Account Executive Team Lead

CURRICULUM VITAE

Mr. S. PRANTHAMAN

**/** * ****** ****,

Wattegama,Kandy

Srilanka

Mobile :( +94-076-*******

E-Mail ID: **************@*****.***

OBJECTIVE

I would like to excel in the field I work through hard work, perseverance and dedication along with the support of my knowledge, experience and skills. I seek to pursue a career to enhance my prospects to achieve my career goals and I believe that my skills and potential could be effectively used for the success and growth of the company.

PERSONAL DETAILS

Name in full : Shanmugarasa Pranthaman

Nationality : Srilankan

Religion : Hindu

NIC No : 942032838 v

Passport Number :N5267508

Date of birth : 21.07.1994

Age : 27

Gender : Male

School : Bharathy Tamil Maha Vidyalayam, Kandy.

St Sylvester’s College, Kandy

Civil status : Single

EDUCATIONAL QUALIFICATIONS

G.C.E ( O/L ) Examination – 2010

Subjects Grade

Religion C

Tamil C

History C

English B

Science C

Mathematics A

Commerce C

Health science C

Art S

G.C.E (A/L ) Examination – 2013

Subjects Grade

Combined Maths F

Physics F

Chemistry F

English S

WORK EXPERIENCE

Medigain LLC, Kandy – Account Executive (June 2nd 2014 to January 28th 2016)

RCM Medigain, Colombo - Account Executive (May 12th 2016 to May 12th 2017)

RCM Medigain, Colombo – Senior Account Executive (May 12th 2017 to March 31st 2018)

RCM Medigain, Colombo – Assistant Team Lead – Posting (April 1st 2018 to March 31st 2020)

RCM Medigain, Colombo – Supervisor – Posting (April 1st 2020 to till to date)

Job Role

Position: Supervisor

Responsible for carrying out excellent service to US clients in the best corporate environment possible with the friendliest staff, most educated members, cleanest facility, most ethical business practices and state of the art system. Responsible for helping the Team Lead with the daily operations of the team. Responsible for being fully knowledgeable about operations and emergency procedures while supporting policies and procedures established by the company.

Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.

Review reports on a daily basis and provide constructive feedback.

Provide subject matter expertise to Quality Control Analysts in the team

Adjust to the needs of meeting service level agreements under supervision of reporting Manager.

Successfully complete all client related training and keep record of the same.

Communicate all process and client changes to direct reports within specific timelines and keep record for such updates

Perform any other duty assigned by respective Reporting Manager.

PROFESSIONAL QUALIFICATIONS

Successfully completed “Certificate in computer applications” course conducted by the Ministry of Education.

Successfully completed “Diploma in English”

Successfully competed ”Junior level examination “ conducted by Eastern University of Sri Lanka

EXTRA CURRICULAR ACTIVITIES

Member of Hindu society at Bharathy Tamil Maha Vidyalayam, Kandy.

Prefect at Bharathy Tamil Maha Vidyalayam, Kandy

Member of Media club at St. Sylvester’s College, Kandy.

NON RELATED REFEREES

Name: Mr.G.LAHIRU Name:Mr.J.C.D.SUNDERSINGHE

Designation: Senior Operation Manager Designation: Deputy Principal

RCM Medigain. Bharathy Tamil MahaVidyalayam.

Kandy Kandy

Telephone No: 077******* Telephone: 075*******

I hereby certify that the above statements are true to the best of my knowledge.

Date Signature

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