Thomas Bryant

Dallas, TX *****

ad2jii@r.postjobfree.com

+1-407-***-****

To obtain a position in the Customer Relations field which will enhance my Office Management Knowledge, Interpersonal and Marketing skills, Dispatching skills Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Dispatcher

Texas Central School Bus - Lewisville, TX

February 2021 to March 2023

• Oversee all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route.

• Counsel & coach drivers and monitors on front-line disciplinary & service issues.

• Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager, or resolve problems directly with the customer.

• Handle heavy phone and radio traffic.

• Serve as primary communication liaison with major contracted customers.

• May handle charter reservations, billing, or driver payroll. May monitor licensing and participate in hiring drivers.

• Provide solutions to drop-off and pick-up problems; resolve issues as needed.

• May handle backup driver duties or perform miscellaneous clerical duties while buses are in route.

• Complete special projects as assigned

• Assist drivers with day-to-day operations and ensure compliance with operating contracts, state and local ordinances, and company policies and procedures.

• Ensured that all field trips are covered based upon operational need and biding off the trip to divers. Dispatcher

BlueStream Fiber - Coral Springs, FL

January 2020 to March 2021

• Prioritizes and dispatches service and installation requests. Reschedules and/or assigns jobs to technicians.

• Monitors daily progress of Technicians and adjusts routes to accommodate customer additions, rescheduling, and cancellations while providing support to the Technicians throughout the day.

• Inputs data into various databases used for tracking and reporting. When necessary, records completion codes in order to provide accurate service history.

• Distributes unassigned work to the appropriate field personnel; utilizes the designated workforce management tool. Organizes daily workload by managing the day’s route, assignments and reassigning work as required.

• Operates PC to input and retrieve subscriber account data and makes notations as needed in the appropriate management tool. Processes paperwork to issue credits for late appointments as needed.

• Effectively communicates with field personnel regarding any customer-impacting concerns, minimizing the need for future contacts.

• Provides appointment management, i.e. running late calls to technician, providing estimated time of arrivals, and reschedules with customer (including not home and go backs.) Dispatcher/Customer Service

PrideStaff -Retail Direct - Sunrise, FL

March 2019 to February 2020

• Kept track of personnel in the field to assist with the scheduled appointments for each technician.

• Established long-term relationships with clients through prompt and courteous service.

• Monitored dispatched units for completion of the task, emergency or availability.

• Coordinated communications and information with field crews, mobile units and other personnel and agencies.

• Responded to telephone requests for emergency and non-emergency assistance.

• Operated a variety of equipment including mobile data, two-way radios, telephones, pagers, intercom systems, radio transmitting systems, computers, printers and call-management sequencers in accordance with regulations and fcc guidelines.

• Planned, prioritized and scheduled daily work activities of appropriate field personnel.

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Assistant Manager

Smoothie King

October 2015 to March 2019

• Serve freshly prepared fruit daily for guest.

• Correctly receive orders, process payments and respond appropriately to guest concerns.

• Properly train each team member all Smoothie King procedures and duties.

• Daily opening, closing, and shift change task.

• Carefully maintain sanitation, health and safety standards in all work areas. drink orders into carriers.

• Accurately measure ingredients required for specific food items.

• Keeping a count of inventory daily and weekly of good and retail items Stlyist Assistant

Chloe Styles Inc - Fort Lauderdale, FL

October 2013 to September 2015

• Ensured a warm friendly welcome to clientele at all times.

• Assisted in handling reception duties.

• Assisted in phone calls, enquiries, booking of appointments, etc

• Followed established procedures to accurately perform shampoo and conditioning treatment.

• Followed established standards of safety and cleanliness.

• Attended and participated in training meetings.

Customer Service

Taco Bell - Boca Raton, FL

September 2008 to August 2013

• Taking orders and preparing customers drink while the order is prepared.

• Handling money and customer service for all clientele.

• Clean and restocking the restaurant before relieved from position or closing.

• Responsible for inventory accounting and ordering products.

• Keeping accuracy on customer orders and checkouts.

• Data Entry of receipts, sales and inventory.

Administrative Assistant

Florida Home Service - Deerfield Beach, FL

October 2006 to August 2010

Customer Service

• Made appointments for home improvement services to gain and develop new accounts.

• Analyzed competitive products in terms of features and benefits as well as price points.

• Knowledge of all products to meet program standards.

• Provide effective and timely resolution of a range of customer inquiries and issues.

• Accepted assignments with a cooperative, positive and team-oriented attitude was essential.

• Delivered world class customer service and built customer satisfaction and loyalty.

• Managed multiple priorities and maintained effective results in a quota driven workplace. Education

High school or equivalent

Skills

• Excel (Less than 1 year)

• Excellent communication skills (Less than 1 year)

• Excellent written (Less than 1 year)

• greeting (Less than 1 year)

• Highly organized (Less than 1 year)

• Microsoft Office (Less than 1 year)

• MS OFFICE (Less than 1 year)

• MULTILINE (Less than 1 year)

• Multi-Line (Less than 1 year)

• Outlook (Less than 1 year)

• Phone Skills (Less than 1 year)

• PowerPoint (Less than 1 year)

• VERY ORGANIZED (Less than 1 year)

• Word (Less than 1 year)

• Scheduling

• Management

• Inventory

• Training

• Sales

• Team Building

• Cash Handling

• Customer Service Skills

• Merchandising

• Inventory Management

• Call Center

• Customer Care

• Customer Service

• Customer Support

• Office Management

• Assistant Manager Experience

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