As an experienced customer service executive, I understand the importance of creating

and contributing to world-class customer experiences. I have served and built positive professional relationships with many millionaire and high net worth corporate clients. I would love to bring my customer service skills to your prestigious company. I have earned a reputation for effective communication, efficiency, proactivity, and complaint resolution. I have also enhanced my skills in complaint handling, customer management software, and MS office. Please consider these achievements and how I can add value to your already established business.

I am happy to meet with you virtually to discuss how I can align my skills and goals with your company’s goal of providing professional, personalized service that exceeds expectations. Please contact me to schedule an interview at your convenience. Sincerely,

Rukumani Raman

Rukumani Raman (Ms)

Taman Desa Permai, Gemas, Negeri Sembilan, MY

ad2jjg@r.postjobfree.com

+6017 - 650 9915

www.linkedin.com/in/rukumani-raman-b915a1214 (LinkedIn) Dear,

To whom it may concern,

Aspire Lifestyles Lifestyle Concierge

April 2022 - January 2023

Kuala Lumpur, Malaysia.

Skills

Attention to Detail

Active Listening Skills

Time Management

Interpersonal Skills

Complaint Resolution

Communication

Patience

Problem Solving

Organizational Skills

Critical Thinking Skills

Decision Making

Punctual

Certifications

BAFIA & AMLA TRAINING

PCEIA - General Insurance AB

Investment Advisor Agent - CEILI

Certified Insurance Consultant

License (Life & Health), Individual

Customer Service Training

Work Experience

Being a support team for arranging and

procuring be it goods or services all over

the world to our HNW customers.

Acquired a great deal of skills for being

resourceful, researching, managing

expectations, and finalising the deal.

ad2jjg@r.postjobfree.com

Rukumani Raman (Ms)

Taman Desa Permai, Gemas,

Negeri Sembilan, MY

+6017 - 650 9915

www.linkedin.com/in/rukumani-

raman-b915a1214 (LinkedIn)

Virtual Office Assistant (Freelance)

December 2021 - April 2022

Provide virtual assistance for a transcribing

work.

Binance - Cryptocurrency Exchange

(TASA Solution)

Customer Service Representative (Remote)

June 2021 - December 2021

Assessing new account information

Making accurate reports reflecting the risk

analysis of new customers and compliance

with internal and external policies

As a KYC Analyst, it's noteworthy to mention

that I am also a detail-oriented multi-tasker

who can work with little supervision.

Highly trained in identify imposters and

involved in product proposals and analyzing

risk and compliance issues relating to these

products such as 2FA review methods

AGODA INTERNATIONAL PTE. LTD.

Customer Support Specialist

January 2013 - June 2016

Kuala Lumpur, Malaysia

Excellent communicator and manage

expectation from customer and also from

hotels.

Work Experience

HSBC Global Resourcing, Cyberjaya

Global Support Officer

October 2010 - December 2012

Cyberjaya, Selangor, Malaysia

Work Experience

Call centre based customer service for

Singapore, AUS & UK

CIMB BANK BERHAD, K.L

Preferred Customer Service officer (HNW)

October 2009 - September 2010

Kuala Lumpur, Malaysia.

Call centre based customer service for

Malaysians.

SINGAPORE AIRLINES LIMITED, K.L

Customer Service cum Ticketing officer

January 2006 - Sept 2009

Call centre based customer service for

Krisflyer members at global level.

DYNADRIVE RENT A CAR - KLIA

Customer Service Representative (CSR)

January 2003 - December 2005

KLIA, Malaysia

Automobile / Automotive Ancillary / Vehicle

Bayu Beach Resort Port Dickson Negeri

Sembilan, Malaysia

Front Office Assistant

January 2000 - December 2002

Port Dickson, Negri Sembilan, Malaysia

Receptionist and promoted to F&B Clerk

The Regency Hotel & Resort Port Dickson

Food & Beverage General Clerk

December 1997 - December 1999

First job after finishing high school

F&B Cashier and learned to do cash

flow report for shift opening and

closure.

Education

Open University Malaysia

Bachelor of Applied Science - BASc,

Project and Facility Management ·

(May 2019 - June 2025)

Sekolah Tinggi Port Dickson

SPM, Art ·

(January 1992 - December 1996)

Contact this candidate