Cristal Cottrell

Customer service Rep.

Jackson, TN 38301

ad2jiw@r.postjobfree.com

+1-901-***-****

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Family Dollar - Memphis, TN

February 2021 to February 2023

• Assist the Retail Store Manager in planning and implementing strategies to attract customers

• Coordinate daily customer service operations (e.g. sales processes, orders and payments)

• Track the progress of weekly, monthly, quarterly and annual objectives

• Monitor and maintain store inventory

• Evaluate employee performance and identify hiring and training needs

• Supervise and motivate staff to perform their best

• Coach and support new and existing Sales Associates

• Monitor retail operating costs, budgets and resources

• Suggest sales training programs and techniques

• Communicate with clients and evaluate their needs

• Analyze consumer behavior and adjust product positioning

• Handle complaints from customers

• Research emerging products and use information to update the store’s merchandise

• Create reports, analyze and interpret retail data, like revenues, expenses and competition

• Conduct regular audits to ensure the store is functionable and presentable

• Make sure all employees adhere to company’s policies and guidelines

• Act as our store’s representative and set an example for our staff Customer Service Representative

Region's Bank - Memphis, TN

July 2021 to April 2022

• Recording transactions, which involves logging checks and preparing transaction reports.

• Counting and packaging currency.

• Reconciling cash drawers.

• Opening new accounts and helping with loan applications.

• Exchanging foreign currency.

• Promoting the bank's products and services.

Call Center Agent

Connexion Point - Memphis, TN

January 2019 to January 2020

-Responsible for Inbound and Outbound Calls

-Sends client out for member member to discuss their plans about their insurance

-Responsible for termination calls

Front Desk Agent

The Guest House at Graceland - Memphis, TN

January 2019 to September 2019

• Meet and Greet Guest

• Due in’s and out

• invoices

• Reserve Rooms & events

• Guest service

• Assist with air flights

Leasing Consultant

Riverbend Apartments - Memphis, TN

January 2016 to September 2017

38107

Responsibilities:

Prepare tenant notices as needed

Perform market surveys

Assist Property Management Team with Tenant/Building Contractor Issues as needed Respond to Tenant calls and resolve issues as needed Administer multi-family resident surveys

Print, sort, code and distribute accounts payable invoice Prepare expense reports and check requests for property management team Attend property meetings as necessary

Lease available apartments

Give property tours to prospects interested in apartments Manage guest experience to include reception area, conference rooms and kitchen to ensure a highly professional presence both internally and externally Provide quality service to both internal and external customers Monitor the aesthetics of the common areas

Leasing Agent

Jennifer Meadows - Memphis, TN

June 2015 to January 2016

38128

Responsibilities:

Oversees front desk operations.

Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Promote the property through goodwill, courtesy and a positive attitude. Maintain thorough knowledge of availability information including but not limited to apartment categories, apartment rates, promotions, local area attractions and events. Perform market surveys

Anticipate and address tenants maintenance service needs. Handle tenant complaints and comments efficiently and courteously. Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards.

Take each available opportunity to upsell apartment services, facilities and outlets. Enter work orders accurately and immediately.

Coordinate with maintenance department on vacant apartment statuses frequently during the day to update make ready board

Perform any other duties as directed under Assist and Property manager Education

Diploma in Office Administration

Vatterott College

August 2015 to December 2016

Diploma in Medical office admin

Remington College-Memphis Campus - Memphis, TN

Skills

• Yardi (1 year)

• Call Center (6 years)

• Property Leasing (9 years)

• Office Management (1 year)

• Upselling

• Hotel Experience

• Front Desk (5 years)

• Hospitality Experience (5 years)

• Microsoft Outlook (3 years)

• Typing (10+ years)

• Software troubleshooting

• Windows

• Office experience

• Customer service (10+ years)

• Computer skills (10+ years)

• Customer Service (10+ years)

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