Summary of Qualifications

Ability to adapt to and learn new computer software. Ability to multi task and work in a fast pace environment. Ability to work independently with minimal supervision. Problem solver and hard worker. Provides strong follow -up when applicable. Ability to negotiate. Computer Literate, MS Word, Excel and Microsoft Outlook. Flexible and reliable.

Experience

●JP Morgan, Chase Bank

December 2022- Current

As a Lead Operations Associate, I support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, be regulatory banking.

●PNC Bank Philadelphia, Pa

April 2021- December 2022

Delivers a unique customer experience aimed at improving customer financial well-being and creating loyalty while completing a variety of customer transactions. Count cash speedily and accurately. Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to.

●The MCS Group Philadelphia, Pa

June 2018- March 2021

I work in the provider specialist department. My job is to help attorneys prepare for trial dealing with civil cases only.

●TGI Friday’s- Philadelphia, Pa September 2016- October 2020

I worked as a restaurant server taking orders, answering questions about the menu and food, selling the restaurant's food and drinks, taking payment, communicating orders with the kitchen staff, seating customers, and helping with customer service and cleaning.

●Wells Fargo- Springfield, Pa

May 2016- June 2018

I work as a bank teller for Wells Fargo, focusing mainly on delivering excellent customer service. I give customers peace of mind by doing things right the first time through the transactions and assessing all their needs.

●Philly Diner- Philadelphia, Pa April 2011- May 2016

I was a server and host at this location. I greeted the customers and had them seated, as well as took their order and delivered exceptional customer service.

●T-Mobile USA, INC. - Upper Darby, PA September 2012- November 2015

My position was a retail sales associate. I was required to assist customers with any transaction necessary in the store. I was required to meet a quota every month for all activations, or upgrades while servicing all customers with great customer service. Also, I was required to do any opening or closing activities (I.E. counting cash, cleaning, organizing store)

●UBIQ Jako Enterprise - Philadelphia, Pa November 2010- October 2011

I worked as a retail sales associate at this location. I was required to assist all customers with shoes, accessories and apparel. I was required to do all activities with openings and closing shifts.

Education

●Overbrook High School - Philadelphia, Pa September 2011-2012

Skills

●Customer service

●Communication

●Accuracy and attention to detail

●Stress toleration

●Judgement and problem solving

●Technical

●MS Word, Powerpoint, Exel

●MS Outlook

●Email and Internet

●Basic math skills

Strengths

●Able to count cash speedily and accurately

●Excellent comprehension of balancing currency, cash and checks

●Punctual and reliable

●Works well with all personality types

●Works great under pressure

●Well organized

References available upon request

Contact this candidate