TANJA ELLIS **** Arborlawn Dr., #****, Fort Worth, TX 76109

ad2jj3@r.postjobfree.com 972-***-****

CAREER PROFILE

Results-driven individual with over 10 years of experience in Customer service (B2B, retail, and ecommerce), Supply Chain operations, and Finance Operations. Solutions-focused and detail-oriented with a strong ability to anticipate and proactively address customer needs for high levels for client satisfaction. Core Knowledge & Skill Areas:

● Account Management

● SAP, Salesforce, SPS Commerce, EDI & ERP systems, MS Great Plains, GetPaid, Zendesk, Shopify, Business Objects, Unison, Returnly

● Highly Motivated, detail oriented

● Accounts Receivable – credits, returns, refunds

● Operations, scheduling, data entry, admin

● Product Master and Material Master database

management

RELEVANT EXPERIENCE

Lane Boots, Arlington, Texas 2021-Current

Account Services Representative Oct 2022 - Current o Analyzing and resolving customer inquiries via phone, emails, website chats, social media messages o Process B2B orders for retailers in proprietary SQL based application o Process B2C orders, credits, refunds, and returns in Shopify o Process credit card payments for B2B and employee orders o Handle shipping inquiries – UPS/FedEx claims, tracking info, returns, shipping labels o Process B2C returns, exchanges, and refunds for the consumer in Returnly and Shopify promoting repurchase uplift and increasing CSAT metrics

Urgo Medical N.A., Fort Worth, Texas 2019-2021

Customer Service Representative Aug 2019 - Oct 2021 o Procurement of purchasing orders via email and EDI (SPS Commerce) o Process EDI orders through Transaction Manager Integration Services and Microsoft Great Plains o Data Entry: Returns, Orders, Invoicing, Credits, EDI orders, Shipping Documents, acknowledgements, ASN's, Credit Card payments

o New account setup, pull DnB reports, check GPO memberships, o Running multiple daily reports for sales, tracking, invoices, o Customer Service with B2B and B2C issues

o Work with sales reps, wholesale customers, distributors, and retail customers Bkm Total Office of Texas, Dallas, Texas 2018-2019 Operations Administrative Coordinator May 2018 – May 2019 Provide detailed-oriented Operations Coordination to serve the needs of the company and clients while implementing project scheduling to assist with installation and facilitation of large projects. o Reconcile and publish daily open orders report per the open orders process o Troubleshoot issues reported to management to identify root cause or other systemic problems o Coordinating resolution between various departments to identify order issues o Assisting Project Managers by ensuring delivery and scheduled dates of tools, products, and installation personnel correspond to meet project deadlines. o Primary liaison for all installation projects, service and repair requests at Southwest Airlines TANJA ELLIS 5828 Arborlawn Dr., #1530, Fort Worth, TX 76109 ad2jj3@r.postjobfree.com 972-***-****

TD Ameritrade, Southlake, Texas 2018

Financial Services Representative Jan 2018 - May 2018 Provide client support by answering inbound phone calls regarding accounts, stock market quotes, policies, services, and available products

o Process and resolve all client inquiries as they relate to Client Service, New Accounts and basic website navigation.

o Engage clients in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools. o Assist the growth of the firm through client referrals for new or additional business o Provide accurate price quotes and client account information regarding account balances, positions, existing orders, etc.

Thomson Reuters, Carrollton, Texas 2009-2015

Order and Transaction Processing Rep Oct 2014 - Aug 2015 In this “transitional” role for the Knowledge Solutions Finance group, there are two distinct areas of focus – Learning System Administration and Order Processing. Responsibilities include transaction processing for internal and external clients.

o Learning System Administration: Reviewing and grading CPE certification exams; Updating Checkpoint Learning System (CPL)

o Order Processing: Provide transaction processing support in a variety of business systems; Interaction with Sales and CSM teams to resolve inconsistencies prior to the processing of the order Finance Operations Specialist Feb 2009 - Oct 2014

Responsible for an assigned set of accounts to facilitate credit and collection efforts for Corporate Market accounts (Over 2000 customers).

o Reduce bad debt of assigned accounts to less than 5% of sales within a six-month period while retaining customer goodwill.

o Coordinate with management to address company goals and objectives. Monitor and report monthly statistics to management.

o Research and resolve disputed account balances; and handle special credit arrangements and deviations from standard terms of payment.

EDUCATION

Westwood College – Graphic Design May 2005 – Euless, TX Brookhaven College – Associate, Art Program August 2002 – Dallas, TX

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