Customer Service Cold Calling

Professional Profile

Skill Highlights

Core Accomplishments

Professional Experience

PATRICIA MCINTOSH

*********@*****.***

Ambitious Accounts Sale Executive: Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities. Builds Hiring, developing and motivating skilled professionals, in leveraging extensive network of contacts to build long-term client relationships. Driven to develop strategic sales plans and help clients obtain desired coverage at the lowest rates available. Analyzing market trends to increase revenue and meet sales goals.

Casualty auto insurance

Client relations expert

Property and casualty products

Customer advocate

Complaint handling and resolution

Cold calling

Self-motivated

Skilled negotiator

Qualified for 1500 quarterly sales bonuses by exceeding sales target by 25%. Placed up to 200 new lead calls per day.

Housekeeping/Receptionist May 2015 to Dec 2016

Hampton Inn Hit Springs, AR

Cleaned and returned vacant rooms to occupant-ready status. Set up and cleaned banquet and conference rooms. Supplied guests with extra towels and toiletries when requested. Informed supervisor when supplies were low. Replenished guest supplies and amenities. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills. Removed trash and dirty linens from room attendant carts. Swept and vacuumed floors, hallways and stairwells. Delivered special request items such as cribs to guest rooms. Cleaned rooms to the satisfaction of all clients.

Administrative Assistant Jan 2014 to Dec 2016

Caregiver Car Hot Springs National Park, AR

Maintained the front desk and reception area in a neat and organized fashion. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Hostess/Server Oct 2012 to Jan 2014

Swammi's Cafe Escondido, CA

Education

Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned bars, work areas, and tables Performed kitchen maintenance for a private facility. Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Received frequent customer compliments for going above and beyond normal duties. Maintained a professional tone at all times, including during peak rush hours.

Insurance Agent Apr 1997 to Sep 2000

Geico Poway, CA

Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Called 250 Upsold agency products and services, to Finalized and maintained all types of personal lines insurance policies within the agency. warm leads each week to expand client base.

High School Diploma, Genaral Studies 1982

Holtville High School Holtville, Ca, USA

Associate of Arts, Business Law/General 1985

Imperial Valley College Imperial, CA, USA

Some College

Associate of Arts

References upon request

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