Customer Service Sales Associate

Florentina Cruz

**** ****** ****** **** ****, Buffalo Spgs, Texas, 79404, US • 1-806-***-**** • *****************@*****.*** Strong motivation combined with outstanding interpersonal, communication, and team-building abilities. Dedicated to budget administration, staff training, and procedure monitoring in order to maximize efficiency and balance objectives with operational needs.

Dedicated to providing high-quality services and products. Manager with over 15 years of experience in inventory control, sales, and employee training and development. Proven operational and financial leadership skills. Helping customers and providing enjoyable shopping experiences are two of my greatest passions. Team player who is self-directed and motivated and can work independently. Team player with experience ensuring that employees complete tasks in a timely and efficient manner. Customer service and sales expert capable of recognizing customer needs and offering solutions to problems. Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams. Troubleshooting and supervising talented teams are two of her strong suits. Highly adaptable and self-motivated leader with a track record of managing a diverse group of people. Resolving customer concerns in a professional and calm manner is second nature to me. Motivated individual.

Service-driven

Professional who is both energetic and poised.

High-performing

Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.

Solid team player with a cooperative and positive attitude. Hardworking

Reliable and punctual Sales Associate with a strong work ethic and over 20 years of retail experience. Proactive

Energetic

Flexible

Positive

Dependable

Pragmatic

Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency. Customer service, sales, client relations, and merchandising are among the skillsets of this high-achieving Sales Associate. Disciplined

PROFESSIONAL SUMMARY

Team management

Regulatory compliance

Employee scheduling

Staff training/development

Problem resolution

Consulting

Verbal and written communication

Communications

Sales and marketing

Organization

Budget development

Product development

Effective leader

Coaching and mentoring

Negotiation

Budgeting

Supervision

Inventory management

Job inspections

Project organization

Recruitment

Operations management

Staff management

Customer service

Team building

High School - 1984

Springfield High School - Springfield, IL

Manager - March, 2009 to May, 2015

Valero - Lubbock, TX

Was in charge of hiring and training new employees, as well as creating employee schedules. Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement. Dealt with customer service issues as they arose.

Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand. Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices. Day-to-day operations, sales, [Type] and [Type] activities were all under my supervision. Instruct and train store employees on how to provide excellent customer service. Assessed work performance through scheduled and impromptu evaluations. Was in charge of supervising, developing, and delegating tasks to employees. Increased cash flow by [Number]% by creating a positive environment for customers and team members. Kept track of everything.

Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals. Kept an eye on things.

Am in charge of coordinating employee evaluations, performance reports, discipline, and safety procedures. Check out employees and count drawers at the end of each shift, as well as manage money. Used [Type] reports and performance data to assess, optimize, and elevate operations to meet current and expected demands. Reduced workflow inconsistencies by recruiting and hiring capable employees. Achieved a [Number]% average completion rate on all assignments with no loss of materials or assets, demonstrating innovative and practical problem-solving skills in a high-stress environment. Controlling expenses, optimizing schedules, and regulating inventory usage allowed me to meet or exceed financial goals on a regular basis. Created and maintained a positive work environment to improve retention and productivity. Am responsible for hiring and supervising employees in all available positions. Made a decision.

SKILLS

EDUCATION

WORK HISTORY

Assistant Manager - July, 2006 to May, 2009

Valero - Lubbock, TX

Exceeded sales targets and met business objectives by motivating employees and promoting targeted products. Oversaw a team of [Number] employees and provided performance feedback. Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget. Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies. Surpassed sales targets and met business objectives by motivating employees and promoting [Product or Service]. Surpassed sales targets and met business objectives by motivating employees and promoting [Product or Service]. Surpassed sales targets and met business objectives by motivating employees and promoting [Product or Service]. Keep track of all transactions on a daily basis and generate invoices and reports for the manager. Instructed team members on how to implement successful operational and sales strategies. I'm in charge of maintaining professional relationships with suppliers and customers. Supervising, money handling, store opening/closing, and banking procedures during my shift Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions. Assist customers in locating products.

Resolving conflicts (internal and external)

I'm alerting senior managers to any issues that are causing me concern. Was in charge of inventory control processes, which included restoring back stock, controlling costs, and maintaining sales floor levels to meet customer demands.

Notify the general manager of any incidents.

Received recognition from senior management for my contributions to the store's success through effective management of sales, employees, and operations.

Earned repeat business by providing excellent customer service and responding to customer concerns in a friendly and knowledgeable manner. Earned repeat business by providing excellent customer service and responding to customer concerns in a friendly and knowledgeable manner. Procedures for opening and closing the store

Communicate information to staff and supervisors in a professional manner. Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences. Help with promotional and marketing efforts in order to increase sales. Advanced to keyholder and assistant manager-in-charge in the absence of the manager. Identifying and correcting stock shortages

Found, interviewed, and hired people who would add value to the team while also bringing a lot of experience. Ordering and receiving products

Was in charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations. I have been out of work caring for my grandson I took custody of five days after he was born he is in school now and I am now a single parent and ready to work

ADDITIONAL INFORMATION

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