity before serving to customers. Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

• Managed and motivated employees to be productive and engaged in work Associate Of Science: Early Childhood Education

Pensacola State College - Pensacola, FL, 12/2000

Education



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