HAMID ATAEI

MD · 301-***-****

ad2jig@r.postjobfree.com · LinkedIn Profile · Twitter/Blog/Portfolio

SKILLS

Working with measurement instruments such as Oscilloscope, Multi-meter, AC/DC power supply, Power meter

Excellent working knowledge using Microsoft OS and working knowledge of other Microsoft Products to include the 2008 Office Suite, SCCM, SCOM.

Debugging electronic board, such as controllers, switches, power electronic circuits

Deep racer amazon project with Lidar by using Matlab - Python

Power distribution system analysis and PLC

Drawing PCB board with Altium to design a clock by using microcontroller

Construction project management

Cabling and lighting for home and factory

Windows and Mac operation system

IT system installation and maintenance

Network installation and maintenance

On-site support and assistance

Routing and Switching.

Adobe

Poweshell

Conference room support (VTC)

Ticketing System Jira, SCCM, Service Now.

Microsoft Visio (How to create charts and Floor plans and troubleshooting the software )

Plumbing

EXPERIENCE

DXC Technologies at Raytheon 10/2020-present

Sr. IT Field Technician

Timely resolution/escalation of service requests queued by Help Desk.

Windows XP/7/10 and Office 365 support in an AD environment.

Disk encryption.

Configured and maintained Cisco switching and routing devices, ensuring reliable and secure network connectivity.

Created site inventory and maintained for expansion site via SharePoint

Active Directory users, groups, file/printer-share management.

Track IT asset inventory changes.

Administering laptops and other devices within Intune, SCCM, and ECM

Laptop refresh project (HP and DELL), using Altiris Deployment Server tools to image, install software and transfer user profile to new hardware

Connected ethernet and fiber cabling and wires for network from Microsoft servers to routers to laptops and workstations and multi-function peripherals and designing a layout for quick access and dissemination of data.

ServiceNow

Visio (Troubleshooting Software)

Conference room support

NETWORKING TECHNOLOGIES 01/2015-05/2020

Sr. IT Field Technician

Provided multi-branch IT support for the Maryland MVA.

Timely resolution/escalation of service requests queued by Help Desk.

Track IT asset inventory changes.

Provided Microsoft Office 365 administrative support: managed user mailboxes in Exchange Online PowerShell.

Utilized SharePoint to receive, monitor and resolve customer tickets.

Installed and Removed Cisco Switches and Access Points.

Network connectivity troubleshooting (TCP/IP utilities, toning, patch panel).

Windows XP/7/10 and Office 365 support in an AD environment.

Worked closely with the Operations team to change the Cisco router configuration and test.

Disk encryption (Bitlocker and Safeboot).

Serviced PC and printer hardware (Dell, HP).

Active Directory users, groups, file/printer-share management.

Maintain tablet, laptop, desktop, server, printer, scanner, POS, kiosk and networking equipment. Work with vendors for parts ordering and return.

ServiceNow

Conference room support(VTC)

Pg1, Hamid Ataei

SNI TECHNOLOGIES 11/2012-01/2015

DESKTOP ENGINEER

Laptop refresh project (Lenovo and Dell hardware), using Altiris Deployment Server tools to image, install software, and transfer user profiles to new hardware.

Installed new VOIP cisco phones and configure them remotely with user's information and voicemail

Wrote procedures and scripts for deployment technicians to perform the deployments.

Keep accurate records of software that requires licensing to maintain integrity of company using it. (Microsoft, Adobe, etc)

Assisted Help Desk to resolve end-user service requests using Remedy ticketing system.

Promoted Office 365 technologies and functioned as ambassador for OneDrive, SharePoint, and Teams.

Installed and configured networked multi-function printers.

Tablet and smartphone support (Blackberry, iPhone, iPad).

ServiceNow

Conference room support (VTC)

ELIASSEN GROUP 06/2009-08/2012

TECHNICIAN

Troubleshooting of AC/DC motors and transformers.

Implementation and troubleshooting of pneumatic control systems.

Installation and troubleshooting of heating and cooling systems.

High power wiring and lighting of factory.

Education

08/2019 – 05/2023

Arizona State University, Electrical Engineering

09/2004 – 09/2008

Azad University, IT Engineering

Activities

Laptop refresh project (Lenovo and Dell hardware), using Altiris Deployment Server tools to image, install software, and transfer user profiles to new hardware.

Wrote procedures and scripts for deployment technicians to perform the deployments.

Pg2, Hamid Ataei

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