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Administrative Support Customer Service

Location:
Colorado City, TX
Posted:
January 07, 2024

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Resume:

Regene Paredez

District manager and administrative support.

Colorado City, TX 79512

ad2jjp@r.postjobfree.com

+1-325-***-****

I was responsible for opening 6 stores. I did all merchandising and dealt with vendors at the highest level. My experience is to vast to list. I have also worked in administrative support for Mitchell County Hospital.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Medical Billing Specialist

Ideal Option and Ideal Balance - 8 states

March 2023 to Present

Take all medical claims denied by insurance and work them to find out problem. Correct any errors and resubmit for payment. Call insurance companies to verify coverage and negotiate payment. General Manager

CHISUM TRAVEL CENTER

May 2021 to August 2022

• Staffed, ordered product, inventory control, Certified Food Handler Manager, increasing sales, pull items not selling, delivered excellent customer service

• Developed strong relations with customers and vendors on behalf of the organization

• Determined staffing and scheduling requirements

• Provided daily reports in compliance with Company policy requirements Appraiser 1

Mitchell County Appraisal District - Colorado City, TX June 2020 to May 2021

• Compared value of similar properties to assure correct valuation of properties

• Handled all customer questions on property including square footage, liens, and taxes owed if any.

• Collaborated with tax office on previous owners and any current value on tax roll.

• interpreted legal will of person to determine proper owner to send correspondence to.

• Hold certification as Appraiser 1.

Medical Biller and Administrative Support at

MITCHELL COUNTY HOSPITAL - Colorado City, TX

July 2017 to June 2019

Medical billing, coding, and insurance processing. I was recently awarded employee of the month for the hospital district and have gained tremendous knowledge in collections. I have also worked in Human Resources and as administrative support. I was responsible for deescalating hostile situations and was extremely good at handling customer issues with their accounts. Customer Service is at the top of my list and is something that I excelled in. I was also responsible for handling large volumes of inbound calls regarding customer accounts. I handled Medicare and Medicaid insurance claims mostly but did my fair share of VA, and other large carriers. I worked all claims from visit to payment. I also worked and rebilled any denials. I set up payment plans with patients when necessary. Teller

First National Bank - Colorado City, TX

December 2012 to July 2014

$1600.00 per month. Made deposits for customers, cash withdraw, balanced cash drawer. Not enough responsibility for me. Money handling and balancing drawer experience. Customer service was also a top priority.

District Manager

Parks Fuels - Big Spring, TX

October 1989 to December 2012

• $70,000. Plus bonuses

Responsible for top to bottom operations of 6 convenience stores. Accounts payable, hiring, firing, scheduling, all pricing, dealing with vendors, responsible for payroll, making sure all preventative maintenance was done on all equipment, made sure all stores were up to the highest standards of cleanliness, especially restrooms. I won several CTSE awards from Chevron for performance and cleanliness. I had several employees stay with me for 5 plus years. This is a difficult thing to do in this business. I have excellent customer service experience. I was regulated by federal and state requirements so I was very mindful of checking and rechecking all reports. Customer service was my strong suit. I was responsible for Human Resources for the company as well. Education

General

Big Spring High School - Big Spring, TX

June 1984 to May 1988

High school diploma in Na

Skills

• Various software programs, ten key. Able to read p and l reports (10+ years)

• I am a people person and have always focused on customer satisfaction . I am very upbeat and outgoing. I genuinely enjoyed my years of supervising and all the responsibility. Each store had full scale deli/restaurants in them and I was also responsible for the operation of them. that came with it

(10+ years)

• Merchandising (10+ years)

• Medical Billing (4 years)

• CPC (4 years)

• Medical Coding (2 years)

• Medical Insurance (4 years)

• Microsoft Word and Excel and 10 key by touch (10+ years)

• Anatomy Knowledge

• Accounts Payable (10+ years)

• Office Experience (10+ years)

• Administrative Experience (10+ years)

• Microsoft Word (10+ years)

• CPT Coding (4 years)

• Customer Service (10+ years)

• Sales Experience (10+ years)

• Accounting (10+ years)

• Management Experience (10+ years)

• Retail Sales (10+ years)

• Medical Terminology (4 years)

• Interviewing (10+ years)

• Recruiting (10+ years)

• Medical Collection

• English

• Communication skills (10+ years)

• Computer Literacy

• Retail Management (10+ years)

• Supervising Experience (10+ years)

• Food Service (10+ years)

• ICD-10 (4 years)

• Insurance Verification (4 years)

• Medical Office Experience (4 years)

• Accounts Receivable (10+ years)

• Clerical Experience (10+ years)

• HIPAA (4 years)

• Employment & labor law (10+ years)

• Payroll (10+ years)

• Data Entry

• Workers' Compensation

• Sales (10+ years)

• Store management (10+ years)

• Employee orientation (4 years)

• Restaurant experience (10+ years)

• Leadership (10+ years)

• Typing

• Financial services

• Filing (10+ years)

• Quality control (10+ years)

• Proofreading

• QuickBooks

• Medical Scheduling

• Documentation review

• Contracts

• Medicare (4 years)

• Microsoft Access (5 years)

• Microsoft Excel (4 years)

• 10 key calculator (10+ years)

• Banking (4 years)

• ICD coding (4 years)

• HCPCS (3 years)

• Data collection (4 years)

• Human resources (10+ years)

• EMR systems (4 years)

• GAAP

• Management (10+ years)

• Research

• Analysis skills

• Microsoft Outlook

• 10 key typing (10+ years)

• Microsoft Office

• Bank Secrecy Act (4 years)

• Organizational skills

• Windows

• FMLA (2 years)

• Computer skills (5 years)

• Document management (5 years)

• Contracts

• Profit & loss (10+ years)

• Financial analysis

• Conflict management (10+ years)

• Team management (10+ years)

• Shift management

• Sales management (10+ years)

• Retail maths

• Inventory control (10+ years)

• Pricing (10+ years)

• Budgeting (3 years)

• Cash handling (10+ years)

• Negotiation

• Time Management

• Physiology Knowledge

Awards

CTSE. (Commitment to Service Excellence)

I was awarded this award several times in my career. Certifications and Licenses

TABC certified and food service manager

There were various years of my career I have obtained these license Assessments

Office manager — Proficient

May 2021

Scheduling and budgeting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

The owners placed high amounts of trust in me. I was an active signer on ALL of their banking accounts. I gathred and coded all invoices matching them up to monthly statements and paid them. I oversaw the payroll to be sure it stayed within budget. I wrote and maintained budget for all 6 stores top to bottom and was responsible to see that all were at or below budget in every category. I double checked monthly repots my managers handed in before they went to cpa. I was also responsible for ordering all office supplies and finding the best prices. I checked all line items on each budget to be sure our profit margin was maintained . These are only a few thing i was responsible for. I did all hiring, training, and evaluating employees. I truly enjoy seeing that my work makes a difference. I also was responsible for maintaining ATM machines and will be happy to discuss if you wish. I am truly excited about this opportunity and will do my best to not disappoint. I am also a quick learner and will do my best to learn as quickly as possible



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